"Paychex serves the HR needs of small and medium-sized businesses"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Access to a team of experts
  • Wide range of HR solutions
  • All-in-one platform
  • Easily accessible & simple to use
Cons
  • Only custom pricing for two of the account types
Company Background

Paychex is a NASDAQ-listed company that focuses on providing a wide range of different human capital management solutions. This covers HR, insurance services, benefits, and payroll. It has more than 45 years of experience in the industry, catering to more than 680,000 clients in the United States and Europe. It claims to be the largest company serving the HR needs of small and medium-sized businesses. This review will focus on the HR aspect of Paychex’s offering.

Plans & Pricing

Paychex offers three main types of plans to its clients. Each will have their own range of features, so you can chop and choose depending on what the needs of your business might be. Here are the three main types of plans you will come across:

Paychex Go
$59 /mo
+ $4/employee/mo
Paychex Flex Select
Custom
Paychex Flex Enterprise
Custom

Paychex Go

This plan will cost you $59 per month, with a $4 monthly charge per employee. It is the most basic of the available plans and mainly covers basic payroll needs. This includes getting access to online payroll software, time and attendance tracking, new hire reporting, and payroll tax administration. You also have access to standard analytics and reporting and a wide range of relevant HR and business forms. This option is best suited for those smaller businesses that have very basic needs, mainly relating to payroll.

Paychex Flex Select

This package will have a pricing plan that is customized depending on your business needs. As well as offering most key payroll functions, it also gives you access to a depicted payroll specialist and a wide range of management services for your workforce, such as employment and income verification services. This is the middle type of plan that will be a flexible option for those looking for both payroll and basic HR needs.

Paychex Flex Enterprise

This is the premium type of plan for business owners, being best suited to those businesses with complex or a big base of employees. For pricing, you will need to get in touch with the Paychex support team for a quote. This plan will cover every single HR and payroll solution that Paychex offers. This includes highly customizable and detailed reports. You also will get access to employee screening essentials to quickly perform background checks, as well as avail of the Paychex Flex HR administration offering.

Features & Functionality
General Features

The Paychex HR offering has a wide range of features that make for an enhanced experience. This is why so many businesses across the US trust Paychex with their HR needs. Here are a few of the more notable features and functionalities to keep in mind:

Data-Driven Insights

The Paychex software can leverage your data to create some enhanced insights that can help in a variety of ways. This included making better-informed business decisions, identifying trends, comparing data to benchmarks in your industry, as well as building business cases. Everything is available in one place, allowing for great efficiency. Depending on your Paychex plan, you can get very customizable reports and analytics.

Great For Employees

Employees want to have the option to quickly and easily manage all of their HR needs. Whether this is setting up direct deposits for payroll, completing evaluations with managers, or e-signing important documents, everything is well taken care of. Employers will also be able to communicate with their employees in real-time through this offering. Employees will also be able to ask questions, make requests, and submit any possible incidents through the dashboard.

Maintaining Compliance

One of the big headaches for small and medium-sized businesses is making sure that they are always compliant. Rules and regulations often change on a frequent basis. Different states will often have different rules, so it can be hard to stay on top of everything in this regard. The team of compliance professionals at Paychex will be able to keep track of any changes that might have an impact on your business, allowing you to stay ahead.

Integrations & Add-Ons

Paychex also offers a wide range of services to help you with various aspects of your HR needs. The HR professionals will be on hand to walk you through the likes of developing a plan that makes sense for your needs, proactively getting in touch with new regulatory changes, and help you to develop the insights from the HR software into real changes.

In terms of integrations, there are not too many options in this regard with the base plan. However, with the two other packages, you will be able to integrate all sorts of popular HR, point-of-sale, productivity, third-party vendor, and accounting tools into your Paychex account.

Features
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
Attendance Tracking
Features
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Applicant Tracking
Features
  • Assessments
  • Background Screening
  • Candidate Tracking
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Resume Search
  • Self Service Portal
  • Workflow Management
Taxes
Features
  • Auto Tax Payment
  • Tax Calculation
  • Tax Filing
Training
Features
  • In-Person
  • Live Online
  • Webinars
  • Documentation
Pricing Model
Features
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
Deployment
Features
  • Android
  • Mac
  • Chromebook
  • Cloud, SaaS, Web-Based
  • Ipad
  • iPhone
  • Linux
  • On-Premise - Linux
  • On-Premise - Windows
  • Windows
Ease of Use

The Paychex HR offering is an all-in-one platform. This means that everything can be easily integrated and stored in one place. Employers and employees can easily access their respective dashboards and complete a wide range of relevant functions. The navigation system is flawless and the clean design adds to the entire experience. As well as being accessible on a desktop computer, there is also a Paychex app that you can download. This means that no matter where you might be, you are able to meet your HR needs. The platform can also be customized by an employer to make sure that only relevant functions are in effect, minimizing any potential confusion.

Customer Support

Paychex has a very good support team, being accessible around the clock. There are different support options available for those people who are managing the Paychex HR account for a business, as well as a separate support option for employees. You are able to get help with setting up your HR system, as well as getting advice on the best ways to establish your processes. There are more than 100 Paychex office locations in the United States, so you can visit one of these to get in-person help if needed. You are alternatively able to use the extensive help information resources, as well as contact the team by phone or email.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Final Word

Paychex offers three separate packages for business in the US and abroad. It has established itself as one of the biggest providers of HR services and software in the region. You can find a package that will be ideally suited to the needs of your business. The all-in-one software can be easily accessed, is simple to use, and offers every possible HR function that you need. Expert help is also always in hand to help you resolve any issues or answer any questions that you may have. Therefore, Paychex HR solutions can be a good fit for many types of businesses.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.