"Netsuite is a powerful CRM software serving over 22,000 clients in over 200 countries worldwide."
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0 Ease Of Use
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Pros
  • eCommerce ready
  • Powerful sales and marketing automation
  • Joint partner collaboration
Cons
  • No pricing information
  • No integrations list
  • No free trial
Company Background

NetSuite is one of the first cloud-based CRM providers in the world. The brand was acquired by the oracle corporation in November 2016 and is now known as Oracle NetSuite. The tool is primarily recommended to e-commerce businesses and large organizations, although it can be used by small and medium companies as well. Oracle NetSuite currently services over 22,000 clients in more than 200 countries.

Plans & Pricing

Oracle NetSuite doesn’t provide any pricing-related information. if you’re interested in the NetSuite pricing, you’ll need to contact the brand through email, phone, or request a demo CTA on the official website. There is no free trial available, which can be a big downside for many users.

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Features & Functionality
General Features

When it comes to functionality, NetSuite boasts a really strong kit. The tool provides a comprehensive flow of information regarding the whole customer lifecycle, including lead generation, opportunity management, sales orders, fulfillment and renewal, upselling and cross-selling, and customer support.
Alongside common CRM functionality like contact management, pipeline view, notifications, reminders, and basic automation, NetSuite offers customer service management, marketing, and sales automation, partner relationship management, and sales forecast.

Sales Forecast

The sales forecast tools are condensed into a single dashboard via a unique checks and balances system. This helps simplify the whole sales process and allows you to make adjustments to probability-based forecasting more efficiently. The probability-based forecasting offers pending opportunities measurement, quotes, and orders. Finally, you can configure your forecast accuracy by creating appropriate categories and entering a sales range for each deal.

 

Partner Relationship Management

Partner relationship management enables a real-time information flow between you and your partner network. The enhanced visibility boosts collaboration on multiple levels, allowing you to create joint marketing campaigns and sales forecasts, and oversee lead management, pipeline management, order processing, and commissions.

 

Customer Service Management

The customer service management feature offers a complete overview of all customer interactions. The essential customer data can be accessed anytime, anywhere via the NetSuite iOS and Android apps. The online customer knowledge portal is used to provide all the necessary information to clients, which helps reduce costs in the long run. Thanks to full customer interaction visibility, your team can provide high-quality service and close cases more efficiently. Finally, once a case is successfully resolved, you get an excellent opportunity to upsell corresponding services to the right customers.

 

Features
  • Workflow Capability
  • Document Management
  • Social Network Integration
  • Integration API's
  • Customization
  • Data Import & Export
  • Test Environments
  • Project Management
Marketing Automation

NetSuite offers robust marketing automation, allowing you to automate a number of routine tasks related to emails and social media management. Automated workflows allow you to identify sales-qualified leads much faster, allowing sales reps to capitalize on hot deals. Furthermore, features like data segmentation and premade templates allow you to quickly generate personalized marketing content and engage relevant users. Finally, you can quickly populate your CRM with new leads through web forms, allowing sales reps to quickly assess the needs of each customer and act accordingly.

Features
  • Lead Management
  • Email Marketing
  • Campaign Management
Sales Automation

SalesForce Automation

Designed primarily for e-commerce businesses, the SFA offers incredible visibility into all aspects of customer relationships, including support tickets, purchasing history, and inventory. This information allows sales reps to upsell, cross-sell, and drive order renewals.

Features
  • Opportunity & Pipeline Management
  • Desktop Integration
  • Contact Management
  • Product & Price Management
  • Customer Contract Management
  • Call Management
  • Channel Management
Analytics & Reports

Oracle NetSuite doesn’t provide any concise information regarding the reporting features. However, it’s possible to analyze campaign statistics and ROI from the very start of the marketing campaign up to the final order transaction. There are also a number of sales-related reports available with a detailed analysis of customer interactions including phone calls, emails, tasks, meetings, and notes.

In terms of integrations, the brand also doesn’t provide a list of available apps. However, we have confirmed that the app can be integrated with SalesForce, HubSpot, Shopify, Celigo, MailChimp, Nimble, and Quick Base. You will need to contact the vendor for more information.

Features
  • Reporting
  • Forecasting
  • Marketing Analytics
Ease of Use

Though NetSuite is a powerful platform, it’s not the easiest one to use. It has a large number of features that confuse many new users who try to make the most of it. There’s an entire ecosystem of consultants that have sprung up to help organizations make the transition to NetSuite. There are training programs provided by the company on demand which you can register for to alleviate the burden of learning the platform. Even with that help, the learning curve is often steep.

Customer Support

When it comes to customer support, Oracle NetSuite is on top of its game. The brand can be reached via multiple channels, offers a large knowledge portal, an active community and a highly professional support team ready to assist with any queries.

24/7 Help & Support
24/7 Help & Support
The brand is available 24/7 via phone and email
Phone Support
Phone Support
Can be reached via the dedicated hotline: 1-877-638-7848
Email
Email
Email support@netsuite.com, response time up to 24 hours
Video Tutorials
Video Tutorials
Product videos available on the brand’s official YouTube channel
FAQ
FAQ
Represented by a knowledge base, available to all subscribers
Final Word

Overall, Oracle NetSuite is a highly potent CRM software that is primarily recommended to e-commerce businesses and large organizations that offer paid services to their partners. The robust marketing and sales automation features allow you to create targeted marketing campaigns and boost sales effectiveness while being able to analyze and perfect all aspects of the sales cycle. Furthermore, the strong, yet easy-to-use sales forecasting tools enable accurate forecasting for both your and your partners’ clients. Finally, the professional customer support team is always ready to assist you with any problems.