"ADP is a cost-effective payroll system for your business"
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0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Comprehensive HR suite
  • Easy accessibility for employees
  • Customized solutions
  • Detailed reporting
Cons
  • It is expensive for small businesses
  • There can be technical errors on employee-side
  • Confusing setup
  • Non-transparent pricing
Company Background

ADP is one of the best PEO outfits to automate payroll tasks and ensure correct and prompt salary payments. Henry Taub founded the company in 1949 as a manual payroll processing business with his brother, Joe Taub. The company was founded in Paterson, New Jersey. In the early stages of the company, Frank Latenburg joined the two brothers to help with sales and marketing. Today, they are a full suite of PEO services as well as providers of payroll and human resources management with sophisticated software.

Plans & Pricing

Like most other PEO outfits, ADP’s pricing is not started anywhere on its website. This is because it offers custom pricing. Meaning the price quote offered will be dependent on the services needed by your company. However, for previous reviews, similar services range between $120 to $160 per employee per month.

Custom
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Features & Functionality
General Features

ADP is a complete PEO system with the tools and features all businesses look out for in a PEO company. These features stand out among many others. 

Payroll Processing 

With ADP, you can process payroll online, on the go. Once you input each employee’s work hours into the software, it automatically calculates their paycheck based on their hourly wage. It also calculates tax deductions, health benefits, and retirement contributions.  

Compliance Support

An additional service you will get by using ADP is a dedicated team of HR support that will give you advice on how to run your business without glitches. You’ll be advised on payroll, HR, compliance, and benefits issues. Also, you’ll be offered best practices on workplace safety consultation, a team for harassment and discrimination claims, HR process, and employee support.   

Payroll Taxes

An essential feature of ADP is the calculation of payroll taxes. ADP fills out and files the necessary forms, makes payments to the correct local, state, and federal agencies, and answers any question asked by tax authorities on forms and payments. Note, however, that ADP offers a filing error guarantee. Meaning if there’s a mistake, ADP will be held responsible. 

HR Support 

If you are expanding your business, then ADP the right PEO to opt for. It takes on standard HR tasks like workforce compliance, employee scheduling, auditing, management of paid time off, and administration of unemployment claims. It also provides business expansion tax registration services. 

Features
  • Human Resource Management
  • Payroll Management
  • Employee Self Service
  • HR Reporting
  • Onboarding
  • Performance and Goals
  • Performance Management
  • Succession Planning
  • Recruiting / ATS
Human Resources
Features
  • Employee History
  • Job Profiles & Administration
  • Benefits Information
  • Organizational Charting
  • Compliance Data
  • Report Builder
  • Pre-built Reports
  • New Hire Portal
  • Manager Tracking Tools
Payroll Management
Features
  • Pay Calculation
  • Payroll History
  • Direct Deposit Files
  • Off-Cycle/On-Demand Payment
  • Benefit Plan Administration
  • Payroll Tracking & Auditing
  • Reimbursement Management
  • Salary Revision & Increment Management
Employee Self Service
Features
  • Employee Login
  • Update Personal Information
  • Request Time Off
  • View Job History
  • Employee Recognition
Performance Management
Features
  • Performance Plans
  • Performance Improvement Plans
  • Review Status Tracking
  • Review Reminders
Recruiting / ATS
Features
  • Job Requisition Management
  • Company Website Posting
  • Publish to Social Media
  • Job Search Site Posting
  • Duplicate Candidate Prevention
  • Applicant Tracking
  • Notifications & Alerts
Ease of Use

One notable feature of the ADP PEO is its ease of use. ADP provides custom stations that fit all businesses. It has a variety of options you can choose from. Also, the ADP marketplace helps you tailor your apps for productivity, finance, health care, and more. It is a flexible type of PEO system. Whether you are strictly in need of payroll tools or require a full suite of PEO services, ADP can offer any.

Customer Support

ADP has one of the best customer support compared to other payroll services. Its customer support team is very responsive and pays attention to details. When contacted, they will walk you through the steps needed to solve whatever issues you might be facing. Here are the types of support they render.

24/7 Help & Support
24/7 Help & Support
All plans have 24/7 customer support.
Phone Support
Phone Support
The support can also be reached via phone at any time on any plan
Live Online Chat
Live Online Chat
You can live chat with experts between 8 am and 5 pm EST.
Email
Email
Response to emails is prompt and explicit on all plans.
Video Tutorials
Video Tutorials
Video tutorials are also available on the software.
FAQ
FAQ
Support pages for both administrators & employees, including FAQS
Final Word

ADP can be a cost-effective PEO for your business, especially if you plan to scale your business. You subscribe to it for access to HR resources, talent sourcing, and compliance services. It is advised that you request a demo and chat with a representative to determine if the PEO is the best option for your business.

Augustine Ojeh
Author: Augustine Ojeh
Augustine is a freelance writer with a focus on organizational productivity; diversity, equity & inclusion (DEI); marketing and sales; and startup ecosystems in developing economies. He plays 8-Ball Pool when stressed and Chess when anxious.