Overall Reviews
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F
Frank B
Retail Owner
Retail, 02-10 employees
Used for: 6-12 months
25 May - 2021

Secure payment processing!

This software made our payments safer. It was easy to use too! I am very impressed. I highly recommend this software to other small business owners.

Pros

secure & safe

Cons

lots of additional fees

R
Robyn W
Entertainment, 51-200 employees
Used for: 1-2 years
16 May - 2021

Flagship is easy and we love it!

This system is very simple to use, and I find it very manageable to deal with on a day-to-day basis.

S
Sheldon L
11-50 employees
Used for: 6-12 months
23 Apr - 2021

Great & reliable

The overall experience was great. Our staff enjoyed working with Flagship much more than past services.

Cons

Customer Service is lacking in my opinion

B
Bob N
No employees
Used for: Less than 6 months
23 Sep - 2021

Needs Major improvement

I needed a Merchant service, I searched and find that Flagship, was Ideal for my online business. which is is, however, their sales Representatives are terrible and need to adjust their approach to clients. It is an ok merchant service provider but nothing more

S
Sahar B
02-10 employees
Used for: Less than 6 months
19 Jul - 2022

Great customer service

Their customer support agent Cory was quick and thorough. Prompt response and follow up with questions. Knowledgeable.

A
Alex P
51-200 employees
Used for: Less than 6 months
04 Aug - 2022

Deceiving, unethical & dishonest

My account manager promised that I was going to pay 9.85 a month but in reality, they charged me 21.80. After that other account manager said they'll refund me. Of course, it never happened and they stopped answering my emails.