"Work with verified, exceptional talent, hand-vetted for stellar quality and service."
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  • Intuitive interface makes it easy to find sellers
  • Lots of options for filtering your search
  • A wide array of services is available with sellers of different skill levels
  • Fast average turnaround time
  • Many fake reviews
  • Customer support service isn’t always reliable
Company Background

Fiverr is an Israeli online marketplace launched in 2010. It connects individuals and businesses with the on-demand talent they need for a wide range of digital services. This DIFM platform is commonly advertised as a platform to find cheap freelance service providers from as low as five dollars, which is the motivation behind the company’s name.

Plans & Pricing

Fiverr offers only one pricing option, which is a free plan. Buyers can register for free on Fiverr, and they don’t need to pay any additional fees to use the service apart from what they pay the freelancer. However, Fiverr charges an additional fee of 1% on payments below $20 and 5% on payments above that.

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Features & Functionality
General Features

Portfolio & Experience

Fiverr is a robust platform for hiring freelancers for various digital services. Some top-rated services that users search for on this platform include logo design, transcription, video editing, and WordPress customization. Fiverr is a large marketplace for hiring visual designers, especially for logos, brochures, business cards, album covers, among other deliverables.

Design Process

Fiverr refers to clients as buyers and to freelancers that deliver digital services required as sellers. There are two main methods of finding someone (a seller) to handle your design projects (or gig) on Fiverr. You can either select a pre-existing gig or post a custom request to receive bids.

Choosing a pre-existing gig

Fiverr gigs (created by sellers) are grouped into eight umbrella categories and are several subcategories (as many as 400). To find a professional graphics designer for your infographics, for instance, you simply check the “graphic design” category and look under the infographic” subcategory to find gigs related to this niche. You can also do this to hire a freelancer from any other subcategory. An alternative is to search directly, then filter search results by seller skill level, time frame, price, and other conditions. Fiverr also provides tools like questionnaires which helps to narrow down search results in popular categories and gives more personalized results.

Posting a request

The second option for finding graphic designers on Fiverr is to create and post a custom request. Registered buyers can create a request on the account menu. You will be required to describe the services you are looking for and select the appropriate category. The request will be reviewed and approved by Fiverr staff, after which sellers can send in their bids. You can look through the profiles of the freelancers that send in their gig and choose the best option for you.

  • API
  • Templates
  • Image Database
  • Collaboration Tools
  • Content Import/Export
  • Content Management
  • Edits Vector & Raster Graphics
  • Touch Interface Support
  • Pro-Level Typography
  • Print Management
  • Publishing / Sharing
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Format Support
  • Social Promotion
  • Third Party Integrations
  • Engagement Analytics
Advanced Features
  • Animation
  • Document Storage
  • Access Controls/Permissions
  • Freelancer Screening & Profiles
  • Search/Filter
Editing Features
  • Photo Editing
  • Video Editing
  • Offline Editing
  • Rich Text Editor
  • WYSIWYG Editor
  • Drag & Drop
Ease of Use

Fiverr simplifies the process of finding and hiring a freelancer for your project. Although it offers a massive pool of talents, which can feel a little overwhelming, there is a search functionality that helps to simplify the process of finding the services you need. There is also the option of searching by category and filtering by price, duration of work, language, location, age, and other factors.

Customer Support

Fiverr support is not the most responsive you’ll find around, but it is still decent. There is email support, and users can also submit complaints through the help center.

Additional customer support:
Community Forum
Fiverr has a community forum available. It can be accessed via its website.

Fiverr has a helpful and insightful blog full of articles and guides.

Phone Support
Phone Support
You can reach Fiverr's support team via phone
Fiverr has an email support system
Video Tutorials
Video Tutorials
There are video tutorials for both sellers and buyers
FAQ section available on Fiverr's site
Final Word

Generally, Fiverr is a good platform for finding professional freelancers. It is particularly great for those looking for an affordable solution with a fast delivery time. There are numerous freelancers on this platform and Fiverr makes it easy to find the services you need through the robust search and filter options. Of course, there are some unreliable sellers on the platform. However, Fiverr is designed in a way that makes it easy to identify them. There is also a refund system in place to recover payments in case of disputes.

Max Hoffheins
Author: Max Hoffheins