"Epos Now offers an inexpensive and robust product."
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • A diverse range of useful features
  • Great and inexpensive hardware selection
  • Good fit for all sizes of businesses
  • Strong selection of integrations
Cons
  • You must pay if you want personal support
  • Not especially tailored to any industry
  • Slow customer support
Company Background

Epos Now is a young and innovative point of sale system. It was founded in 2011 and unlike its competitors, Epos Now offers features and a level of usability appropriate for several niche businesses. The company has been focusing on its usability, and the result is a versatile system.

Plans & Pricing

Before you choose your POS system, it’s best to try a few out. Fortunately, Epos Now offers a particularly long and inclusive free trial. You can try the software and all its features out for 30 days.

Epos Pocket
$44/mo
$189 upfront
All in one
$49/mo
$349 upfront
Android & Apple solution
$599

Epos Pocket

The company also offers a cheap but very limited option. Epos Pocket is free to set up but costs $44/mo. Alternatively, you can choose to pay $189 upfront and then only $24/mo. Epos Pocket is a limited POS app for handheld devices. You and your staff can take orders on a small mobile device. But the app is more usable for small businesses. This makes sense, as the idea behind the app is to reduce your overhead and get more done with a smaller device. The app also offers an interesting feature; prompts for upsells when customers are placing an order. This is meant to help you sell high-margin items. If you find that Epos Now is the right fit for your business and you need more than just a phone app, you can choose their full plan.

All in one

Epos Now offers a simple plan that comes tailored to one of the following business classifications: Retail Hospitality Complete (generic system) Restaurant Takeaway Hotel Café Nightclub & bar Fashion Pharmacy Beauty and tanning salon All of these plans offer a very similar experience for the same price, which is your choice of a one-time payment of $349 Monthly payment of $49.

Android & Apple solution

The standard Android and Apple solution costs $599. The company offers different prices for different countries, but they all align with their price in British Pounds.

Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features
Custom Display & Reporting

Given the generic nature of the POS system, there are a lot of customization options. You can change your dashboard display and reports. Your interface can be optimized so the most useful and commonly-used features are the most in reach.

The reports you receive are real-time and include specific products, all sales, and employee performance.

Advanced Security

There are different authorization options for employees. Each of your employees will only be granted certain permissions while they’re working. Managers have the option of restricting cashiers and they are the only ones who can use the inventory control features.

Industry-Specific Features

For hospitality businesses, Epos Now offers all the typical features you’d expect. Table management split checks, and customer loyalty systems are offered.

Epos Now also offers retail-specific loyalty rewards, barcoding, promotions, and eCommerce integrations.

The specific needs of your particular business type are all met, depending on the plan you subscribe to.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software
Hardware requirements

Epos Now’s hardware options are inexpensive and diverse. The software comes with very few hardware requirements.

Epos Now is compatible with Google Chrome and Safari browsers and any device that supports them. There is also a specific iPad app that functions as the POS terminal.

The simplest hardware option is purchasing the hardware from the Epos Now website. Their hardware packages all include installation (in-shop or cloud-based), configuration, and training.

Integrations & Add-Ons

Epos Now offers integrations listed on the Epos Now App Store. Here’s the current, non-exhaustive list of integrations:

  • App4
  • Appointedd
  • Caterbook
  • Chemist & Druggist
  • Deputy
  • EVO Payments
  • Gift Aid
  • LoyaltyDog
  • Loyalzoo
  • Mailchimp
  • Nettl
  • Paya
  • PaymentSense
  • psConnect
  • QuickBooks
  • ReceiptTracker
  • Sage Business
  • SalesForce
  • The Exchange
  • VeriPhone
  • Worldpay
  • Xero
  • Zapier
  • Zapper
Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Ease of Use

Epos Now is a winner in this category. The interfaces are all easy to use and can be customized to your liking. The training program the company offers with each new subscription will help you and your staff learn how to use the software effectively.

Customer Support

Additional customer support:
Community Forum
The company has a forum that users can access. You can also find forum discussions on Epos Now on other platforms.

Blog
Their blog is published under their “resources” section.

24/7 Help & Support
24/7 Help & Support
Available with an extra $54/month support subscription
Phone Support
Phone Support
Phone support is available
Live Online Chat
Live Online Chat
Live chat is available for reaching the sales and support team
Email
Email
Email support is available
Video Tutorials
Video Tutorials
There ae several training videos on the website and social media
Final Word

Epos Now offers the POS industry a versatile list of offers. At the same time, it cuts some serious corners, especially when it comes to customer service. You can expect an inexpensive and robust product if you choose Epos Now. The British company offers all the resources you need to get started. The software’s ability to be used on a wide range of devices and its low cost makes it an attractive option for many business owners.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.