About
Company: ManageEngine
ManageEngine is an ITSM software which helps you manage your IT operations. ManageEngine flexible
Starting from: $10/mo
In-Depth Analysis Summary
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0 Ease Of Use
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Pros
  • Ticket logging for end users, so they're able to see the progress on their help requests.
  • Built-in approval system for tickets which lets you move tickets along quickly.
  • Very robust feature set, and quick support.
  • Extremely easy to use, and very intuitive user interface, plus flexibilty of customisation.
Cons
  • Support operates in India Standard Time.
  • Design can be a bit ugly; windows not sizing correctly, incorrect English, HTML breaking preview windows etc.
  • The mobile app is rather confusing; not intuitive.
  • The interface sometimes hangs when trying to add time.
Continue to in-depth analysis

ServiceDesk Plus is an excellent product for logging, tracking and monitoring the service desk requests. The ability to track and manage the request workflow is extremely beneficial. It makes the requirements, bugs, and concerns raised for a specific project visible. A request can be assigned to a group of developers or individual developers who will work on it. The timelines can also be defined in terms of the project's requirements. It has a lot of built-in templates that you can customize to fit your organizational needs. All of the features I was looking for in a service desk software, such as managing software deployment, desktop/server management, and add-ons for change, problem, and incident management, were available, plus a great support!

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