About Dialpad UK

Category: VoIP
Dialpad is a cloud-based telecommunication company that focuses on smart engineering and high-quality interfaces. This company has four main product lines: Talk, Meetings (formerly known as UberConference), Support, and Sell tools.

Company: Dialpad

Dialpad is a cloud-based telecommunication company that focuses on smart engineering and high-quality interfaces. This company has four main product lines that incorporate Talk, Meetings (formerly known as UberConference), Support, and Sell tools. These products meet the demand of teams and facilitate customer communications. More importantly, you can set up new lines, departments, and even offices in few minutes. Furthermore, don’t miss a call again with a 100% uptime SLA. Dialpad is global, smart, integrated (works with Salesforce, Zendesk, Workspace, Google, and even more), and reliable.

Their Talk and Meeting packages help employees stay connected with multi-device compatibility and web-based conferencing. The latter of the four packages also assist in building customer relationships and capturing real-time data. Dialpad products are the first and best bet for multiple industries, including Startups, Small Businesses, Enterprises, Tech & Services, Real Estate, Retail, Legal, Education, and Financial Services. The company was founded in 2011. Currently, it is serving 70K+ companies across the globe.

In-Depth Analysis

0 Price
0 Ease Of Use
0 Features
0 Help And Support

Pros

  • Accessible from multiple devices
  • Integrates with Google, Salesforce, and Zendesk
  • Use your pre-existing business phone numbers

Cons

  • Not available worldwide
  • Price is based on the number of users
Plans & Pricing

Compared to competing VoIP providers, Dialpad’s prices are very reasonable. Instead of a fixed rate, they charge per user or agent. This gives smaller companies a slight advantage. Additionally, customers have the option to choose either a month-to-month plan or annual contact.

Talk

Dialpad’s Talk service is a cloud based and AI-powered business phone system that works on computers, mobile phones, and corded phones. In addition to voice communication, it supports video calls and SMS messaging.

  • Standard: While this is the cheapest option, it still comes with important features like unlimited calling in the U.S. and Canada, call forwarding, and HD video calling. It also includes real-time transcription and group messaging.
  • Pro: The Pro package comes with extra features like international numbers, multi-office use, and automatic transcript logging. Another advantage is that it comes with advanced reporting tools and automatic recording. Finally, if you want more integrations, the Pro package is a must.
  • Enterprise: Almost identical to the Pro plan, the Enterprise package comes with just a few extra features. You’ll get additional tools like enterprise SLA and SCIM provisioning. Not only that, but this plan comes equipped with Okta compatibility and admin APIs.

Contact Center

Dialpad’s Contact Center product is designed with call centers in mind. This tool features real-time alerts, powerful reporting functionality, and integration options. And most importantly, there’s a built-in FAQ page to make sure agents know how to handle difficult situations.

  • Pro: The Pro package features unlimited local inbound calling, custom voicemails, call forwarding, and many other must-have tools for call centers. It also comes with real-time customer sentiment monitoring along with web call history.
  • Enterprise: With all the features of the Pro package, the Enterprise option comes with a few extras like custom reporting and SCIM provisioning. This package is also suited for 24/7 phone support as opposed to 24/5.

Sell

With real-time coaching and an intelligent knowledge base, the Sell product makes it easy for your call center representatives to close leads and make sales.

  • Pro: Comparable to the support packages, the Pro plan boasts real-time messaging between agents and supervisors, logging to Salesforce, and a community forum and knowledge base.
  • Enterprise: The Enterprise package comes with a few extra features like API & webhooks along with custom reporting tools.
Talk- Standard
£12
/mo /user
14-day free trial
Talk- Pro
£20
/mo /user
14-day free trial
Talk- Enterprise
Custom
14-day free trial
Contact Center- Pro
Get a Quote
Request Free Trial
Contact Center- Enterprise
Get a Quote
14-day free trial
Sell- Pro
Get a Quote
14-day free trial
Sell- Enterprise
Get a Quote
14-day free trial
Ease of Use

Dialpad’s installation process is easy. To get VoIP up and running, users do not need extra equipment or an IT department. The process is entirely online. Dialpad also provides a number of video tutorials covering everything from transferring calls to recording your voicemail. The cloud-based interface is very user-friendly and intuitive.

Features & Functionality
General Features

All of Dialpad’s products come with powerful features that benefit businesses of all sizes. Here’s a brief overview of the most important features and why they’re so useful:

Customizable hold music
You’re likely never going to answer your phone on the first ring. Customizable hold music spares the caller from that dreadful silence everyone hates.

Historical call analytics
Analytics are crucial in a call center environment. You can see what agent picks up the quickest, the number of transfers in a particular department, and so forth.

Manual notes
There are times when you need to jot something down but don’t have a piece of paper in front of you. The manual notes tool is like a virtual sticky note that you can come back to later.

Real-time transcription
Real-time transcription is a powerful tool that converts calls and voicemail to text. This is a great feature to have if you want to send the context of a call by email.

Office 365 integration
Integration with Office 365 makes it a breeze to import your Outlook contacts into Dialpad. You can also view shared events and emails with your contacts.

A few features make Dialpad really stand out from its competitors. These tools are a must-have and are integral to every business.

Failover numbers
Missing a call can translate to lost money. If a call to one number doesn’t go through, Dialpad will transfer the call to one your failover numbers.

Web-based admin portal
The admin portal is a central location where you can modify your settings and manage all of your users.

Multiple operating system computability
Dialpad is compatible with Windows computers, Macs, Androids, and iOS platforms. This ensures that every employee has access to their business phone at all times.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

DialPad is a cloud-based VoIP service that doesn’t require expensive equipment or installation. The company’s four products are powered by artificial intelligence and contain powerful features like advanced analytics and Salesforce integration. Smaller businesses will appreciate the price point, but larger enterprises will still appreciate some of the features. There isn’t much of a learning curve for new visitors thanks to the variety of support channels and video tutorials available. You can easily set up your business phone and the simple interface makes it easy to manage your VoIP in the long run.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.
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