Most Recommended
Price
- Starter: $19 /mo /agent
- Growth: $49 /mo /agent
- Pro: $89 /mo /agent
Price
- Help Desk: $3600 /year , 30-day FREE trial
- ITSM: $7500 /year , 30-day FREE trial
- ITSM+: $11,500 /year , 30-day FREE trial
Price
- Support Team: $19 /mo /user
- Support Professional: $49 /mo /user
- Support Enterprise: $99 /mo /user
- Suite Team: $49 /mo /agent
- Suite Growth : $79 /mo /agent
- Suite Professional: $99 /mo /agent
- Suite Enterprise: $150 /mo /agent
Pros
- Ease of automation and workflow creations
- Easy to set up and maintain
- Optional PPM features for small-scaled projects
Pros
- Highly customizable to fit a company's needs
- Great asset visualization and network detection
- Ease of integration to other services such as Slack and MS Teams
- Option for either cloud or on-premise deployment
Pros
- Super easy to install and use
- Remote automation features
- Conversational ticketing
- Advanced security features
Cons
- Support is a little slow to resolve issues & there is a language barrier
- Out-of-the-box integrations are limited
- Unable to add form fields across multiple forms or submission types
- MFA management of users restricted to manage by the owner
Cons
- It can be difficult to create customized reports
- Learning curve for admins to configure templates
- Feature requests can be expensive
Cons
- Limited customization options
- Limited reporting
General Features
- Asset Discovery and Management
- Configuration Management
- Incident and Problem Management
- Self-Service Support Desk
- Knowledge Management
- Request Management
- Metrics & Analytics
- BI & Reporting
- Multi-Cloud Support
- Automated Workflows
- DevOps Integration
- Dashboards and Reports
- Multi-Lingual
- Native Mobile App
- Single System of Record
- Virtual Agent
General Features
- Asset Discovery and Management
- Configuration Management
- Incident and Problem Management
- Self-Service Support Desk
- Knowledge Management
- Request Management
- Metrics & Analytics
- BI & Reporting
- Multi-Cloud Support
- Automated Workflows
- DevOps Integration
- Dashboards and Reports
- Multi-Lingual
- Native Mobile App
- Single System of Record
- Virtual Agent
General Features
- Asset Discovery and Management
- Configuration Management
- Incident and Problem Management
- Self-Service Support Desk
- Knowledge Management
- Request Management
- Metrics & Analytics
- BI & Reporting
- Multi-Cloud Support
- Automated Workflows
- DevOps Integration
- Dashboards and Reports
- Multi-Lingual
- Native Mobile App
- Single System of Record
- Virtual Agent
Incident Management
- Major Incident Management
- Single-Pane Agent View
- AI-Powered Insight
- Omni-Channel Notifications
- Visual Task Boards
- Guided Setup
Incident Management
- Major Incident Management
- Single-Pane Agent View
- AI-Powered Insight
- Omni-Channel Notifications
- Visual Task Boards
- Guided Setup
Incident Management
- Major Incident Management
- Single-Pane Agent View
- AI-Powered Insight
- Omni-Channel Notifications
- Visual Task Boards
- Guided Setup
Problem Management
- Contextual Knowledge
- Automated Notifications
- Remediation Plans
- Real-Time Analytics
Problem Management
- Contextual Knowledge
- Automated Notifications
- Remediation Plans
- Real-Time Analytics
Problem Management
- Contextual Knowledge
- Automated Notifications
- Remediation Plans
- Real-Time Analytics
Change Management
- Multimodal Change
- Change Success Score
- Change Approval Policies
- Risk Intelligence
- Built-In Risk Assessment and Calculation
Change Management
- Multimodal Change
- Change Success Score
- Change Approval Policies
- Risk Intelligence
- Built-In Risk Assessment and Calculation
Change Management
- Multimodal Change
- Change Success Score
- Change Approval Policies
- Risk Intelligence
- Built-In Risk Assessment and Calculation
Request Management
- Chatbot-Embedded Portals
- Service Catalog Builder
- Embedded Experiences
- Graphical Workflow
- Two-Way Notifications
- Quick & Easy Approvals
Request Management
- Chatbot-Embedded Portals
- Service Catalog Builder
- Embedded Experiences
- Graphical Workflow
- Two-Way Notifications
- Quick & Easy Approvals
Request Management
- Chatbot-Embedded Portals
- Service Catalog Builder
- Embedded Experiences
- Graphical Workflow
- Two-Way Notifications
- Quick & Easy Approvals
Reporting
- Report Designer
- Report Administration
- Natural Language Query
- Dashboards
Reporting
- Report Designer
- Report Administration
- Natural Language Query
- Dashboards
Reporting
- Report Designer
- Report Administration
- Natural Language Query
- Dashboards
Help & Support
Help & Support
Help & Support