About
Company: Flagship
Flagship Merchant Services is a Charlestown, MA-based merchant services firm offering contracts no
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Flagship
Overall Rating 
3.8 /5.0
How do we work out the overall scoring and star rating? This is a combination of the in-depth
analysis rating and the user reviews. But it's more than just an average of all the reviews.
We take into account many factors, like the age and number of user reviews.
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In-Depth Analysis Summary
Price
Ease Of Use
Features
Help And Support
Pros
- No application, setup, or early termination fees
- Phone support available 24/7
- Several options for hardware
Cons
- Various fees
- Several online complaints
Continue to in-depth analysis
Flagship seems like a reasonable choice of merchant services provider for high-volume businesses. It offers custom, month-to-month pricing, a bunch of hardware choices, and nifty, business-boosting features loyalty and gift card program creation. Still, Flagship seems to have a lot of online complaints. Do note that every processor gets complaints online, though. Closely consider your needs and review the fine print before working with Flagship — but remember, you can always cancel your month-to-month contract if need be.
Overall Reviews
User Reviews
F
Frank B
Retail Owner
Retail,
02-10 employees
Used for: 6-12 months
12 Apr - 2021
Secure payment processing!
This software made our payments safer. It was easy to use too! I am very impressed. I highly recommend this software to other small business owners.
Pros
secure & safe
Cons
lots of additional fees
R
Robyn W
Entertainment,
51-200 employees
Used for: 1-2 years
13 Apr - 2021
Flagship is easy and we love it!
This system is very simple to use, and I find it very manageable to deal with on a day-to-day basis.
S
Sheldon L
11-50 employees
Used for: 6-12 months
13 Apr - 2021
Great & reliable
The overall experience was great. Our staff enjoyed working with Flagship much more than past services.
Cons
Customer Service is lacking in my opinion