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E
Eliza H
02-10 employees
Used for: 6-12 months
02 Jan - 2021

Great management features

The Toast POS solution is designed perfectly. I especially appreciate the reports it generates on sales and the flexibility it lends toward payments.

Cons

Can't combine payments from a split invoice.

J
Jonathan D
11-50 employees
Used for: 1-2 years
08 Feb - 2021

Very happy with Toast!

Cheers to Toast. My business is revolutionized since switching over to Toast's system. Everything from invoices, delivery, orders, payables, and receivables is clear and concise. My restaurant is much more organized now that I can track in the solution's

Pros

I am very pleased with every attribute! My staff has also loved the service.

Cons

Small glitches when making orders, but can be resolved quickly.

B
Ben T
02-10 employees
Used for: Less than 6 months
18 Jan - 2021

Happy Customer

Toast is well built, and fit for the future. I'm very happy I found out about this software and started to implement it into my business's everyday.

Cons

There's isn't much I currently dislike about Toast. It's a newer company compared to others in the market. For that reason, they are still working out some glitches.

A
Aaron S
11-50 employees
Used for: 1-2 years
16 Feb - 2021

Great platform system!

My bar is more efficient after using Toast. Every feature is well thought out and can be used to elevate the workflow.

Pros

Can store credit card info. Overall, I no longer have to fret over transactions

Cons

customer service can be a hit or miss, but can use the Toast Central portal to troubleshoot. Also this isn't completely cloud-based. However, I still access the backend and tweak what is needed. Hasn't been super problematic for me personally

M
Miguel C
02-10 employees
Used for: Less than 6 months
18 Feb - 2022

System has been going down a lot lately

Cloud based system has all the features you'd want but at a premium. Recently the system on their end has been going down a lot. Usually at peak hours when you need it the most. They say it works in offline mode but I don't find that to be true. Customer service beyond the basics is touch and miss. Been trying to get a refund on faulty equipment I got under warranty. Equipment was returned to them in December and after numerous calls and ZERO calls back I still haven't received my refund. It's been 3 months. They are quick to get their money but slow to give yours back. The concept is great service and execution can be lacking.

T
Tim T
11-50 employees
Used for: 2+ years
05 Jan - 2021

I RECOMMEND TOAST!

The main reasons are the following: Toast equipment is a LOT more durable & even water resisitant as indicated by a 3 year vs. 2 year warranty for Upserve equipment. With Toast, I'm dealing with a local sales rep. who is more in touch with my specific restaurant needs. Overall, the Toast system is more intuitive to use and making menu updates/changes are a breeze! Upserve is attempting to collect over $16k from me, although I have never received any equipment, software, support or otherwise! I've dealt with unscrupulous companies like Upserve, and I expect to prevail. My overall experience with Toast, overall, has been awesome!