About
Company: SysAid
SysAid is a globally-adopted IT helpdesk and IT Service Management (ITSM) solution. The software is
Starting from: $3600/year
In-Depth Analysis Summary
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Pros
  • Highly customizable to fit a company's needs
  • Great asset visualization and network detection
  • Ease of integration to other services such as Slack and MS Teams
  • Option for either cloud or on-premise deployment
Cons
  • It can be difficult to create customized reports
  • Learning curve for admins to configure templates
  • Feature requests can be expensive
Continue to in-depth analysis

SysAid is one of the top ITSM solutions in the market, and the product stands out due to its impressive automation and integration. The solution provides IT and enterprise service management capabilities that can instantly boost service delivery and greatly enhance the end-user experience, ultimately driving value across the organization. SysAid can be deployed across all industries and business sizes, from SMBs to Fortune 500 corporations.

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