Overall Reviews
User Reviews
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Lisa L
11-50 employees
Used for: 2+ years
24 Mar - 2021

I highly recommend this POS

I have been searching for a POS that is simple, efficient with sales, and affordable. Lightspeed is the only one that meets our needs.

Pros

Love that you can process payments via the mobile app

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Kate M
02-10 employees
Used for: 1-2 years
18 Feb - 2021

Really great for restaurants

I’ve used many other POS systems before and find Lightspeed to be more user friendly. Love that I can build menus in just a few hours and the software’s flexibility is terrific.

Pros

Easy to use and lots of self-help materials like videos. Tech support is quick to respond and fix issues.

Cons

End of day closing process isn’t as clear as I’d like.

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Steven B
11-50 employees
Used for: Less than 6 months
22 Jan - 2021

One of the best POS for growing companies

The software is very stable, much more than our old system. And anytime a downtime occurs, customer service has been quick to get us running again.

Pros

POS is user-friendly

Cons

Many of its analytics tools and integrations come at an additional cost.

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John A
51-200 employees
Used for: 1-2 years
20 Jan - 2021

Simply the best choice for our brand

Lightspeed has altered the way we do business completely. I especially love the ease of use and inventory management system.

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Hannah G
02-10 employees
Used for: Less than 6 months
15 Feb - 2021

Loving it so far!

My shop recently started to use the Lightspeed POS solution, and we all very pleased. It has a system made specifically with ecommerce in mind. Managing my stock and growing my online capabilities has been a huge bonus.

Pros

I was able to integrate the system effortlessly with all my already existing tools such as MailChimp.

Cons

No option for Android which was a bit of a hassle in the beginning but we worked it out and it's been smooth sailing since.

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Matthew R
11-50 employees
Used for: 1-2 years
11 Apr - 2021

Very happy with this choice

The experience has been overall fantastic. I know that I can rely on the Lightspeed system to properly track my inventory and orders as well as my online transactions. Whenever I ran into small issues, their support team was immediately available and happ

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Renee S
02-10 employees
Used for: 2+ years
10 Feb - 2021

Great Integration and Longevity

Been using lightspeed for 2 years now and no complaints. The software is constantly being updated every few months so the system never falls behind. Everything is integrated, specifically ecommece, which has been extremely beneficial for my store.

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Leslie V
02-10 employees
Used for: Less than 6 months
03 Jan - 2021

My store is doing great thanks to this POS!

If you're in retail, then lightspeed is for you. This system changed the way I ran my business.

Pros

Customer care and everything you could possibly need to run a business is available at your fingertips

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CJ
11-50 employees
Used for: 1-2 years
17 Nov - 2021

Very Honest

quick return call, amazing customer service, love that they are honest and don't sell you something that you don't need, the young lady was very straight forward of what they offer! they give great recommendation that fits your business needs.

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G M
11-50 employees
Used for: 6-12 months
25 Oct - 2021

Lightspeed review

Customer service is great. Website looks good and was easy to setup. Payment options and shopping cart are great.

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Ruth L
02-10 employees
Used for: 6-12 months
19 Oct - 2021

Ligthspeed POS experience

Ligthspeed is easy to customize and easy to use. Outstanding POS features and a great customer service team.

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Cody S
No employees
Used for: 6-12 months
10 Oct - 2021

Great Product

This product is amazing because of the ease of use with the inventory and POS system. I will always recommend this product when it comes to a POS system.

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Linda I
02-10 employees
Used for: 2+ years
26 Oct - 2021

Awesome POS

I have been using lightspeed for 9 years and absolutely love it. It is user friendly where anyone can use it and navigate all areas of the system.

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Harkirat B
11-50 employees
Used for: 2+ years
20 Oct - 2021

lightspeed review

We have been using lightspeed for 6 years and I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

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Rajendra J
11-50 employees
Used for: 6-12 months
23 Oct - 2021

Great POS

The POS is working great but there is issue that the order ones placed to the kitchen can't be modified. If customer says to modify anything after placing the order, the counter employee has to go to the kitchen to inform for modifications. Apart from this in kitchen display if new order window gets at the bottom it hides one item at the bottom which causes one item missing in the order. All other features are good and I like it.

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The B
02-10 employees
Used for: 6-12 months
11 Oct - 2021

Excellent Point of Sale

Lightspeed has transformed our business. Our systems are more integrated and we can track our personnel and basic inventory. We can tailor menus to suit our business. Great functionality and ease of use. You can't go wrong with this point of sale. Buy it!!

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Sue Ann A
11-50 employees
Used for: 1-2 years
05 Oct - 2021

Functionality and Great Support at it's best!

Great all-in-one solution for our business. Easily integrates with other software. Lightspeed brought a high level of functionality to our business. Our processes are now streamlined. Excellent support services.

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Alireza N
No employees
Used for: 6-12 months
03 Oct - 2021

POS system

Best POS system I've used, very easy to set up and use.

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Alireza N
No employees
Used for: 6-12 months
03 Oct - 2021

POS system

Very easy to set up and use, good prices, outstanding customer support.

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Gino C
11-50 employees
Used for: 6-12 months
04 Oct - 2021

Amazing!

Love lightspeed software and POS , everything integrates perfectly and works great together. It has made running our stores a breeze and managing staff and inventory even easier, would recommend lightspeed to anyone looking for a new POS software and more like their loyalty and more. Gino Capone Simatech Vapour Shop

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Gennifer C
11-50 employees
Used for: 6-12 months
16 Feb - 2022

Great product

Great customer service, easy to use and train new employees, great for tracking inventory. Made our resale store more efficient.

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SK D
02-10 employees
Used for: 6-12 months
10 Mar - 2022

Great Point of Sale!

Before we started our business we looked at multiple point of sales. We found that Lightspeed checked off the most boxes for us, so we went with them. If we ever had a problem, we could contact support via chat session, and we could figure it out within minutes. After two years of business with Lightspeed, we are opening up another business and we will be using Lightspeed there as well. Highly recommend Lightspeed.

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Amanda W
11-50 employees
Used for: 1-2 years
14 Mar - 2022

GREAT PRODUCT

Great product, easy to use, great customer service they know their stuff problem usually fixed right away, if not they get back to you ASAP. If you are looking for a retail system that any type of employee can use, even they ones that don't use computers much, this is the one for you.

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Partly I
02-10 employees
Used for: 2+ years
22 Mar - 2022

Lightspeed doubles Partly Cloudy Inc views

With in the first month our page views tripled and our unique views double. It was like being with Lightspeed made it easier for customers to find our website CEO Kiwann Williams

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Sheri K
11-50 employees
Used for: 2+ years
21 Jun - 2022

EXCELLENT CUSTOMER SERVICE ALWAYS

I have worked with Lightspeed for the last 3 years as our POS. The POS is easy has many options. The times we do need extra help the representatives are always helpful, kind, personable, helpful, knowledgeable and understandable. I have never had to wait too long. And I have always gotten a call back when I have asked for one. I also love the chat help which is also timely and helpful. Anytime I get the chance I recommend Lightspeed. It makes the job of Store Manager/Administrative Assistant so much easier.

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Katrina S
11-50 employees
Used for: 1-2 years
19 Apr - 2022

If Lightspeed's Not Working For You, It's Probably You

We've loved moving into the digital world with Lightspeed. It's made us more efficient, which is fiscally the point, eh? Any problem we've found has been easily addressed by Lightspeed and a workaround (or merely training) supplied. When it hasn't it's been because we've either not comprehended the functionality accurately, or we want it to do what it was never designed to do.

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Mary W
11-50 employees
Used for: 2+ years
20 Apr - 2022

Highly Recommend Lightspeed

We have been using Lightspeed POS since 2012 and recently converted to cloud based Lightspeed Retail. My company, Akasha's Den, has relied on Lightspeed for all our everyday transactions and reporting. We have an extensive inventory and also facilitate many one on one healing services as well as workshops and special events. Lightspeed is a great tool for processing our wide range of sales transactions and in providing me with all the management reporting I need. We recently joined Lightspeed Payments which is saving us significant money as well as gives me opportunity to see live transactions if I need to check on things. Lightspeed support is a joy to work with any time we need help. Splashtop makes it so easy to trouble shoot. Recently I added Quickbooks too. I highly recommend Lightspeed. In 2012 when we joined, Lightspeed was a Canadian based business and it has been a delight to watch them grow to become a public company now known worldwide!

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Lara R
11-50 employees
Used for: 2+ years
27 Apr - 2022

Cloud based POS makes life simple and portable

We have used Lightspeed for over 5 years and continue to be impressed with its functionality. They are constantly making improvements to the system. The reporting is thorough and convenient. We currently have Lightspeed Retail and Ecom. They work together beautifully as the inventory is updated in real time to reflect purchases made in store or online. Also, we take a physical inventory count at least once a year. Lightspeed's inventory count system is great as it helps us to know that we have not missed anything as is easy to do.

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Tony G
02-10 employees
Used for: 2+ years
25 Oct - 2020

Retail 101 by Lightspeed

I have grown up in Retail, with some of the biggest retailers in the country, so I am a fairly good guide on good and bad POS software. Without question, Lightspeed checked all of the boxes for my needs. I purchased an existing business with a very antiquated POS and immediately started searching for a new one. After the Lightspeed demo, I knew my choice was clear. While there are of course things I would like added, like offline POS option, for the most part, I have had very little issue with Lightspeed for Retail and eCom and would make the same decision today that I made over two years ago.

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Cody S
11-50 employees
Used for: 1-2 years
27 Oct - 2020

Great Product

Lightspeed is a great POS system. It is easy to get started and since adding more employees it has been easy to incorporate them into the system and train them on Lightspeed.

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Linda I
11-50 employees
Used for: 2+ years
10 Oct - 2020

User Friendly Software

I have been using LS for 8 years and I Love it. It is the most user friendly, intuitive system I have used. They have a very extensive help library and if you can't solve it that way their customer service is point on.

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Keegan T
02-10 employees
Used for: 1-2 years
28 Jul - 2021

POS for small restaurant/cafe

We have been using lightspeed for many years now and absolutely love it! It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. Highly recommended for a small restaurant or cafe. Coho Joe Cafe in Sointula B.C

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Heidi G
11-50 employees
Used for: 2+ years
21 Apr - 2021

Easy to use & top notch customer service!

I have been using Lightspeed in my small retail store for several years, and have been happy since day one. The system is quite easy to use, and even an old school retailer like myself ( I was using a cash register prior to a POS system!) was able to make a smooth adjustment. Now that I have the ability to create purchase orders, and have inventory controls, I don't know how I lived without it!

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Whitneys S
11-50 employees
Used for: 2+ years
01 Jun - 2021

Top Notch Customer Service and a Great Product

We are long time customers of Lightspeed and have grown as they have. Their customer service is excellent and they are always willing to go the extra mile. The system is easy to use with minimal learning curve.

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Pamela D
02-10 employees
Used for: Less than 6 months
06 Apr - 2021

Pamela Dagher

We have been with Lightspeed for 3 months now and we love it! POS super easy and friendly to use. Also, their customer service is amazing, always here to help! 100% recommended!!!!

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Shelley B
11-50 employees
Used for: 2+ years
07 Jun - 2021

Best In Class!

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

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Stuart B
02-10 employees
Used for: 6-12 months
27 Jul - 2021

Easy, intuitive and great value too

We are a small not for profit and needed a system that was going to be easy enough to use for our rotation of unpaid volunteers, as well as support some more custom workflows like bar tabs. Lightspeed was the sweet spot and offered great value as well. The UI is simple and elegant and the workflow is straightforward and logical. Some further work could be done on the Reporting side, but we are very happy with our choice of POS. Stuart Broad, Treasurer, Cayman Drama Society

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Marchelle K
11-50 employees
Used for: 2+ years
14 Jul - 2021

Great Partner we have with Lightspeed

We have had our POS restaurant software with Lightspeed for the past 4 years. The software is great user friendly and very reliable. We virtually have no downtime with their program. The service team is outstanding. I find them to be responsive and always seeking ways to improve the programs. We are a very happy customer.

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Ruth L
02-10 employees
Used for: 6-12 months
12 Jul - 2021

Great POS system for Restaurants

Lightspeed is a great POS system, customizable software to my needs and professional customer service.. i am glad i choose lightspeed for my business. Ruth Rosales Coffee Break and Lunch

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Ben P
11-50 employees
Used for: 2+ years
07 Jul - 2021

Lightspeed and The Stoned Crab Restaurant

The Stoned Crab Restaurant in Grand Bahama has been using Lightspeed since we opened in Feb 2019. POS systems can be very intimidating, but Lightspeed has been very easy to use since the beginning. Their onboard sessions have been very helpful as well as their customer service if we ever have any issues. We would highly recommend Lightspeed for any restaurant!

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Jennifer F
11-50 employees
Used for: 1-2 years
25 Oct - 2020

Hands down the best retail POS system!

Hands down one of the most efficient, effective and user-friendly Retail POS systems we’ve ever worked with! The LightSpeed team made our switchover to them and setup happen with ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc. I can’t speak highly enough about their customer service. It is unlike any support I’ve ever experienced. They not only have the incredible chat feature, but their personable phone support team works with you with such patience and understanding of your issue and walks you through the solution. Then the follow through is unparalleled! I highly recommend LightSpeed to anyone for their POS needs. We have the ipad terminal set up and love it.

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Josh A
02-10 employees
Used for: 1-2 years
07 Oct - 2020

Great POS system and customer service!

We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features for us, which is almost unheard of. We use their POS at full service restaurants and cafeterias, even a few beavertails locations. Definitely recommend. Josh, Food services manager, Bytown Catering

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Lori T
11-50 employees
Used for: 1-2 years
02 Oct - 2020

Great software! Practical and great customer-support!

Lightspeed POS and Ecommerce Software is very easy to navigate! While using the system on a daily basis, it is always fast and if any problems arise, their customer support is available 24/7. They have helped our store many times troubleshoot problems and they are sure to quickly problem solve and get things back to normal at a very fast pace. Lightspeed customer support is always very positive and friendly to speak with as well. We recommend this product to anyone looking for a POS or Ecommerce platform.

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Simone B
11-50 employees
Used for: 2+ years
29 Nov - 2020

Solid POS Platform

I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.

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Gabe F
02-10 employees
Used for: 1-2 years
05 Jan - 2021

Great for a bicycle shop

Lightspeed is easily installed and easy to teach staff how to properly use. Being cloud based, you can log on from any device and have full access to your POS. It streamlines daily operations and make things like writing work orders, placing orders, doing inventory, and making sales super easy. There are some quirks but they seem to have work arounds. Mostly it is a powerful tool that takes you from a sale to tax reports and everything in between.

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Embellish Me
11-50 employees
Used for: 2+ years
05 Jan - 2021

Best POS for Jewelry vendors!

What an amazing POS!! It takes some time setting up, but once you do, it really can save your business! Customer service is very helpful when it comes to teaching you and your team the system. Lightspeed helps you cut purchase ordering time in half with automatic reordering. Inventory counts and reconciliation helps you manage your inventory appropriately and effectively. The more you invest your time into setting up the system, the more it gives back to you. Would and do recommend to any business 100%

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David A
02-10 employees
Used for: 1-2 years
06 Jun - 2021

Lightspeed payment system

Our lightspeed payment system is very easy to use and to program and change as our business needs it to. We haven't encountered any issues with the hardware or the system. If, for any reason you may need customer service it is very difficult to get anyone on the phone which is our preferred method of contact. Which is why I put 4 stars.

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Kenzie J
11-50 employees
Used for: 2+ years
01 Jun - 2021

Poco Loco Swim Shop has been a fan of Lightspeed since 2014

We've been using Lightspeed since around 2014 when we were first transitioning from an old school manual register to a computerized one. Lightspeed was our second go around with a fully computerized and integrated POS system because we needed something that could easily be mobilized when we had pop-up shops. There have been ups and downs over the years particularly when we were expanding into eCommerce back in 2017 and there wasn't an easy way for our brick-and-mortar and our eCom to sync and talk. When Lightspeed came out with their eCom.and it fully intergraded and synced with our retail POS it was a game changer. We've been using it for over a year and it has revived our business and honestly helped us not just survive the pandemic, but thrive a little in it. We have some not super tech savvy employees and they have been very happy with how user friendly they've found Lightspeed to be. Yet, it's not overly simplified. We can still do complex things with the system without having to jump through loops with tech support. Speaking of tech support, sometimes you can get ahold of someone instantaneously and sometimes you can't. Everyone has busy period and slow periods. What's nice is that their "call you back" function works. You don't have to spend ages on the phone. You can request that they call you and get on with other tasks while you wait. It works. They call you back rather quickly. There's only been a couple of times that support hasn't been able to help me fix my problem right then. That was because it was a super tricky and complex problem. The advanced support team super kept me in the loop and I knew exactly what they were doing to fix it. We at Poco Loco Swim Shop are huge fans of Lightspeed. It's that plain and simple.

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Steve J
02-10 employees
Used for: 6-12 months
23 Feb - 2021

Excellent for small to medium retail operations!

Lightspeed has made things easy by allowing us to choose which features and add-ons we implement. As the company has grown, we have taken advantage of more and more of their integrations. The ROI for this product has been excellent since many tasks are automated and need only a simple daily, weekly or monthly reconciliation. We currently use the POS, eCommerce, Accounting & Analytics functions and have integrated Quickbooks and Shipstation to directly communicate with Lightspeed. The data we are able to capture allows us to effectively plan and budget and the growing number of vendors who are integrating their inventory with Lightspeed means we are able to pull pricing and SKU data right from the system instead of manually entering it. There's constant development going on and the open API means we can create custom programs if we wish. The Customer service has always been helpful and is available 24/7 which is incredibly convenient for large off-hours projects.

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Ryan C
02-10 employees
Used for: 1-2 years
08 Jun - 2021

Customer Service A1 !

I highly recommend Lightspeed . Our team agrees that the POS software is highly intuitive. Best of all , whenever we have an issue , 24 hrs availability and quick response time with customer service makes trouble shooting a breeze. Tweaking the menu and being able to push it instantly to 3rd party delivery apps is one of the main reason we selected Lightspeed. Nearly 1 year in, we are confident we made the right decision.

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Blase J
02-10 employees
Used for: 1-2 years
19 May - 2021

Lightspeed has improved our daily workflow and added an online component!

Lightspeed has taken our small business of about 10 people from brick and mortar to online in no time at all. Entering items into their system is simple and you can add them to an online store within minutes. The checkout experience is changing my business for the positive. The system and interfaces are easy to use and set up. We are very happy with Lightspeed and highly recommend it!

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Luigi M
11-50 employees
Used for: 1-2 years
03 Jul - 2021

Lightspeed Review for Antoniett Restaurant

Absolutely loving lightspeed at Antonietta Restaurant. The ease of use makes it super easy to train new staff (and there’s a lot of new staff right now) and using the cloud makes doing my bookkeeping real easy from anywhere Luigi Minerva

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Sue Ann A
02-10 employees
Used for: 6-12 months
11 Jun - 2021

Functionality and Great Support at it's best!

At The Bar Boss, Lightspeed enables easy functionality in our bar. It's the best PoS, that we have encountered. Fast and reliable, I can make a change in the bank end and it is immediately recognized in our front end. Lightspeed's customer service is on point. They are an email, call or chat away. I got quick responses whenever, I needed them.

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Brian D
11-50 employees
Used for: 1-2 years
27 May - 2021

Set up and initial contact

We had several Zoom meetings to first purchase and then to train . Everyone was pleasant and knowledgeable. During the set up we used the Help line several times always with good results

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Doug C
02-10 employees
Used for: 1-2 years
21 May - 2021

All in one

I am very new to owning a business, and Lightspeed has fit the bill, with retail, and ecomm all in one no having to take from one platform to another with export and import all works together

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Joshua A
02-10 employees
Used for: 2+ years
20 May - 2021

Dynamic POS for restaurants

We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features to the app specific for us, which is almost unheard of in the industry. We use their POS at full service restaurants and cafeterias, even a few beavertails locations. Definitely recommend. Josh, Food services manager, Bytown Catering

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Marie P
02-10 employees
Used for: Less than 6 months
12 May - 2021

new customer

It take time to set up everything but it worth it. They give me training and follow up and if we have question they answer the same day and do follow up. When everything is operational it's easy to change something and you always can look live from your computer for the sales. Friendly user

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Troy S
02-10 employees
Used for: 6-12 months
20 Mar - 2021

Lightspeed Retail POS

Lightspeed provides me with the tools to successfully run my business. From inventory management, employee time cards, unique SKU's, and Ecom for an online store. Lightspeed is definitely worth the price.

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Goldie
02-10 employees
Used for: 1-2 years
04 Mar - 2021

Love Lightspeed

Lightspeed has taken our business to the next level. We are able to process orders faster, keep better control over inventory and manage staff hours with ease. I highly recommend Lightspeed for any retail business!

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Annie L
02-10 employees
Used for: 1-2 years
21 Feb - 2021

Easy to use

Lightspeed is really easy to use, helps track inventory and sales, as well as margin. The E-commerce saved my business when Covid hit, had my online shop up and running within a few days.

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Charity
11-50 employees
Used for: 6-12 months
05 Jan - 2021

Best retail system!

This retail system does it all! It has been a wonderful experience from the start. The inventory tracking, the invoicing, Quickbooks integration, time clock, rewards program, and the list goes on of all the awesome features! The customer service is top notch, they are always able to help if you have a question or an issue to resolve (which there are not a lot of issues!!). Highly recommend this!