About
Company: Zoho Desk
Zoho Desk is context-aware customer service software that helps you put your customers at the heart
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Starting from: $0
Zoho Desk
Overall Rating 
4.9 /5.0
How do we work out the overall scoring and star rating? This is a combination of the in-depth
analysis rating and the user reviews. But it's more than just an average of all the reviews.
We take into account many factors, like the age and number of user reviews.
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In-Depth Analysis Summary
Price
Ease Of Use
Features
Help And Support
Pros
- Good value for money, scalability and integrations.
- Great automation, workflows & rules.
- Highly efficient customisation options.
- One of the best in the industry.
Cons
- Sometimes the interface is a little slow.
- Most popular and useful features are not included on the free plan.
- Zoho desk does not integrate well with WordPress.
- The user interface can be a bit confusing if you are an entry level user.
Continue to in-depth analysis
ZohoDesk offers a good value for money, scalability and integrations. It's a good solution that encapsulates not only the so-called normal ticketing system, but it will allow also you to have a chat platform. It also offers, as a big plus, a solution for telephony included in the "professional" package. One of the elements that made their offer much more convenient is the "light agent" seat count. For a very reasonable price, the solution perfectly meets the primary needs of a service desk, Even though it takes time, once properly configured, the solution can meet all types of service desk needs (filters, reports, analytics, SLA management, automation, etc.)
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