Company: Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer they help
Starting from: $49/agent
In-Depth Analysis Summary
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  • The ability to create complex message templates with auto-filled information is a significant time-saver.
  • User-friendly and easy to manage tasks.
  • Zendesk offers a variety of Customer Support solutions, and integrates well with different platforms including WordPress & Jira.
  • Sometimes external users have access to internal comments
  • The dashboard is not very user-friendly
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Overall I’m extremely satisfied with Zendesk. It has a lot of great features that help us provide a great customer support service which is important for a successful business. The UI is intuitive, the software is futuristic, and packs plenty of perks and features. Customer support would score a 3 out of 5, and you'll get a good value for your money, as this is one of the best ITSM software available in the market.

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