How do we work out the overall scoring and star rating? This is a combination of the in-depth
analysis rating and the user reviews. But it's more than just an average of all the reviews.
We take into account many factors, like the age and number of user reviews.
The ability to create complex message templates with auto-filled information is a significant time-saver.
User-friendly and easy to manage tasks.
Zendesk offers a variety of Customer Support solutions, and integrates well with different platforms including WordPress & Jira.
Sometimes external users have access to internal comments
The dashboard is not very user-friendly
Continue to in-depth analysis
Overall I’m extremely satisfied with Zendesk. It has a lot of great features that help us provide a great customer support service which is important for a successful business.
The UI is intuitive, the software is futuristic, and packs plenty of perks and features. Customer support would score a 3 out of 5, and you'll get a good value for your money, as this is one of the best ITSM software available in the market.