"Zenefits is an all-in-one HR soltuion for SMBs"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • All-in-one software
  • Cost-effective pricing plans
  • Built-in compliance
Cons
  • No 24/7 customer support
Company Background

Zenefits is a company that provides a comprehensive collection of solutions for the HR needs of a small or medium-sized business. Its main focus is the US market and it aims to level the playing field for smaller businesses. This is achieved through its intuitive and innovative HR software and services. The company has been in business since 2013 and it has served more than 11,000 businesses and non-profits over the years. This review will highlight all of the main aspects of the Zenefits HR software offering.

Plans & Pricing

Zenefits has three main plans available. Each will have its own set of features and the pricing plans will also differ. You can also get your hands on a two-week free demo. Here is a look at those plans that are available for you to choose from:

Essentials
$8/mo
Per employee
Paid annually
Growth
$14/mo
Per employee
Paid annually
Zen
$21/mo
Per employee
Paid annually

Essentials

This is the most basic plan that Zenefits currently offers. It provides a basic level of tools that allows you to manage your employees and to ensure that your business is fully compliant. This costs $8 per month per employee if paid annually and covers the Zenefits core HR offering, timing, scheduling, as well as providing access to many integrations and the Zenefits mobile app.

Growth

This is the most popular plan that Zenefits currently offers. It provides you with the tools needed in order to maximize the productivity of a workforce, as well as helping with the management of complex processes as part of a growing business. This plan will cost $14 per month per employee if paid annually and also covers both performance and compensation management.

Zen

The Zen plan at Zenefits is the most wide-ranging package available. It covers all of the core solutions that the company offers, including having a people hub, employee engagement surveys, and various well-being processes. This plan will cost $21 per month per employee if paid annually.

Features & Functionality
General Features

The Zenefits HR offering has a lot of different features and functions that attract people to the offering. These allow users to have an efficient and effective system, suiting the needs of their business. Here is a look at some of the core features on offer:

All-in-one

The Zenefits HR software allows you to bring all aspects of the HR process under one umbrella. The entire process from start to finish will be easily accessible. This goes for finding and hiring new employees, implementing onboarding, as well as regular monitoring and interacting with workers. With the vast range of integrations, there is seamless automation and congruency across the board with your HR department.

Built-In Compliance

One of the biggest headaches that can cause business owners is staying up to date with the latest compliance standards. Rules and regulations can change on a regular basis and it can be sometimes hard to keep track of these alterations. The Zenefits offering has built-in compliance. This means that your HR systems will be automatically changed in accordance with regulatory changes. You also have access to HR advisors if you need advice.

Advanced Features

Depending on what Zenefits plan you go for, there are a lot of different advanced features that will be available to you. These can help you see boosts in productivity and potentially bigger profits. The ability to automate your HR processes can save you a lot of time, energy, and money. Utilizing advanced features means that you can focus on whatever aspect of the HR process that you need to improve in a clear and focused manner.

Integrations & Add-Ons

if paid annually offers a wide range of integrations and add-ons to its client base. You can get a full year of free payroll when you buy the Zen or Growth package if paid annually. You can also get access to advisory services from the team of payroll and HR experts if paid annually for $8 per month per employee. There is also the ability to use your own benefits broker to manage all benefits, which will cost $5 monthly per employee.

In terms of integrations, Zenefits has a long list of different options. This covers everything from productivity apps, time tracking, applicant tracking systems, accounting employee engagement, and performance management integrations. Some of the most popular integrations include Salesforce, Slack, Hive, and Zapier.

Features
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
Attendance Tracking
Features
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Applicant Tracking
Features
  • Assessments
  • Background Screening
  • Candidate Tracking
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Resume Search
  • Self Service Portal
  • Workflow Management
Taxes
Features
  • Auto Tax Payment
  • Tax Calculation
  • Tax Filing
Training
Features
  • In-Person
  • Live Online
  • Webinars
  • Documentation
Pricing Model
Features
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
Deployment
Features
  • Android
  • Mac
  • Chromebook
  • Cloud, SaaS, Web-Based
  • Ipad
  • iPhone
  • Linux
  • On-Premise - Linux
  • On-Premise - Windows
  • Windows
Ease of Use

Zenefits has an all-in-one software offering for its HR clients. This covers all aspects of the HR experience, so you will not have to worry about navigating between different types of software. The integrations are also seamless. All of the pricing plans allow you to access the Zenefits app, which can be used on all major mobile phone operating systems. As soon as you see the dashboard of the Zenefits software, you will see that it is intuitive to use and all forms of clutter are eliminated.

Customer Support

Zenefits has a number of different teams you can contact in order to address any questions or concerns that you might have. The sales team will be able to advise you on what plan will be the optimal fit for your business. The general support team will be on hand for customers who want to ask a question about some aspect of their HR software. It also has a press and partners department for relevant requests.

Zenefits also has an office in North Carolina, Arizona, and California. If you want to reach the support team, there is a live chat function available on the website. This is in addition to email and phone support. The knowledge center is filled with useful articles that can help answer a lot of common questions. Generally, the customer care team will be reachable between 7am and 4pm PST.

Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Final Word

Zenefits is an offering that has a focus predominantly on HR. This is different from many competitors that try to stretch themselves across a large range of different business solutions. There are only a handful of account options, which simplifies the process. You still have a few add-ons that can prove to be useful. The all-in-one software is very simple to use, not requiring much training at all to get up and running. All in all, Zenefits is a good choice for a lot of small and medium-sized businesses that are looking for a low-cost, simple, but effective solution for their HR needs.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.