"OnPay is a cloud-based service designed for small to medium businesses"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Many different services offered
  • Fast and effective customer support
  • Very easy to use platforms
Cons
  • Employees and contractors under the same status
  • No service internationally
  • No option to automate payroll
Company Background

OnPay Payroll is a cloud based application service which provides a comprehensive package of features designed to make the time consuming payroll and bookkeeping tasks easier. A good deal of the core of OnPay’s options is designed for small businesses but even for medium sized firms, there are plenty of advantages.

Plans & Pricing

A key attraction for OnPay is that it has a very good price for its sole package. You will be paying $36 each month, as well as a $4 fee for every employee getting paid in a given month. Everything will then be covered under this monthly price. You get access to a full range of features, covering benefits, HR, and PTO for a fully-serviced payroll system.

There are no extra fees that you have to look at in order to get add-ons, something which is common with a lot of the competition. This can save you significant sums over the course of the year. Another great aspect of the OnPay plan is that you will be able to get a free trial for 30 days to see if it will be a good fit for your situation.

You will not have to commit to a long-duration contract, which is also ideal. OnPay offers tailored options for those businesses that have to deal with certain types of regulations or tax codes, such as non-profits and religious organizations. There is also a guarantee of accuracy given by OnPay when it comes to the likes of automatic filing of taxes or through the migration of older records.

OnPay Basic
$36/mo
+$4/user/mo
30-day free trial
Features & Functionality
General Features

Automatic Payments

One of the best features as part of OnPay is the automatic remittance of payments. This goes for both 1099 contractors and W-2 employees. It covers local, state, and federal tax authorities without facing any extra charges. For the workers who are getting paid, they have the option to receive the funds through a paper check, direct debit, or through a direct deposit.

You will not have to pay extra for additional payroll runs during a given period or for payrolls that cover multiple states. Therefore, there is a seamless experience when it comes to running a payroll system no matter the size of your business.

HR

There are many great HR tools offered by OnPay through its package. This means that all of the important info for given workers will be available, such as the tracking of time worked and any time off.

You will have access to different types of HR templates, as well as reporting for new hires, and offer letters. You can customize this dashboard to your preferences. You can showcase tasks that are pending, requestion for vacation time, and the likes of day-offs for workers.

 Accessibility 

The OnPay platforms are very easy to access no matter where in the US you might be. This is because of the cloud-based system that has been used for the mobile and desktop offerings. All current versions of the popular web browsers are supported, with only some of the older Explorer versions perhaps having some minor issues to deal with.

COVID-19 support

As a result of the COVID-19 pandemic, a lot of businesses have been forced to deal with many payroll-related issues. There are pandemic tax codes and rules that have come into place relating to certain benefits. 

OnPay has updated its entire offering to make sure that you can easily access any form of emergency regulations that you need. This covers the likes of paid leave through COVID-19 restrictions and tax deferrals.

Features
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
Attendance Tracking
Features
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Supported Devices
Features
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Pricing Model
Features
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
Ease of Use

You can quickly and easily set up OnPay with minimal hassle. Perhaps the most difficult step will be the initial importing of data, particularly if you are dealing with large quantities of data. You have the option to get OnPay to complete this step for you, with a guarantee in place for data accuracy.

Thereafter, the entire user experience couldn’t really be much more straightforward. You can quickly pull up any relevant information you are looking for, as well as scheduling payments or adding new workers.

The dashboards and overall interface are very intuitive to use. You can quickly find what you are looking for. Even the employee portal is seamless, meaning that you employees can easily add any relevant forms or information, while also getting access to tax info or pay stubs.

Customer Support

You have access to a very responsive support team at OnPay, which includes toll-free telephone support and a live chat option. Both of these services will only be available during normal business hours.

You can also send emails, with this inbox being monitored in extended weekday hours, while emergency correspondence is possible over the weekend. Finally, the knowledge center at OnPay is very comprehensive and can resolve a lot of issues.

Phone Support
Phone Support
Available between 9am-8pm ET during the week on toll-free number
Live Online Chat
Live Online Chat
Available between 9am and 8pm ET during the week
Email
Email
Open 7 am-8pm ET on a weekday, emergency support over the weekend
Video Tutorials
Video Tutorials
A dedicated telephone support open between 9am and 8pm ET
FAQ
FAQ
There is a wide-ranging knowledge center available
Final Word

If you are a small business and you want a payroll software package that is cost-effective. Telephone support open between 9am and 8pm ET during the week is one of the best options out there. It provides software that is extremely user-friendly and everything is contained in a single package. The support team is helpful if you have any issues and getting up and running couldn’t be much easier. Telephone support open between 9am and 8pm ET during the week is able to provide any and all payroll tools that a small business in the United States could ever need.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.