"Nexcess hosting solution empowers small and medium businesses."
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0 Ease Of Use
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Pros
  • 24/7 support team that’s fast to respond
  • 99.99% uptime guarantee
  • Free site migration
  • One-click installation for multiple software tools
Cons
  • It’s more expensive than standard shared hosting
  • The interface can be difficult for beginners to master
Company Background

Nexcess was founded in 2000 by Chris Wells as a hosting provider for all types of businesses. Over the years, it has expanded its footprint by adding additional services but has stayed true to its core competency. Today, it offers robust managed hosting solutions that empower small and medium businesses.

Plans & Pricing

Nexcess has many pricing plans which cater to customers at different stages of development. Each one comes with the core features but different usage limits. The higher plans even have additional tools to take advantage of.

XS
$49/mo
14-day FREE trial
S
$99/mo
14-day FREE trial
M
$179/mo
14-day FREE trial
L
$299/mo
14-day FREE trial
XL
$549/mo
14-day FREE trial
XXL
$849/mo
14-day FREE trial

XS

The entry level plan is $49/m and provides support for 20 concurrent users, 50GB of disk space, 10 secondary domains, and 1TB of bandwidth.

S

The S plan is $99/m and builds on the XS plan. It supports 40 concurrent users, 75GB of disk space, 15 domains, and 2TB of bandwidth.

M

The M plan is $179/m and continues to enhance the features of the previous plans. It supports 60 concurrent users, provides 125GB of disk space, 20 secondary domains, and 3TB of bandwidth.

L

L comes in at $299/m. It supports 80 concurrent users, provides 400GB of disk space, 30 domains, and 5TB of bandwidth. Additionally, it introduces 20 VCPU, and 20GB of RAM.

XL

XL is $549/m. It supports 100 concurrent users, 600 GB of disk space, 40 secondary domains, 8TB of bandwidth, 26 VCPU, and 26GB RAM.

XXL

The highest tier costs $849/m. It supports 120 concurrent users, 800GB disk space, 50 secondary domains, 10TB of bandwidth, 32 VCPU, and 32GB of RAM.

Features & Functionality
General Features

Nexcess has a wide range of features designed to help you optimize websites whether they’re hosted on WordPress or Magento. This includes email, advanced user management, and daily backups to name a few.

CDN

The Nexcess Edge CDN increases the speed of your websites by serving content from a location closer to the user. It accomplishes this by taking advantage of nearly 22 distribution locations around the globe. The best part is that the CDN is already integrated into Nexcess products so a simple configuration or activation process is all that’s need to get started. 

Free migration

Moving from one hosting company to another can be daunting because of the migration process. Files get missing, things aren’t configured properly, etc. Nexcess provides a free migration service to its customers and even allows for 1-click installation of many popular software solutions.

Acceleration engine

This tool from Nexcess uses advanced asset caching to give your website an additional boost. It’s referred to as a MicroCache and adds an additional layer on top of your website or application for frequently used assets. The end result is a faster website.

Reliability

As a premium managed hosting provider, Nexcess has a higher standard when it comes to uptime and reliability. It boasts 99.99% uptime on average and even offers a guarantee to its customers. If it falls below the stipulated threshold for fifteen minutes then customers are compensated.

Control panel

Nexcess has a well-developed control panel that allows you to access important information related to your websites and account. It’s unique to the platform which is a departure from other hosts that use cPanel.

You’re able to create multiple environments, view access logs, set up SSL certificates, manage email, configure databases, and much more. For people that have used cPanel before, it may be difficult to grasp initially but once you get used to the interface, it’ll save you a lot of time.

Features
  • Website Builder
  • Shared Hosting
  • Cloud hosting
  • Reseller Hosting
  • Dedicated Hosting
  • VPS Hosting
  • WordPress Hosting
  • Linux Servers
  • Windows servers
  • Unmetered SSD storage
  • Unlimited Transfers
  • Email Access
  • Control Panel
  • Free SSL Certificate
  • Free Backups
  • 1-Click App Installs
  • Free Domain Registration
  • PCI Compliance
  • GIT
  • SSH Access
  • Site Statistics
  • Log Files
Advanced Features
Features
  • File Manager
  • Custom Cron Jobs
  • Raw Access Logs
  • Script Library
  • Customizable Error Pages
Email
Features
  • Autoresponder
  • Cron Jobs
  • Spam Filters
  • Unlimited Mailboxes
Access
Features
  • Hypertext Access
  • Unlimited FTP Accounts
  • Anonymous FTP
Marketing Tools
Features
  • Advertising credits
  • Mailing lists
  • Search engine Submission
Ease of Use

Nexcess is a managed hosting company and even though they try to take care of many things on your behalf, you still have a lot of control. This can add complexity depending on what you’re trying to do. For example, if you’re setting up a database. Conversely, there are one-click installations of popular software tools like WordPress. All things considered, it’s straightforward once you familiarize yourself with the interface but it has advanced capabilities that add complexity.

Customer Support

Nexcess prides itself on the quality of support it provides customers. First, there are multiple channels a customer can use to get assistance. This includes phone support, live chat, a knowledgebase, etc. The knowledgebase is decent and the support reps are quick to respond. Not only do they respond quickly, but they’re also knowledgeable about the platform and can help you solve most issues.

24/7 Help & Support
24/7 Help & Support
Round-the-clock support is available to all customers.
Phone Support
Phone Support
Available 24/7 and has offices in the U.S., Australia, and U.K.
Live Online Chat
Live Online Chat
Live chat is available Monday through Friday for all customers.
Email
Email
Email support is available 24/7 for all customers.
Video Tutorials
Video Tutorials
There are multiple video tutorials hosted on YouTube.
FAQ
FAQ
Available around the website depending on the product you want.
Final Word

Nexcess has over two decades of experience in the web hosting space and it shows in the level of service it offers. As a managed hosting platform, it’s more expensive than a shared hosting company but it provides a much stronger infrastructure. Many of the things you’d have to pay for as an add-on are included as part of the plan with Nexcess. Some of the features you can expect include free site migration, a built-in CDN, advanced caching through the acceleration engine, SSL certificates, domain registration, and much more. Of course, there are some things that need to be taken into consideration. Nexcess is more expensive than standard shared hosting so it can be out of reach to those who are on a tight budget. It also has a different interface than the standard cPanel which can result in a steeper learning curve for some people. Overall, those are minor issues compared to the value Nexcess provides.

Daniel Ndukwu
Author: Daniel Ndukwu
Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.