"Domain.com is a powerful & reliable hosting service"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • It provides 24/7 customer support
  • 99.9% uptime guarantee
  • Free SSL certificate for all domains
  • Free domain for the first year
Cons
  • It doesn’t have many advanced hosting features
  • There is no option for monthly billing
Company Background

Domain.com was founded in 1999 by George DeCarlo. As the name implies, it started as a service geared towards registering domains for its customers. Over time, it has grown into a platform that offers multiple services such as email hosting, website builder, and website hosting for small and medium businesses around the world.

Plans & Pricing

Domain.com hosting is divided into three core plans and each one varies based on the features provided and the usage limits. Many of the plans offer unlimited storage and bandwidth but it’s bound by the terms of service so it’s important to enquire about what the estimated plan limits are.

Domain.com offers a few core features which are suitable for small and medium websites. Because of this, it’s inexpensive when compared to managed hosting and many other shared hosting companies.

Basic
$3.75/mo
FREE domain for a year
Deluxe
$6.75/mo
FREE domain for a year
Ultra
$13.75/mo
FREE domain for a year

Basic

The entry-level plan costs $3.75 per month and supports a single website. There’s unlimited disk space, unmetered bandwidth, 5 FTP users, 10 MySQL databases, unlimited subdomains, and a free SSL certificate. There are also simple marketing tools, eCommerce solutions, and a free domain for the first year.

Deluxe

The Deluxe plan is $6.75 per month and builds on the Basic plan. It offers support for unlimited websites, 25 FTP users, and 25 MySQL databases. The other features are the same as the Basic plan.

Ultra

The largest plan is $13.75 per month and removes the limits on the remaining tools. That translates to unlimited FTP accounts and unlimited MySQL databases.

Features & Functionality
General Features

Domain.com is a simple hosting service that’s focused on getting small and medium businesses online. As such, it doesn’t come with too many bells and whistles so if an advanced hosting solution is needed then this might not be the best choice. With that being said, it offers many essential tools such as free SSL, email hosting, security tools, and much more.

Website builder

The website builder from Domain.com takes a lot of work out of the process. Customers have access to an AI assistant that asks a series of questions related to their business. Once answered, the AI creates the initial layout, pages, and content. From there, users can customize it to suit their needs.

Unmetered bandwidth

Instead of putting a specific cap on the bandwidth that can be used, customers are offered a scalable solution. Depending on the plan chosen the resources available, users will have different bandwidth ranges. If someone is using too much of the server resources, they’ll be contacted to explore more suitable hosting plans.

eCommerce tools

It has multiple tools to bring an eCommerce store to life such as inventory management, payment integrations, order management, tax tools, coupons and discount tools, transactional email support, and much more.

Control panel

The company has developed its own simple control panel that’s simpler than cPanel but doesn’t have as many features and tools available. It’s ideal for a new webmaster to work with and doesn’t have a steep learning curve. People moving over from cPanel may not like it as much because it doesn’t provide as much granular control but they’ll be able to learn it quickly. Some of the functions include registering domains, installing SSL certificates, setting up a website builder/CMS, managing emails, controlling DNS settings, and much more. It has done a decent job of balancing the necessary features and ease of use.

Features
  • Website Builder
  • Shared Hosting
  • Cloud hosting
  • Reseller Hosting
  • Dedicated Hosting
  • VPS Hosting
  • WordPress Hosting
  • Linux Servers
  • Windows servers
  • Unmetered SSD storage
  • Unlimited Transfers
  • Email Access
  • Control Panel
  • Free SSL Certificate
  • Free Backups
  • 1-Click App Installs
  • Free Domain Registration
  • PCI Compliance
  • GIT
  • SSH Access
  • Site Statistics
  • Log Files
Advanced Features
Features
  • File Manager
  • Custom Cron Jobs
  • Raw Access Logs
  • Script Library
  • Customizable Error Pages
Email
Features
  • Autoresponder
  • Cron Jobs
  • Spam Filters
  • Unlimited Mailboxes
Access
Features
  • Hypertext Access
  • Unlimited FTP Accounts
  • Anonymous FTP
Marketing Tools
Features
  • Advertising credits
  • Mailing lists
  • Search engine Submission
Ease of Use

As mentioned before, Domain.com uses a custom control panel that’s much simpler than cPanel that’s used by most hosting companies. It seems to be geared towards small and medium business users who’re not as conversant with complex software.
All of the menu options are clearly labeled and easy to access after logging in. Users don’t have to go through multiple links to find what they’re looking for which makes the user experience more enjoyable. This is accomplished at the expense of advanced functionality so it’s important to weight the pros and cons of that before making a final decision.

Customer Support

Domain.com provides multiple support resources for its customers which gives them the option to choose the one they are most comfortable using. There’s a large collection of knowledge base articles that can be access, 24/7 live chat support, email support, and more. The support reps are responsive and can solve most issues on the first interaction.

24/7 Help & Support
24/7 Help & Support
Round-the-clock support is available via multiple channels.
Phone Support
Phone Support
24/7 phone support is available to customers.
Live Online Chat
Live Online Chat
Live chat is also available at all hours.
Email
Email
Email support is available to customers.
Video Tutorials
Video Tutorials
Multiple video tutorials via the official support website
FAQ
FAQ
Detailed FAQ sections and a large knowledgebase.
Final Word

Domain.com was founded over 20 years ago to help small and medium businesses secure their digital real estate. Over time, it has expanded and incorporated many important services under its umbrella. One of the most popular services it provides is web hosting. It has taken a simplified approach to hosting and removed many of the bells and whistles that may not be necessary for smaller businesses. Instead, it has focused on simplicity and unlimited usage. There are no storage restrictions, users get free SSL certificates, unlimited websites, and much more. Of course, fewer features may not be ideal for everyone. If you’re interested in having deep control over every aspect of your hosting environment then Domain.com may not be the best choice. If, on the other hand, the core features are enough for you then Domain.com’s eCommerce tools, website builder, simple interface, 24/7 customer support, and inexpensive pricing should serve you well.

Daniel Ndukwu
Author: Daniel Ndukwu
Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.