Overall Reviews
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T
Timothy G
11-50 employees
Used for: 6-12 months
23 Feb - 2021

Simple onboarding and great product!

Since implementing this CRM solution into our business, our lead conversions have rapidly increased. Amazing integrations and tools to stay organized

Pros

Very helpful customer support team. Smooth UX as well, which is good for my staff since they are more inclined to use it now

Cons

Lacks some features that larger companies may need

M
Megan S
02-10 employees
Used for: 1-2 years
13 Jan - 2021

Ecstatic about this CRM

Wow, so happy I found this crm software. Freshworks has brought my business to a more organized and structured place.

Pros

Love the VOIP feature. Competitive fair pricing. Easy to use the software.

E
Ezra N
51-200 employees
Used for: 2+ years
17 Jan - 2021

Super happy with Freshworks

I've been searching for the right crm software for some time now. This solution stood out to me, has everything I've been looking for. & I was not disappointed. It's been a great experience so far. The customization is wonderful and the ability to track c

Pros

Synchronizes with Freshdesk which makes post-sales communication and customer success straightforward and hassle-free.

Cons

Complicated to gain a grasp on everything this crm is capable of.

J
Jacob Y
02-10 employees
Used for: 1-2 years
24 Jan - 2021

Intuitive and simple

Very satisfied with this product. Good API and integrations

Pros

Syncs with Outlook, give you reminders, and overall is an easy to use task manager

Cons

Nothing bad to report, I'm very pleased and would recommend!

S
Sara J
No employees
Used for: Less than 6 months
21 Feb - 2021

Best CRM!

I've recommended Freshworks to multiple colleagues now. The functionality and quality of this software is constantly improving thanks to the constant updates this product puts out.

M
Madelaine T
02-10 employees
Used for: 1-2 years
23 Feb - 2021

Overall, I'm very pleased

Simply does its job and well. You can easily see now which stage of the sales process each client is in. It can also be accessed from more than just a computer.

Pros

The email feature is amazing. I'm also able to prioritize deals that are soon to close. This segmentation/automation option saves me lots of time sorting and tracking.

Cons

I wish the Sales Activities report feature was offered with all plans, can be costly

A
Aaron M
Leisure, Travel & Tourism, 51-200 employees
Used for: 6-12 months
22 Mar - 2021

Freshworks is reliable and efficient!

This is a powerful software that offers many helpful features. Freshworks has created a greater flow of productivity, regardless of who is using it in the team

D
Daniel B
11-50 employees
Used for: 6-12 months
02 Mar - 2021

Versatile CRM

Overall, this CRM is really and truly assisting our team with management and productivity and as a whole making the company more productive!