"One HR platform. 70,000 satisfied clients. Millions of delighted employees. See why more midsized and large businesses choose ADP Workforce Now."
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Pros
  • Easy to use
  • Great level of customer support
  • Many powerful use cases
  • Long track record of being dependable
Cons
  • No transparent pricing
Company Background

ADP is a company that has been working in the business solutions space for more than 70 years. It has stood the test of time when it comes to providing HR solutions for its customers. ADP is constantly striving to improve its offering to make sure that it is up to standard for the modern business. It offers solutions for businesses of all sizes. This review will assess the merits of the ADP HR offering across all facets.

Plans & Pricing

ADP focuses on providing HR technology that will offer a solution to many of the tasks that can be time-consuming in a business. It also offers hands-on advice and support for a variety of HR functions. Most of this is done through the company’s Workforce Now software, which is a one-stop shop for all of your HR needs.

ADP does not provide transparent pricing for its offering, so you will need to get in touch with the company in order to get a quote for a specific plan. There is the option to try out the software through the demo mode. Here is a look at the main types of available plans for both smaller companies (1-49 workers) and large companies (50+ workers):

Features & Functionality
General Features

ADP offers a wide range of great features and functionalities with its HR offering. You are able to avail of numerous special features across all of the different needs that you might have. Here are a few of the standout features available:

All-In-One

With ADP Workforce Now, everything is kept in the same place and easily accessed. One database will be able to connect all aspects of your business. This allows you to create customized reports in a fast and efficient manner. You will also be able to benefit from AI and machine learning to leverage the data when you are making key decisions. Finally, this will allow you to benchmark your business against competitors in the space.

Tailored Experience

As there are so many different types of plans available, you are able to choose the option that is most aligned with your specific needs. After you have chosen a package, you will then be able to further customize the platform as needed. Therefore, you will only be faced with exactly what you need and no more.

Ideal Accessibility

As well as all of the data being available in one place, it is extremely easy for both HR professionals, management, and employees to access the ADP Workforce Now platform. This can be done through mobile devices, tables, or desktop computers. This allows people to carry out important functions without running into any accessibility issues.

Great Range of Support

ADP makes sure that its customers are well taken care of in every aspect. You are able to get in touch with in-house experts in order to help optimize your specific package for your needs. There is rapid response support that can help you with training or problem-solving. Client service specialists are able to provide you with useful advice on the best ways to set up, maintain, and optimize your HR processes.

Features
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
Attendance Tracking
Features
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Applicant Tracking
Features
  • Assessments
  • Background Screening
  • Candidate Tracking
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Resume Search
  • Self Service Portal
  • Workflow Management
Taxes
Features
  • Auto Tax Payment
  • Tax Calculation
  • Tax Filing
Training
Features
  • In-Person
  • Live Online
  • Webinars
  • Documentation
Pricing Model
Features
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
Deployment
Features
  • Android
  • Mac
  • Chromebook
  • Cloud, SaaS, Web-Based
  • Ipad
  • iPhone
  • Linux
  • On-Premise - Linux
  • On-Premise - Windows
  • Windows
Ease of Use

The ADP Workforce Now software is currently being used by more than 70,000 clients, showcasing its quality reputation and track record of delivering on its promises. The database is easily scalable, the HR technology is very easy to use for both HR professionals and employees alike. The reporting system is simple, yet powerful and you can tailor the experience to your specific needs.

There is also great compatibility with mobile devices through the app. This means that HR professionals or employees can quickly log into the Workforce Now platform when they are on the go, without running into any issues.

Customer Support

ADP makes sure that its clients’ needs are always taken care of. This is why it provides extensive support services for each of its clients, whether it is simple questions about a certain aspect of your plan or providing expert advice regarding your Business’ HR needs.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Final Word

If you are looking for a provider of HR software and services that has a wide range of different plans, then ADP could be the ideal solution for your needs. The ADP Workforce Now software is easily accessible, keeps everything in one place, and has tons of customization options. There is also powerful technology working behind the scenes to allow you to manage your data in any way that is necessary. Serving over 70,000 clients, ADP has a proven track record of delivering again and again in this market.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.