"Trusted by more than 14,000 local businesses "
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0 Ease Of Use
0 Features
0 Help And Support
Pros
  • No hidden charges and only flat fees.
  • Competitive pricing offering great value for money
  • Friendly and reliable customer support
  • User-friendly and easy-to-navigate interface
Cons
  • Only offers a limited range of integrations
  • No option for online businesses
Company Background

Founded by Victor Ho and Matt Doka in 2011, the Fivestars underwent unparalleled growth, and soon evolved into a leading platform trusted by over 10,000 local businesses. It now provides essential tool for client acquisition, payment processing, and database creation, typically used by small-sized, brick-and-motor businesses. The solutions enable local businesses to create robust incentives that improve customer visits and boost their spending by about 10% every time they visit. Fivestars attractively combines marketing and competitive rates with excellent payment solutions as well as customer support to make it one of the most outstanding payment service providers.

Plans & Pricing

Fivestars does not offer any standard plans or packages. Instead, the plans are customized based on the business type, size, location and requirements. The terminal price, which also includes the marketing features, starts at $20 per monthFivestars has a program that allows the merchant to pass 100% of the transaction cost to the customer and there are no hidden or variable charges. Fivestars does not offer any free trial or freemium service for now.

Terminal
$20/mo+0%+0c
Monthly plan
Features & Functionality
General Features

Fivestars is, by inception, a marketing platform tied to merchant services. Therefore, apart from the standard merchant service features, you also get an opportunity to enjoy the unparalleled marketing features of Fivestars. With Fivestars, every swipe, dip or tap not only gives you cash but also gives you a chance to create more repeat customers.

You can access Fivestars from the merchant service portal on Fivestars’ website. The platform can also be accessed via mobile phones on both Android and iOS. A key limitation, however, is that Fivestars only supports brick-and-mortar businesses, and is not yet available for online sellers.

Next-Day Deposits

Unlike some of the competitors that offer delayed deposits, Fivestars offer next-day deposits. This is an incredibly important feature because even the slightest delay in cash inflows can increase your overdraft or interest cost over a longer period. In addition, Fivestars supports all major credit cards and mobile wallets.

Excellent Customer Support

A quick comparison of different merchant service providers reveals that the majority of them do not offer live chat support. This is exactly where Fivestars stands out. You can not just call its staff, but can also avail of live chat support, seven days a week. The support is not only available during office hours, but extended from 6:00 am to 11:00 pm.

EMV and PCI-Compliant

We completely understand that your and your customer’s security is of paramount importance. This is exactly where Fivestars outperforms your local payment partners. The services offered by Fivestars are based on EMV technology and are PCI compliant.

Build Customer Database

While this is not a typical feature to include under merchant services, we believe it is critically important for all businesses. When you are availing of the payment processing services of Fivestars, you are also building a database of customers. This means you can use Fivestars’ solutions for acquiring, notifying and educating your customers. You can, in fact, use it to transform your customer relationship experience.

Features
  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics
  • Mobile Credit card processing
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Mobile Card Reader
Hardware & Software

The software is compatible with all major operating systems, including Windows and Mac. Once the software is installed, you can access it using Fivestars’ website. In addition, the business has also developed a mobile app, which means you can access it on both Android and iOS.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options Automations
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Sales Channels
Features
  • Instore Sales
  • Online Sales
  • Mobile Sales
Ease of Use

Fivestars incorporates a few simple steps to interact with customers with the help of the loyalty program. When signing up, you’ll only need to use your phone number or that of the client you’re registering into the system. If it’s impossible to gather the additional information from your client at a go, the system allows you to acquire that information some other time through text or email campaigns. You can also find your way through the program by reading the ready articles covering various processes and answering frequently asked questions.

Customer Support

For 17 hours a day and seven days a week, you can always access the Fivestars customer support team via email support and live chat. With Fivestars’ online chat support, powered by Intercom.

Additional support includes:

Articles

There are detailed lists of helpful articles on the Fivestars support website.

Blog

Fivestars also publishes updates and informative blogs.

Phone Support
Phone Support
You can contact Fivestars any day of the week from 6 am-11 pm
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
You can reach Fivestars via email
Final Word

Overall, Fivestars offers excellent payment processing features that work perfectly for small to mid-sized businesses. You can easily manage your customers when you build their database into the platform. With thousands of small businesses relying on Fivestars, and its highly secure payment features, you can only count it as one of the most reliable merchant service providers.

Murad Jaffery
Author: Murad Jaffery
Murad Jaffery is a chartered accountant specializing in the field of accounting and finance. He has been writing on these areas for nearly a decade, and is also an accounting tutor. He holds master’s degrees in accountancy and English literature. Murad enjoys traveling and reading.