About ShopKeep

Category: POS

Company: Lightspeed

Lightspeed Commerce is a Montreal-based provider of point-of-sale and e-commerce software. The company was founded in 2005 and since then, has become a one-stop commerce platform for retail, hospitality and golf merchants around the world to simplify, scale and provide exceptional customer experiences.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 4.0
Features 5.0
Support 5.0

Pros

  • With ShopKeep, you can accept any form of payment and you get essential features like automatic inventory tracking, employee management and real time sales reporting anytime, anyplace.
  • Useful and advanced back office features.
  • Mobile app allows you to stay on top of your business on the go.
  • Customer service is comprehensive and available 24/7.

Cons

  • The service is well-rounded, but not specialized towards a particular business type.
  • Pricing plans aren’t presented upfront

ShopKeep Comparisons

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Plans & Pricing

ShopKeep offers several monthly pay-as-you-go plans. Their Basic Plan is the most inexpensive, but they also offer an Essential Plan and an Advanced Plan. All plans come with the typical POS features you’d expect as well as 24/7 support if you need it.

Unfortunately, ShopKeep doesn’t list each plans’ cost. Beyond the Free Plan, you can expect to pay at least $49 per month. You’ll need to contact ShopKeep to get a quote.

But first, if you’d like to just try ShopKeep out, they do offer a very limited Free Plan.

Free Plan
$0
Basic Plan
Custom
Essential Plan
Custom
Advanced Plan
Custom

Free Plan

The ShopKeep Free Plan includes just one register for one employee. It still offers unlimited transactions and sales reports, but only limited access to the ShopKeep Pocket App. We’ll go over the app soon, but it’s a nice addition to the ShopKeep Suite.

All things considered, the Free Plan is only useful to the smallest businesses. But it’s still so limited that we wouldn’t recommend it for much more than a test or a consistently small business.

Basic Plan

The Basic Plan offers one active register and a free credit card reader. But the plan doesn’t come with any restrictions. You can conduct unlimited transactions and have access to the following features:
• Employee management
• Inventory management
• Sales reports
• Text message payments

Essential Plan

The Essential Plan offers everything the Basic Plan does, plus several additional features that support modern businesses. This plan is meant for small businesses that also have a large online segment. To support the online side of your business, the Essential Plan offers:
• An eCommerce store
• The ability to send online invoices
• QuickBooks integration
• MailChimp integration
• Additional sales tracking tools for the online store
The Essential Plan is also useful for brick-and-mortar operations. It offers customized gift cards but lacks the advanced customer loyalty rewards of the Advanced Plan

Advanced Plan

The Advanced Plan is for businesses that are on the larger side of the “small business” spectrum. This plan includes all the other benefits we’ve gone over and builds upon them. With the Advanced Plan, you get:
• Unlimited registers
• A complete customer loyalty program
• A social media management tool
• Priority customer support
• Hardware-specific benefits (Eg. iPad stand, receipt printer)

Ease of Use

The ShopKeep interfaces are all inviting and easy to use. The iPad ShopKeep app is the best when it comes to usability. You can browse through the common interfaces with ease and won’t have a hard time finding the less used interfaces. Setup is also simple.

The main problem with ShopKeep is reports of bugs from some users. While it’s not an endemic issue, ShopKeep is working to correct all discovered software bugs in later patches.

Customer Support

Additional customer support:
Community Forum
There is no forum on the ShopKeep website. However, you can find discussions on other online forums like Reddit and TrustPilot.

Blog
ShopKeep has a blog on their site that provides interesting tips and articles aimed at small businesses.

24/7 Help & Support
24/7 Help & Support
ShopKeep provides unlimited technical support 24/7
Phone Support
Phone Support
Support is available & Advanced Plan customers receive priority
Live Online Chat
Live Online Chat
Live chat s offered and is one of the unlimited customer support
Email
Email
Email is one of the unlimited customer support channels
Video Tutorials
Video Tutorials
There are several video demos and tutorials on YouTube
FAQ
FAQ
ShopKeep has a comprehensive FAQ section on its website
Features & Functionality
Best For
The Pocket App

The Pocket App is a great solution for business owners that can’t stay in-shop all day. The app is available on iOS and Android.

You can receive important notifications and keep track of all online sales from your phone with the app. If your ShopKeep Account supports online sales, you can manually accept a credit card sale by punching in the card’s number.

Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features
Tax Help

One major problem many POS systems overlook is the challenge of accounting for different tax rates. With ShopKeep, you can set a default tax rate and then create special tax rates for select items. All you need to do is push the “new tax groups” button.

Customer Experiences

Gift card integrations come with some of the ShopKeep packages. But you can also print email receipts and keep track of customers for current or future rewards programs and promotional events/sales.

Advanced Inventory Management

ShopKeep’s interface offers excellent inventory management functionality. You can track the quantity of each inventory item. In addition, you can prepare reorders at designated inventory levels. Using the “matrix inventory” you can set a ‘parent’ item and offer variations of it. But the most interesting feature (and the most useful for some businesses) is that is can inventory items as raw materials and create assemblies.

With this, you can track the components of any order a customer makes and know when you need to order more. Whether it’s a cake you’re baking or a machine you’re making, you can make sure you always have all the pieces you need.

Back Office Tool

The ShopKeep back office manages your inventory, your customers, your employees’ worked hours, and all your transactions.

Reporting

Using the information collected by the back office, you can view reports on many metrics. Sales-per-customer, sales by discount, the average cost of sale, and many other useful pieces of information are available.

The advanced reporting suite offers you the ability to delve deep into your business and see beyond the dollar values of your transactions.

Integrations & Add-Ons

As we mentioned, ShopKeep integrates with two common resources that many small business owners use.

QuickBooks

QuickBooks is an accounting software commonly used by businesses with a large online presence. The software comes integrated with ShopKeep. So, if you already use QuickBooks, ShopKeep can easily be added to your business tools collection.

MailChimp

MailChimp is a marketing automation platform that is very popular in email marketing. It’s an all-in-one package that helps you manage your relationship with existing customers and reach out to new ones. If email marketing is important to your business, this is an extremely useful addition to an online-friendly POS system.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software
Hardware requirements

You don’t need to purchase hardware from ShopKeep to use their service.

ShopKeep is compatible with Clover devices and Poynt terminals. But the software runs best on Apple products. Some of their bundles even come with an iPad stand.

You can run ShopKeep on an iPad or iPad Mini. The software supports iOS 9.3.5 or higher. As we mentioned above, you can also manage your business on the go with the Pocket App.

ShopKeep also works on android tablets with v5. 0 Lollipop and above

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Verdict

ShopKeep is a well-rounded and affordable POS system for small businesses. The company advertises itself as a good choice for smaller full-service restaurants and retail stores. Their claims are fully justified.

If you run a small business, it’s worth a look. Small restaurant owners will find the inventory management tools especially useful, making ShopKeep a great alternative to more expensive restaurant POS systems.

Myles Leva
Author: Myles Leva

ShopKeep User Reviews

J
Jeremy J
11-50 employees
Used for: 6-12 months
05 Feb - 2021

Best move we ever made!

Signing up for this POS system was the best move we could have made. The point of sale is really easy to use and love that it syncs with our webstore, which helped us see more sale opportunities. Customer support is on point too, which is awesome.

Pros

The hardware is pretty good, the POS is user friendly, and customer support was exceptional.

Cons

They charge fees that seem to increase over time.

J
Jenny B
11-50 employees
Used for: 2+ years
09 Jan - 2021

Shopkeep has everything to run a business

I’ve been using Shopkeep for many years now, and It has everything my business needs to operate efficiently. I really like that all the reports are easy to access and from anywhere. Inventory and updates on sales, taxes, etc. are all easy to follow. Love

O
Oliver D
11-50 employees
Used for: 6-12 months
07 Mar - 2021

Customer service works hard to solve issues

This POS system is very easy to use and the customer service team goes above and beyond to resolve issues. I'm satisfied with everything Shopkeep offers. We are a restaurant that has been in business for over 10 years, and this is the best POS we’ve ever

D
David B
11-50 employees
Used for: 6-12 months
08 Feb - 2021

Perfect for a small retail shop

I own a small retail shop and looked around for a good POS, but everything I found was designed around cafes and restaurants. Thankfully, Shopkeep was different. It’s was suitable for my business even though we weren’t a café or restaurant. We were up and

Pros

I like the mobile app. I can see all my sales and transactions for the day in real-time.

Cons

We had problems with the equipment at first, but the issue was quickly resolved.

J
John D
Owner/Operator
Restaurants, 02-10 employees
Used for: 1-2 years
09 Feb - 2021

Pretty happy

Pretty good solution. Worked for us!

Pros

Great customer support. Didn't have any trouble getting through to them. Solution is very intuitive.

Cons

Sometimes goes down with slower internet speeds.