About
Company: Zoho Desk
Zoho Desk is context-aware customer service software that helps you put your customers at the heart
Starting from: $0
In-Depth Analysis Summary
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Pros
  • Good value for money, scalability and integrations.
  • Great automation, workflows & rules.
  • Highly efficient customisation options.
  • One of the best in the industry.
Cons
  • Sometimes the interface is a little slow.
  • Most popular and useful features are not included on the free plan.
  • Zoho desk does not integrate well with WordPress.
  • The user interface can be a bit confusing if you are an entry level user.
Continue to in-depth analysis

ZohoDesk offers a good value for money, scalability and integrations. It's a good solution that encapsulates not only the so-called normal ticketing system, but it will allow also you to have a chat platform. It also offers, as a big plus, a solution for telephony included in the "professional" package. One of the elements that made their offer much more convenient is the "light agent" seat count. For a very reasonable price, the solution perfectly meets the primary needs of a service desk, Even though it takes time, once properly configured, the solution can meet all types of service desk needs (filters, reports, analytics, SLA management, automation, etc.)

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