Company: TOPdesk
TOPdesk is a cloud-based software that enables businesses to provide better customer service. With
Starting from: $66/mo
In-Depth Analysis Summary
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  • Offers Ticket creation and tracking
  • Tickets can be related to a Kanban board
  • Very well organized for incident and change management
  • Versatility in setup
  • No free version available
  • Poor integration with other tools like Power BI, and report manager
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The software is simple to use and modular, so you can add Service Management processes as and when you need them, which is especially useful when introducing new ways of working into your company. If you only need Incident and Problem Management and don't need Asset Management, Configuration Management, Change Management, or anything else, you can just use and pay for what you need now and build your software solution later as your Service Management processes mature. The software also allows users to log requests and incidents through a self-service portal, which is useful if you want to capture all requests without having to provide continuous 24-hour support. A Knowledge Base is also available to assist the user community in self-helping on common issues and questions. The software was developed by a company that thrives on customer service and understands their needs. The software is backed up by consultants who not only know their own business but also take the time to get to know yours, to the point where they feel like they're a part of it. When new features are being Beta tested (TOPdesk Labs), they are available in a stand-alone mode before being released to their customers - they do not simply merge new features into their mainstream products. TOPdesk is a high-quality solution, backed by high-quality people, and available at a low cost.

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