"Overall, monday sales CRM is a great resource and tool."
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  • Visualized boards
  • Robust integrations
  • Extremely easy to use
  • Suitable for small and large teams
  • No customizable reports
  • Cannot be purchased separately
Company Background

Founded in 2012, monday.com is a robust project management software. The CRM system is an integral part of the tool and comes for free when you set up monday.com via any pricing plan. The software has won numerous industry awards with the title “best CRM software” and currently services over 100,000 clients worldwide.

Plans & Pricing

The CRM system cannot be purchased separately. However, it does come for free with every available plan.

All plans have iOS and Android apps and feature an 18% discount if you choose annual billing at checkout. Also, each plan has a 14-day free trial that you can use to give it all a try. If you’re aiming to only use the CRM, the Basic plan should be sufficient. However, if you’re also using a different project management tool, you may want to consider changing it to monday.com, since this will be highly convenient both in terms of usability and price.

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The basic plan is $8/user/mo and is recommended to small teams who simply need to take care of everyday operations. The plan includes unlimited boards and free viewers, 20 types of columns (used to visualize your projects), shared whiteboard and documents, embedded forms, 5GB storage, and two-factor authentication.


The Standard plan is $10/user/mo and is recommended to small teams that need to visualize, track, and improve their projects. The plan includes all the Basic features and also timeline and calendar views, advanced search, customizable forms, guest access, integrations, 20GB storage, and 250 automated actions.


The Pro plan is $16/user/mo and is recommended to organizations with multiple teams who need to control complex workflows and operations. The plan includes all the Standard features and also custom tags, private boards, time-tracking and workload visualization, 25,000 automated actions, 100GB storage, and Google authentication. 


The Enterprise plan is a custom solution recommended to large organizations with established processes and operations. In addition to the Pro plan features, you also get access to advanced reporting and analytics, as well as in-depth, tailored onboarding for your team members.

Features & Functionality
General Features

monday.com is a cloud-based tool so it can be accessed from anywhere in the world, as long as you have an internet connection. Also, the tool has both iOS and Android apps that you can use to monitor your leads and make updates in the leads’ profiles right after an appointment. While seemingly basic, these functions are very important to a CRM system since the more information you have, the more professional you’ll appear to potential clients. 

Account Management

You can create boards to track prospective clients, monitor their status, and assign tasks to relevant sales reps. You can also set priorities and organize to-do lists within those boards.

Easy Onboarding

Once the deal has been closed, you can group all relevant data into a single board to share with your clients so nothing will go missing.


The analytics feature allows you to views the sales funnel from multiple angles and make appropriate adjustments to your operations. For instance, you can view how many leads joined the funnel in a month, what percentage moved on to the next stage, how many got stuck, etc.

Pre-made Board Templates

monday.com offers a number of pre-made templates for various situations. For the CRM system, the most popular board templates are sales requests, client onboarding, and account tracking. Each template is loaded with useful data and can be further customized to suit your needs.

  • Workflow Capability
  • Document Management
  • Social Network Integration
  • Integration API's
  • Customization
  • Data Import & Export
  • Test Environments
  • Project Management
Marketing Automation
  • Lead Management
  • Email Marketing
  • Campaign Management
Sales Automation
  • Opportunity & Pipeline Management
  • Desktop Integration
  • Contact Management
  • Product & Price Management
  • Customer Contract Management
  • Call Management
  • Channel Management
Analytics & Reports

The analytics feature allows you to views the sales funnel from multiple angles and make appropriate adjustments to your operations. For instance, you can view how many leads joined the funnel in a month, what percentage moved on to the next stage, how many got stuck, etc.

Reporting and Integrations

When it comes to integrations, monday.com definitely has you covered. The tool seamlessly integrates with over 30 popular software including G-suite, Slack, Jira, Zendesk, Microsoft Teams, Salesforce, Outlook, DropBox, Asana, MailChimp, Shopify, etc. The CRM reporting feature can be set to generate reports based on budgets and projects. You’ll be able to understand the effectiveness of your team members, how many leads have moved to the next stage during a specified time period, etc.

  • Reporting
  • Forecasting
  • Marketing Analytics
Ease of Use

monday sales CRM is extremely easy to use. One of its biggest advantages is that you get to visualize all of your work through multiple views, which lets you identify both high-priority tasks and issues extremely quickly. The tool has absolutely no learning curve, save for automation features. However, these are advanced mechanics that require experience and aren’t related to CRM. If you’re planning to give Monday sales CRM a try through the free trial, which is highly recommended, note that the CRM board is called “Lead Management”.

Customer Support

When it comes to customer support, monday.com is on top of its game. The brand offers 24/7 support to all clients regardless of the pricing plan. The team is very responsive and knowledgeable, ready to assist with any issue you may have.

Additional customer support:
Community Forum
monday.com has a great community for developers, integrations, and feature requests

The blog is updated consistently and frequently (2-3 posts a week) and features topics related to project management, sales, marketing, product updates, teamwork, and productivity

24/7 Help & Support
24/7 Help & Support
The customer support team is available 24/7 for all plans
Phone Support
Phone Support
The support team is available 24/7 for all plans
The brand can be reached via their sales email found on the site
Video Tutorials
Video Tutorials
Over 350 educational videos on the brand’s YouTube channel
Comprehensive FAQ section available on the brand’s website
Final Word

Overall, monday sales CRM is an excellent resource and tool. With a strong focus on teamwork, collaboration, and productivity, the software has been consistently reported to vastly improve the workflows and processes of numerous businesses around the world. We attribute a huge chunk of the tool’s success to its superb visual properties, allowing you to see everything at a glance. On the downside, since the CRM system cannot be purchased separately, it may feel like a waste of resources to subscribe to the whole tool just to use the CRM. It is advised to carefully inspect the strengths of the software and consider switching your existing project management software to monday.com. This will make everything highly cost-efficient and more effective since all your operations and data will be in one place.

Pavel Aramyan
Author: Pavel Aramyan
Pavel is a writer with over 5 years of experience in researching and comparing consumer products from a variety of industries.