"Deluxe is a highly-customizable, full-service payroll solution"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Pay grid is customizable
  • Dashboard easy to use
  • Data transfer and the entire setup is easy
  • 100% protection against tax penalties
Cons
  • Complicated pricing structure
  • Customization capability can be a bit too much
Company Background

Deluxe is an Ontario, Canada-based firm providing several technology solutions to businesses. They acquired a payroll firm in 2016 and now offer a highly-customizable, full-service payroll solution to businesses in several industries

Plans & Pricing

There are two different factors that Deluxe uses to price its services. These factors are your business’ pay periods and the number of employees that will be part of the payroll. You will not find any mention of specific prices when you visit the Deluxe website. Instead, you need to submit information in order to get a quote.

It will provide a free service of setup your new payroll system, as well as conducting the data transfer for your previous payroll provider. You will also get access to a money-back guarantee that is valid for 90 days, giving you some time to test out the platform and see if it will be a good fit for you.

Small Business
$30/mo
90-day money-back guarantee
Features & Functionality
General Features

Extensive report capabilities

With Deluxe, you have more than 200 different reports that you can generate to get an insight into all aspects of your payroll. This is a more expensive offering than most competitors and is also highly customizable depending on your specific business needs.

Free setup

One of the headaches associated with getting started with a new payroll company, the setup process. There can be a lot of data to transfer and systems to get back up and running. Thankfully, Deluxe offers to complete the entire setup for free. All of the relevant info will get uploaded and they will reconcile the payroll, all at no additional cost.

Protection against tax penalties

One of the areas that cause a lot of hassle for businesses is their tax situation. It is an area of a business that business owners are very careful about trusting with others. Deluxe seemingly offers a tax penalty guarantee of 100%. Therefore, you will not have to concern yourself with possible penalties or fines from any tax authority.

Pay grid customization

As a wide range of businesses will be. Using Deluxe, customization is very important when it comes to payroll services. This is something that Deluxe delivers in spades, with the pay grid being completely customizable. You can have a great level of control over the most important metrics for your business.

Integrations & Add-ons

Deluxe works together with a lot of companies in the business software space. This means that a lot of the most popular tools in the world today for businesses can be integrated with your Deluxe account. This includes integration with popular point of sale solutions like RMS Touch, Aloha, and Par.

There is also the possibility to integrate most of the major accounting software services like QuickBooks and SAGE. Deluxe users can even request that certain tools and services get integration into the payroll offering and you will be informed if this is a possibility.

Features
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
Attendance Tracking
Features
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Supported Devices
Features
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Pricing Model
Features
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
Ease of Use

One of the most important aspects of using a payroll service company is knowing that you are going to have a seamless experience as a user. While there are many different features that Deluxe offers, the dashboard, and navigation system are pretty clear-cut. Everything is well signposted, so you can find exactly what you are looking for.

There is also the option to customize the dashboard to your heart’s desire, so you can prioritize certain aspects of this offering. The process of running your payroll system couldn’t really be much easier. This is added by the free data transfer and setup process.

Customer Support

You have a good range of methods by which you can contact the Deluxe support team. You are able to send an email, use the live chat, or ring them over the phone. The support staff has received training with regards to a variety of different business-related topics, including payroll. This lends itself to a quality level of response.

Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
You have access to the live online chat
Email
Email
Available by contact form available through website
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Final Word

One of the highlights of using Deluxe is the top-tier level of customization. You have the ability to tailor the software to your exact needs as a business owner. There are countless types of payroll-related features, with the entire payroll system being seamless from start to finish. There is an abundance of integrations which makes matters even easier. Deluxe is also a company that protects the data of its users, meaning that all sensitive data will be kept secure. With a good level of customer support, any and all issues can get a quick resolution. All in all, Deluxe is a solid option for smaller businesses that are looking to get all of their payroll needs taken care of in a seamless manner.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.