About
Company: Freshservice
Freshservice is a multiproduct, scalable software solution that provides complete business support.
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Starting from: $19/agent
Freshservice
Overall Rating 
4.5 /5.0
How do we work out the overall scoring and star rating? This is a combination of the in-depth
analysis rating and the user reviews. But it's more than just an average of all the reviews.
We take into account many factors, like the age and number of user reviews.
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In-Depth Analysis Summary
Price
Ease Of Use
Features
Help And Support
Pros
- Ease of automation and workflow creations
- Easy to set up and maintain
- Optional PPM features for small-scaled projects
Cons
- Support is a little slow to resolve issues & there is a language barrier
- Out-of-the-box integrations are limited
- Unable to add form fields across multiple forms or submission types
- MFA management of users restricted to manage by the owner
Continue to in-depth analysis
Freshservice is an easy-to-implement and intuitive solution for any modern IT team. The web user interface and native mobile applications make it incredibly user-friendly. I've found the post-go-live support beneficial, instant chat response and call escalation make CSI simple to implement. Freshservice has excellent features and allows us to manage our product and service catalog more efficiently, and the ticket issuance and response flow is very easy to follow. The platform is intuitive, easy to use, and has an excellent support service
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