About
Company: Freshsales
Freshsales CRM (formerly known as Freshworks) combines an easy-to-use interface, great features, a
Starting from: $29/mo
In-Depth Analysis Summary
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Offers a rich feature set
  • Platform is easy to use
  • Automation tools help you avoid repetitive tasks
  • Offers a visual sales pipeline
Cons
  • Supports fewer integrations than other CRM apps in its class
  • Some businesses will need to upgrade to store more contacts
  • You’re billed per user; so the investment can add up fast for a large team
Continue to in-depth analysis

If you want an affordable, lightweight CRM with many advanced features, Freshsales may be the right choice. The platform has a decent number of third-party app integrations, and the REST (representational state transfer) API support is great. You can connect Freshsales CRM with many popular apps. The developers of Freshsales CRM have done a fine job making the software easy to use. Even for absolute CRM beginners, there’s no steep learning curve. Navigation is straightforward, and if you ever get stuck, there's plenty of helpful resources to use. The pricing tiers are sensible, and having an AI assistant is a nice bonus. All in all, Freshsales CRM is worth checking out.

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Overall Reviews
User Reviews
T
Timothy G
11-50 employees
Used for: 6-12 months
23 Feb - 2021

Simple onboarding and great product!

Since implementing this CRM solution into our business, our lead conversions have rapidly increased. Amazing integrations and tools to stay organized

Pros

Very helpful customer support team. Smooth UX as well, which is good for my staff since they are more inclined to use it now

Cons

Lacks some features that larger companies may need

M
Megan S
02-10 employees
Used for: 1-2 years
13 Jan - 2021

Ecstatic about this CRM

Wow, so happy I found this crm software. Freshworks has brought my business to a more organized and structured place.

Pros

Love the VOIP feature. Competitive fair pricing. Easy to use the software.

E
Ezra N
51-200 employees
Used for: 2+ years
17 Jan - 2021

Super happy with Freshworks

I've been searching for the right crm software for some time now. This solution stood out to me, has everything I've been looking for. & I was not disappointed. It's been a great experience so far. The customization is wonderful and the ability to track c

Pros

Synchronizes with Freshdesk which makes post-sales communication and customer success straightforward and hassle-free.

Cons

Complicated to gain a grasp on everything this crm is capable of.