"Empower Your Business with Clear & Simple Pricing"
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  • No early cancellation fees
  • Free equipment and processing hardware
  • Dedicated customer support
  • Easy and effortless set up and implementation
  • Limited public information about pricing
  • No free trial
Company Background

ProMerchant is a Boston, Massachusetts-based company that provides merchant services to retail and online store owners. It was founded in 2018 by a group of merchant service experts from a host of prominent merchant companies. ProMerchant provides services for retail, restaurants, and e-commerce owners.

Running on two basic pricing structures: Interchange Plus Plan and Flat Rate Plan, this software is ideal for small, large, and medium-sized businesses intending to upgrade their merchant and payment processing systems. This tool also ensures that users enjoy a transparent pricing system, free equipment, hardware provision and set up, and a dedicated ProMerchant Account Direction for simplified use of the service.

Plans & Pricing

Unlike most merchant service providers, there are no tiered plans and pricing systems on ProMerchant. The merchant service provider only offers two different pricing models for their services, and both plans are run on a monthly subscription. The first model is the Interchange Plus Plan, while the second is the Flat Rate Plan.

Custom Pricing
Monthly Plans
Flat Rate
Custom Pricing
Monthly Plans

Interchange Plus

The Interchange Plus Plan charges users a fixed percentage in addition to the interchange rates of credit card processing companies. While this markup isn’t stated on ProMerchant’s website, it typically will not exceed 0.35%. And given that this direct pricing structure is fixed, ProMerchant guarantees that it will not be easily changed – even to their detriment. Consequently, this plan guarantees users of stable operating costs and accurate profit and expenses forecasts. This plan also saves businesses the confusion of multiple rates for different cards. While some merchant services charge separately for credit and debit cards, the Interchange Plus Plan allows ProMerchant to charge users a fixed rate for all card types. Upon requesting a quote on this plan, ProMerchant experts will help you rightly determine the structure that best fits your business.

Flat Rate

ProMerchant’s Flat Rate Pricing Plan is ideal for large businesses or merchants who transact monthly credit card sales of more than $15,000. The structure of this plan is typically a monthly flat rate for all merchant transactions and will be based on the volume of transactions you carry out. If your average monthly charge and sales amount are pretty bulky, you may find this plan profitable as you won’t have to deal with the fluctuations associated with interchange rates. Another impressive feature ProMerchant included in this plan is that users can qualify for augmentation of their existing plan to enjoy processing fees reduction down to 0%. This plan also runs on a monthly subscription basis and is suitable for both online and retail businesses. Also, similar to the Interchange Plus Plans, users of this plan also get access to dedicated ProMerchant experts for technical help.

Features & Functionality
General Features

Merchant Account Management

ProMerchant is ideal for online store owners looking for ways to make their online sales more efficient. Their Merchant account management system provides eCommerce stores with an API code and an HTML script for their online payment page via Authrize.Net.

Users can also streamline online transactions using specific filters. These filters are effective in detecting fraudulent transactions by restricting transaction thresholds according to time and location.

Point-of-Sale Services

ProMerchant retail users also have access to credit card machines such as the Verifone VX520 and the PAX A920 touchscreen terminal. With these terminals, you can accept and process credit card transactions in your retail store.

Payment Gateway

If you run an online store, ProMerchant offers an efficient gateway to complete your sales. It uses the Authorize.Net gateway, which provides a wide range of flexible payment processing options for users. This gateway features an integrated shopping cart, an automated fraud prevention system, a customer database, and tools for setting up recurring billing systems.

Mobile Payments

ProMerchant also boasts an efficient mobile payment solution that allows merchants to accept and process mobile payments wherever they are. This service uses a dedicated EMV Chip, and an NFC enabled Bluetooth credit card reader, and a mobile application called PayAnywhere, with which users can conveniently complete mobile transactions. With this system, merchants can capture customers’ electronic signatures for receipts, send receipts by email, and run tax and compliance operations.

Phone/Mail Order Processing

If you’d rather have your customers place and complete their orders via email or a telephone call, ProMerchant makes that easy by offering you a free Virtual Terminal. From this terminal, you can process payments from credit cards through your desktop or mobile devices. You can also generate reports, print and archive receipts, set up returns and voids, and activate recurring billing options. And you’re never charged separately for using this mail or phone ordering system.

ProMerchant platform integrates effortlessly with prominent POS software like Clover, Harbortouch, and Vend. It also integrates with accounting solutions like QuickBooks Online. Consequently, you can have your accounting system in the same place as your online store and payment details.

Integrations and Add-Ons

This product works with Verifone, Authorize, NMI, and a host of other payment gateways for a streamlined eCommerce store operation. This integration ensures that business owners have a unified view of their entire process during bank reconciliations, audits, and report generation.

With ProMerchant, your business can accept payments from the following cards:

  • Visa
  • MasterCard
  • Discover
  • Flex card
  • American Express
  • Voyager fuel card
  • Flexible spending account debit card
  • WEX fleet fuel cards
  • Diners Club
  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics
  • Mobile Credit card processing
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Mobile Card Reader
Hardware & Software
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options Automations
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Sales Channels
  • Instore Sales
  • Online Sales
  • Mobile Sales
Ease of Use

Surprisingly, ProMerchant is relatively easy to use and does not require a long time to set up and implement. From the details gathered from the company’s representatives, you can open and approve an account for immediate use within one day. Some customers claim they’ve had their merchant accounts set up in a matter of a few hours.
ProMerchant also makes it effortless for potential users to begin credit card processing by shipping necessary credit card equipment within three working days. They’ve also had to drive overnight shipping to beat unexpected delays while delivering terminals and card processing machines to customers. Businesses that transact with ProMerchant online or with phone orders can typically be set up in less than two days.
The fast setup and implementation procedure adopted by this merchant company makes them a top choice for users who are after convenience. There is also no upfront cost for using ProMerchant’s credit card processing equipment. However, you’ll need to return them whenever you decide to close your business or change your card processing company. However, you can buy the equipment to use them for as long as you want, even when you decide on another merchant service provider.
Upon approval, a ProMerchant expert will help you set up the necessary equipment and sync them with your account. You will also be granted administrative access to your account, and from thence, you can access each transaction’s details and a monthly reporting tool.

Customer Support

Customer support is one thing ProMerchant does not take lightly. They provide one of the most efficient support systems to merchants. This provision is because they understand how adequate and prompt support goes a long way in improving customer satisfaction and ensuring users always return for more.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Dedicated phone number is displayed on their website for quotes
There is an option for all users to email the support team.
Resourceful FAQ section that answers most questions users have
Final Word

ProMerchant makes for an excellent choice for a merchant service provider if you're looking to scale your retail or online business. While its features are typically what you find with most other merchant service providers, its unrelenting ability to support customers makes them stand out from the competition. It is almost impossible to always have a human representative attend to your needs, especially with cloud-based or virtual service providers. That you also get to use their terminals and machines at no extra cost (except you intend to purchase them) makes ProMerchant worthy of being among the first few merchant companies on your preference list. And finally, their transparent pricing system places them on a spot you cannot overlook if you're seeking Merchant services for your business. To obtain a quote and see how optimized the service is for your business, give them a call.

Murad Jaffery
Author: Murad Jaffery
Murad Jaffery is a chartered accountant specializing in the field of accounting and finance. He has been writing on these areas for nearly a decade, and is also an accounting tutor. He holds master’s degrees in accountancy and English literature. Murad enjoys traveling and reading.