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D
Dylan D
201-1000 employees
Used for: 2+ years
23 Feb - 2021

Excellent CRM with a few hiccups

We wanted to modernize many aspects of our business and part of that was updating our legacy CRM. We chose HubSpot and have been happy with the results despite the occasional frustrations.

Pros

- The main features are easy to grasp and teach other people
- It is quite simple to pull prospect information from within the system

Cons

It doesn’t handle companies with various locations well

R
Ryan S
02-10 employees
Used for: Less than 6 months
06 Jan - 2021

I lost big with Hubspot

Many people have had great experiences with HubSpot but I was not one of them. Due to the system, I lost thousands of dollars.

K
Kimberly L
11-50 employees
Used for: 6-12 months
18 Feb - 2021

The small business CRM

HubSpot is a great entry-level CRM but it does have a few limitations that prevent it from being the cream of the crop.

Pros

- There are many third-party integrations to take advantage of
- The interface was easy to learn and it’s just a matter of pointing and clicking
- Strong automation features to free up some of your time

Cons

- There is a limit on the total number of custom fields you can create
- The logic on the forms is limited

E
Emily P
02-10 employees
Used for: 1-2 years
04 Jan - 2021

Versatile and lightweight

It has made it easier for us to collect data and build out our database in a way that gives us information to make better decisions.

Pros

- Easy to use and onboard team members
- There are tons of native integrations
- It is cheaper than the major CRM players

A
Alina R
11-50 employees
Used for: 6-12 months
02 Mar - 2021

Very convenient

HubSpot is famous for its business solutions for a good reason. They offer multiple services, and their CRM is entirely free to use. I manage our client lists and leads through the platform and it's very convenient as all the information lives in one plac

Pros

Widely popular and integrates with everything.

P
Prudence B
51-200 employees
Used for: 1-2 years
19 Feb - 2021

Access from anywhere

HubSpot is very powerful and allows multiple custom fields (that we tend to use). It's also accessible from any device which allows us to view and log information from anywhere.

Pros

Customizable and available on any device

J
James M
Sales Director
Investment Banking, 11-50 employees
Used for: 2+ years
02 Mar - 2021

HubSpot turned our Sales team around

2 years ago, my sales team were lacking in the right tool for CRM & sales pipeline management. CRM and sales pipeline and thanks to HubSpot our has eased up the process by a long shot! Thanks for providing us with a great solution.

N
Nicole P
Director
Apparel & Fashion, 11-50 employees
Used for: 6-12 months
28 Feb - 2021

Simplicity at its finest!

My favorite thing about HubSpot is just how simple it is as a CRM tool and the way it has increased our customer management effortlessly

Pros

-User interface is intuitive and easy

R
Ralph L
Executive Office, 11-50 employees
Used for: 6-12 months
02 Feb - 2021

Exceptional All-in-one crm

Hubspot really scales along with you and provides the tools you need as you grow and the personalization experience is really the cherry on top of our successful decision to use HubSpot

Pros

- UI
- Personalization
- Feature-rich

Cons

- Lacking a few features that i would love to see added such as tracking of files and clicks on landing pages, other than that amazing platform

C
Celia B
02-10 employees
Used for: Less than 6 months
02 Mar - 2021

User-friendly CRM

Hubspot is the first CRM software I've worked with and it is seriously user-friendly. Optimizing and tracking my work has become a breeze

Cons

- templates aren't as customizable as I'd like