IT Service Management

Last updated: June 2022

Compare different IT Service Management software solutions, explore our in-depth reviews & informative articles, and choose the right solution for you.

Price
  • Free: $0
  • Unlimited: $5/mo
  • Business: $12/mo
  • Business plus: $19/mo
  • Enterprise: Quote-Based
Price
  • Free Trial: $0
  • Standard : $14/mo /agent
  • Professional: $23/mo /agent
  • Enterprise: $40/mo /agent
Price
  • Pro: $79/tech
  • Growth: $199/tech
  • Power: $149/tech
Pros
  • Excellent technical support
  • Great value for money
  • All documents stored in one location for real-time collaboration
Pros
  • Good value for money, scalability and integrations.
  • Great automation, workflows & rules.
  • Highly efficient customisation options.
  • One of the best in the industry.
Pros
  • Ability to set up scripts and automate all tasks
  • Clean, crisp and easy-to-use web interface
  • They only charge per technician
Cons
  • Error when trying to make a new list and could not find any help online
  • Few of the features are overwhelming, and the UI is a bit disorganized
  • Time tracking features only available on a paid plan
Cons
  • Sometimes the interface is a little slow.
  • Most popular and useful features are not included on the free plan.
  • Zoho desk does not integrate well with WordPress.
  • The user interface can be a bit confusing if you are an entry level user.
Cons
  • Lack of support for Mac and Linux clients
  • Support not as responsive as expected
  • Atera excludes patches
Screenshots
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General Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
General Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
General Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Reporting
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Reporting
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Reporting
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Help & Support
24/7 Help & Support
Live Online Chat
Video Tutorials
FAQ
Blog
Help & Support
24/7 Help & Support
Phone Support
Live Online Chat
Video Tutorials
FAQ
Blog
Help & Support
24/7 Help & Support
Phone Support
Live Online Chat
Video Tutorials
FAQ
Blog