About
Company: Zoho
Zoho CRM is one of the many products developed and launched by Zoho. It’s able to leverage the Zoho
Starting from: $18/mo
In-Depth Analysis Summary
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Can launch the application with dummy data and a free account to get a feel for how it works
  • There’s an artificial intelligence engine that learns the more you use it and provides timely recommendations
  • It’s completely customizable (colors, fonts, layout, elements, etc.)
  • Multichannel communication management from one platform
Cons
  • It can be a bit overwhelming at first if you’re new to CRM tools
  • The number of workflows that can be created is limiting for many users
Continue to in-depth analysis

Zoho CRM has been around since 2005 and in that time, it has grown into a robust platform for the sales teams of small and medium businesses. It has the features and functionality that you’d expect and some that are ahead of its time like ZIA and Canvas. With that being said, there is a learning curve and many of the screens look so similar that you can get lost while using it. Zoho offers solid support on multiple channels. Even though my phone support experience wasn’t ideal, the live chat rep was knowledgeable and helped me solve my issue.

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Overall Reviews
User Reviews
G
Gabriella M
CRM Manager
Online Media, 11-50 employees
Used for: 6-12 months
04 Mar - 2022

Easy to use CRM

With Zoho CRM, you can pick and choose what you need, and customize it accordingly. In addition to its ease of use, it is also a very cost-effective CRM tool.

Cons

sometimes it feels sluggish and slow to respond

V
Veronica B
Customer Retention Manager
Insurance, 11-50 employees
Used for: 1-2 years
01 Feb - 2022

Affordable and easy to use CRM

I love how easy it is to integrate with my Google Suite (calendar, mail, etc) and how affordable it is. Depending on my preferences, information is either synced two-way or one-way. The system integrates with our own partner information portal. You can run reports, save them, and filter them as needed.

S
Samuel R
11-50 employees
Used for: Less than 6 months
22 Mar - 2022

Nice CRM software

It was very simple and intuitive to customize. The software offers a wide range of features.

Cons

Some customization features were limited.