Price
- Free: $0
- Unlimited: $5 /mo
- Business: $12 /mo
- Business plus: $19 /mo
- Enterprise: Custom
Price
- Free Trial: $0 , up to 3 agents
- Standard : $14 /mo /agent , FREE trial
- Professional: $23 /mo /agent
- Enterprise: $40 /mo /agent
Price
- Pro: $79 /mo /tech
- Growth: $199 /mo /tech
- Power: $149 /mo /tech
Pros
- Excellent technical support
- Great value for money
- All documents stored in one location for real-time collaboration
Pros
- Good value for money, scalability and integrations.
- Great automation, workflows & rules.
- Highly efficient customisation options.
- One of the best in the industry.
Pros
- Ability to set up scripts and automate all tasks
- Clean, crisp and easy-to-use web interface
- They only charge per technician
Cons
- Error when trying to make a new list and could not find any help online
- Few of the features are overwhelming, and the UI is a bit disorganized
- Time tracking features only available on a paid plan
Cons
- Sometimes the interface is a little slow.
- Most popular and useful features are not included on the free plan.
- Zoho desk does not integrate well with WordPress.
- The user interface can be a bit confusing if you are an entry level user.
Cons
- Lack of support for Mac and Linux clients
- Support not as responsive as expected
- Atera excludes patches
General Features
- Asset Discovery and Management
- Configuration Management
- Incident and Problem Management
- Self-Service Support Desk
- Knowledge Management
- Request Management
- Metrics & Analytics
- BI & Reporting
- Multi-Cloud Support
- Automated Workflows
- DevOps Integration
- Dashboards and Reports
- Multi-Lingual
- Native Mobile App
- Single System of Record
- Virtual Agent
General Features
- Asset Discovery and Management
- Configuration Management
- Incident and Problem Management
- Self-Service Support Desk
- Knowledge Management
- Request Management
- Metrics & Analytics
- BI & Reporting
- Multi-Cloud Support
- Automated Workflows
- DevOps Integration
- Dashboards and Reports
- Multi-Lingual
- Native Mobile App
- Single System of Record
- Virtual Agent
General Features
- Asset Discovery and Management
- Configuration Management
- Incident and Problem Management
- Self-Service Support Desk
- Knowledge Management
- Request Management
- Metrics & Analytics
- BI & Reporting
- Multi-Cloud Support
- Automated Workflows
- DevOps Integration
- Dashboards and Reports
- Multi-Lingual
- Native Mobile App
- Single System of Record
- Virtual Agent
Incident Management
- Major Incident Management
- Single-Pane Agent View
- AI-Powered Insight
- Omni-Channel Notifications
- Visual Task Boards
- Guided Setup
Incident Management
- Major Incident Management
- Single-Pane Agent View
- AI-Powered Insight
- Omni-Channel Notifications
- Visual Task Boards
- Guided Setup
Incident Management
- Major Incident Management
- Single-Pane Agent View
- AI-Powered Insight
- Omni-Channel Notifications
- Visual Task Boards
- Guided Setup
Problem Management
- Contextual Knowledge
- Automated Notifications
- Remediation Plans
- Real-Time Analytics
Problem Management
- Contextual Knowledge
- Automated Notifications
- Remediation Plans
- Real-Time Analytics
Problem Management
- Contextual Knowledge
- Automated Notifications
- Remediation Plans
- Real-Time Analytics
Change Management
- Multimodal Change
- Change Success Score
- Change Approval Policies
- Risk Intelligence
- Built-In Risk Assessment and Calculation
Change Management
- Multimodal Change
- Change Success Score
- Change Approval Policies
- Risk Intelligence
- Built-In Risk Assessment and Calculation
Change Management
- Multimodal Change
- Change Success Score
- Change Approval Policies
- Risk Intelligence
- Built-In Risk Assessment and Calculation
Request Management
- Chatbot-Embedded Portals
- Service Catalog Builder
- Embedded Experiences
- Graphical Workflow
- Two-Way Notifications
- Quick & Easy Approvals
Request Management
- Chatbot-Embedded Portals
- Service Catalog Builder
- Embedded Experiences
- Graphical Workflow
- Two-Way Notifications
- Quick & Easy Approvals
Request Management
- Chatbot-Embedded Portals
- Service Catalog Builder
- Embedded Experiences
- Graphical Workflow
- Two-Way Notifications
- Quick & Easy Approvals
Reporting
- Report Designer
- Report Administration
- Natural Language Query
- Dashboards
Reporting
- Report Designer
- Report Administration
- Natural Language Query
- Dashboards
Reporting
- Report Designer
- Report Administration
- Natural Language Query
- Dashboards
Help & Support
Help & Support
Help & Support