About Klowdfone UK

Category: VoIP
Klowdfone provides you with amazing features that include call recording, call forwarding, call coaching, call paging, call handoff, call history, call waiting, call transfer, standard integration, team collaboration, and more.

Company: Klowdfone

Klowdfone is an easy-to-use cloud-based phone service that is packed with amazing features. Using Klowdfone, small and medium-sized businesses can save money, work smarter, and expand without having to worry about unnecessary features they don't need. Klowdfone is part of the Microcare Group, which has helped companies solve complex business problems since 1988 with easy-to-understand communications technology.

In-Depth Analysis

0 Overall
Price 5.0
Ease Of Use 5.0
Features 4.0
Support 4.5

Pros

  • 24/7/365 customer service
  • Affordable prices
  • Excellent features

Cons

  • Limited time Demos

Klowdfone UK Comparisons

VS
VS
VS
Plans & Pricing

Klowdfone offers three cost-effective price plans for SMEs. In addition, the company also offers affordable add-ons or additional features that can suit your business needs. Klowdfone’s price plans are termed “Pay as You Go,” “Unlimited,” and “Enterprise.” The following sections detail each price plan.

Buying Additional Features

“Pay as You Go” and “Unlimited” packages do not include some features that incorporate CRM integration, call recording, call reporting and team collaboration. If you need these services, just pay as follows:

  • CRM integration: £3.75 per user/per month
  • Call recording: £3.50 per user/per month
  • Call reporting: £2.00 per user/per month
  • Team collaboration: £3.00 per user/per month

CRM integration, call recording, and call reporting are included in the Enterprise price plan. However, you need to pay £3.00 per user/per month for the team collaboration feature.

Pay as You Go
£7.00
/mo /user
Unlimited
£9.00
/mo /user
Enterprise
£16.00
/mo /user

Pay as You Go

This price plan starts at £7.00 per user/per month. For international calls, you need to pay £5.00 per user/per month.

Unlimited

The Unlimited price plan starts at £9.00 per user/per month. For international calls, you need to pay £5.00 per user/per month. This is also the most popular price plan offered by Klowdfone.

Enterprise

You will be paying £16.00 per user/per month. Like “Pay as You Go” and “Unlimited” price plans, international calls cost you £5.00 per user/per month.

Ease of Use

Klowdfone provides you with easy-to-understand business communications that solve real business issues. The company offers FREE on-site demos. The product can be deployed within 4 hours. The Graphical User Interface (GUI) is user-friendly and users do not require any training to operate the application.
Of various other Klowdfone’s phones, Yealink T54W is easy to use and looks great on the desk. The product is designed for those who do a bit more with their phone. It comes with a fully adjustable 4.3 display and 10 programmable keys.

Customer Support

According to Anthony Hallissey, Support Desk Manager at Kaleidovision, his company upgraded its telephony system to enhance its Support Desk Service and improve customer service. The company deployed Klowdfone that provided a project and training plan and their ongoing support has been timely and professional.

Klowdfone’s customer service team is available 24/7/365 to answer the queries of their customers. The help & support comprises three different sections namely Sales, Support, and Finance. Customers can navigate through their desired section to get their problems resolved. See the following screenshot to view the graphical representation of the help & support section.

24/7 Help & Support
24/7 Help & Support
Klowdfone offers a 24/7 help & support section
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
Yes, the company provides its customers with live chat support.
FAQ
FAQ
Yes, the FAQ section is available.
Features & Functionality
General Features

Klowdfone offers great features at affordable prices. Different industries are using Klowdfone due to its powerful features and functionality that fulfill all business needs. The following sections gain an insight into some crucial features.

Auto Attendant

Auto-attendant provides you with a voice menu system whereby incoming calls are transferred to an extension without going through a telephone receptionist or operator. Using this service, people can call your company and navigate a menu system to speak to the right department, operation, person, or a call queue.

Klowdfone’s auto-attendant service directs callers to the right department with a recorded answering service. You can press 1 for sales and press 2 for support.

Calling Functions

Businesses across the world are looking for the best VoIP phone systems that have the capability to deliver interactive call functions. Call recording is one of those critical call functions. In fact, call recording is the ability of the business to record a voice conversation over an audio source. Usually, call recording is performed due to legal reasons, for example, to resolve disputes.

Apart from call recording, Klowdfone also provides various other call functions that include call reporting, audio conferencing, call coaching, call paging, call handoff, call history, call waiting, call transfer, and call forwarding.

Voicemail to an Email

Klowdfone’s voicemail to email feature records voicemail as an audio file and sends it to the user’s email address. The recipient will be able to download this file from his email and can play it using a media player on his mobile device or a desktop.

Klowdfone also offers a “Corporate Voicemail” feature. If no one is receiving a call, the user can set a generic company-wide voicemail or let each team member create their own personalized message.

Standard Integration

Having the power of Google and Outlook, Klowdfone can forward calls to a colleague if you are busy or not available. However, you will get a screen pop-up that shows a detail of the caller when he or she rings. Make your life easier with standard integration. Don’t miss the most important calls even if you are too busy with other crucial job tasks.

Team Collaboration

Team collaboration is a project management and business communication strategy that focuses on teamwork, equal participation, and innovative thinking to achieve business objectives. The purpose of team collaboration is to complete projects efficiently and quickly, collectively brainstorming solutions and giving all the members of the team a sense of accomplishment.

Klowdfone’s team collaboration is very effective for enterprises. The company provides you with a full collaboration suite add-on that encompasses web meetings, video conferencing, file sharing, screen sharing, and annotation.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

Whether you are at the office, at home, or traveling, Klowdfone caters to your business needs at a low cost. Just download Klowdfone’s desktop or mobile app to access your work phone and extension number. You need to buy Klowdfone services for only staff that is currently working, rather than for those who have been retired or not active in the meantime. You don’t need to pay for the additional services that are not being used. If you need additional services, Klowdfone would deliver them to you the very next day. For example, CRM integration, call recording, call reporting, and team collaboration are not included in “Pay as You Go” and “Unlimited” price plans. You will be charged extra to avail of these offers.
If your company is based in the UK and has budget constraints and you are looking for an affordable business phone system, Klowdfone should be your first and best bet.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

Klowdfone UK User Reviews

E
Emmit R
11-50 employees
Used for: 6-12 months
06 Dec - 2021

Easiest decision made

The sales team was friendly, non-aggressive, and helpful. After connecting to fibre broadband in the last six weeks, we have been able to do away with our landline and line rental, while still maintaining our landline number through Klowdfone. The ios app allows you to answer your home phone from anywhere. I chose the all inclusive call option at £9.00 per month and bought their phone base units as well. It was an easy decision. I am satisfied so far.

L
Lucinda W
02-10 employees
Used for: Less than 6 months
06 Dec - 2021

Satisfied users

The VoIP system is full of Features, we had a smooth transition when switching to Klowdfone. good value for money. Good job, Klowdfone.