IT Service Management

Last updated: June 2022

Compare different IT Service Management software solutions, explore our in-depth reviews & informative articles, and choose the right solution for you.

Price
  • Starter: $19/agent
  • Growth: $49/agent
  • Pro: $89/agent
Price
  • Help Desk: $3600/year
  • ITSM: $7500/year
  • ITSM+: $11,500 /year
Price
  • Support Team: $19/mo
  • Support Professional: $49/mo
  • Support Enterprise: $99/mo
  • Suite Team: $49/mo
  • Suite Growth : $79/mo
  • Suite Professional: $99/mo
  • Suite Enterprise: $150/mo
Pros
  • Ease of automation and workflow creations
  • Easy to set up and maintain
  • Optional PPM features for small-scaled projects
Pros
  • Highly customizable to fit a company's needs
  • Great asset visualization and network detection
  • Ease of integration to other services such as Slack and MS Teams
  • Option for either cloud or on-premise deployment
Pros
  • Super easy to install and use
  • Remote automation features
  • Conversational ticketing
  • Advanced security features
Cons
  • Support is a little slow to resolve issues & there is a language barrier
  • Out-of-the-box integrations are limited
  • Unable to add form fields across multiple forms or submission types
  • MFA management of users restricted to manage by the owner
Cons
  • It can be difficult to create customized reports
  • Learning curve for admins to configure templates
  • Feature requests can be expensive
Cons
  • Limited customization options
  • Limited reporting
Screenshots
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General Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
General Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
General Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Reporting
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Reporting
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Reporting
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Help & Support
24/7 Help & Support
Phone Support
Live Online Chat
Video Tutorials
FAQ
Blog
Help & Support
24/7 Help & Support
Phone Support
Live Online Chat
Video Tutorials
FAQ
Blog
Help & Support
24/7 Help & Support
Phone Support
Video Tutorials
FAQ