WP engine has been in operation for over a decade. During that time, it has amassed well over a million customers. This is due to multiple factors such as strong infrastructure, reliability, and ease of use. It doesn’t have a wide range of features because it’s designed to support WordPress websites but the features it has are useful for the people who use them. Things like caching, a CDN, detailed user permissions, the ability to group websites, etc. help websites make the most of their hosting. While WP Engine does have solid features, it’s much more expensive than shared hosting. The most inexpensive plan starts at $30/m. It also doesn’t do email hosting or domain registration. This is because it’s laser-focused on its core competency – hosting WordPress sites. If these aren’t deal-breakers then the 24/7 support, laser fast hosting, and multiple performance enhancements are worth the premium price tag.
The support staff at WP Engine are simply the best. Most of the time, I only have to wait 5 minutes or less to speak to a customer service agent, and the answer to my question is answered in 9/10 instances. It is rare that my ticket needs to be escalated, and all responses are received within an hour or two of me submitting it. Depending on the complexity of the issue, we can usually resolve it within several hours.
The simplicity of WP Engine's interface is one of its strongest features. With the WP Engine installation and management tools, we can import our WordPress websites rather quickly and also create new websites from scratch. The WP Engine system simplifies updating our WordPress core files compared to updating through package downloads. It is nice to be able to get updates about how our account is being used and secured through regular updates.
It is true that WP Engine's pricing is higher than many of the basic level plans.
Whenever you need help, their chat support is available at all times. A number of their technicians provide troubleshooting and identifying assistance. The hosting service is overall very good - stable, reliable, and secure.