"By switching to FreshBooks the average small business owner saves 192 hours every year."
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Excellent custom invoicing
  • Automated reminders and late fees
  • Large number of integrations
  • Award-winning customer support
Cons
  • High cost per user
  • Manual balance sheet generation
Company Background

FreshBooks is a leader in small business accounting software. It offers a versatile cloud accounting platform with plenty of features at some of the market’s lowest prices. In particular, however, it’s known for its invoicing features suitable for freelancers and small businesses.

Plans & Pricing

FreshBooks offers a 30-day free trial that lets you explore all of the software’s features. You can then upgrade to one of FreshBooks’ three plans if you please. Each one charges $10/employee/mo on top of the base subscription price.

Lite
$4.50/mo
30-day FREE trial
Plus
$7.50/mo
30-day FREE trial
Premium
$15/mo
30-day FREE trial
Select
Request a Quote
30-day FREE trial

Lite

A Lite subscription costs $7.50/mo (monthly) or $6/mo (yearly) for three months, then $15/mo afterward on both payment schedules. Lite provides you with custom invoicing, time tracking, expense tracking, estimates, tax reporting features, and more. You can add up to 5 billable clients to a Lite plan.

Plus

Plus is the most popular FreshBooks plan at $12.50/mo (monthly) or $10/mo (yearly) for three months, then $25/mo after on both payment schedules. It comes with all Lite features, plus unlimited proposals, automated recurring invoices, retainer contracts, automated late payment reminders, and more. The Plus plan supports up to 50 billable clients.

Premium

Premium combines all the Essentials and Plus features but increases your billable client total to 500. Premium costs $25/mo (monthly) or $20/mo (yearly) for three months, then $50/mo afterward on both payment schedules.

Select

Select was built for large businesses with over 500 clients. If you choose Select, FreshBooks creates a tailored plan with custom pricing fit to your unique needs. You also get a personal account manager, team training, discounted credit card transaction rates, and easy integration with Xero/QuickBooks.

Features & Functionality
General Features
Custom, Easy Invoicing

FreshBooks might offer plenty of accounting and finance functions, but where it really shines (aside from pricing) is its invoicing.

FreshBooks allows for a large degree of invoice customization to reflect your brand. You can even change the currency and language if you’re working with customers or clients in different countries.

Plus, if you often send similar invoices, you can just duplicate old invoices and slightly tweak the numbers.

Recurring Invoices

Many types of businesses have arrangements with clients or customers that involve recurring revenue. Usually, these companies would have to create a new invoice every week/month/quarter to get paid, but not with FreshBooks’ recurring invoices.

Recurring invoices make it easy to collect payments from these routine clients and customers. For example, freelancers with retainer agreements with their clients can automate their monthly income by setting up recurring invoices in Freshbooks.

Automatic Late Payment Reminders and Fees

Sometimes, your customers and clients need a bit of a nudge to pay on time. That might be a payment reminder or, depending on your contract, a late fee.

Fortunately, FreshBooks offers some late payment features to ensure you get paid on time. Automated late payment reminders make it so you don’t have to track every invoice.

But what if your client or customer doesn’t pay by the deadline?

With other software, you’d have to charge the customer or client manually. But with FreshBooks, you can toggle automatic late payment fees.

Deposits

Plenty of service businesses collect deposits to get a client to “commit” to working with them, to hold said clients’ spot, and to protect themselves in case of non-payment. Some people collect half up-front, while others collect the full payment as a deposit before starting.

Regardless of how you collect deposits, FreshBooks lets you accept these from clients so you can stay protected and continue to thrive.

Time Tracking

FreshBooks has an excellent time tracking tool that is easy to use and can be turned on anywhere you have an Internet connection.

What’s even better, though, is that you can add your tracked time (and expenses) to your invoices with a few button clicks. That way, you’ll get paid accurately for the hard work you performed.

Features
  • Customizing your invoice
  • Tracking Invoice Views
  • Customizing invoice payment terms
  • Offer Discounts
  • Estimates
  • Recurring Invoices
  • Multi-Currency
  • Multi-Language
  • Client Portal
  • Send Emails
  • Automated Tax Circulations
  • Invoice Previews
  • Banking Data Synchronization
Payments
Features
  • Send receipts to customers
  • Online payments
  • Late Payment Fees
  • Track refunds and credits issues
  • Deposit Payments
  • Track Offline Payments
  • Credit Card Payments
  • Auto Payment
  • Payment reports
Time Tracking
Features
  • Automated bills for tracked hours per project
  • Different Rates for each Project
  • Generate Invoices
  • Timer
  • Tracking against clients and projects
Track Expenses
Features
  • Record Expenses
  • Record Mileage
  • Generate Invoices
  • Recurring Expenses
Supported Devices
Features
  • Windows
  • Android
  • Linux
  • iPhone/iPad
  • Mac
  • Web-Based
Pricing Model
Features
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
Ease of Use

FreshBooks designed its software with bookkeeping beginners in mind. The company managed to make a sleek invoicing interface without letting up on features. It takes only seconds to create a beautiful, branded, custom invoice that reflects your company and your hard work.

Getting started is quite easy, as you only need your email and a password to make an account. Once you confirm your email, you can dive right in.

Customer Support

Freshbooks is known for its award-winning customer support team. Phone support is available Monday-Friday, 8 am – 8 pm EST. You can also reach them via email at any time of day.

As for self-help resources, FreshBooks’ blog and FAQ section are both fantastic. Plus, FreshBooks offers plenty of tutorials and walk-through videos on its YouTube.

Additional customer support:
Blog
Read the FreshBooks blog to learn general accounting and small business subjects, as well as FreshBooks-specific stuff.

Phone Support
Phone Support
Available 8AM - 8PM EST during the week
Email
Email
Email Freshbooks a question or concern to open a support ticket
Video Tutorials
Video Tutorials
Tutorials and walk-throughs available via YouTube
FAQ
FAQ
Extensive library of FAQs available
Final Word

FreshBooks is a fantastic value for the features it provides, especially when it comes to invoicing. The custom invoicing alone is fantastic, but you can also create recurring invoices, automate reminders (and even late payment fees), accept deposits, and transfer your tracked time. Yet, at the same time, it’s simple enough for users to learn the ropes fast. Thanks to its competitive pricing, it’s one of the top bookkeeping and invoicing software choices for small business owners and freelancers.

Bradley Schnitzer
Author: Bradley Schnitzer
Bradley Schnitzer helps businesses gain loyal customers through informative content pieces and persuasive copy. He is passionate about personal finance and helping budding freelancers further their careers.