"Restaurant Solutions Built by Restaurant People"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Supports local server use
  • Supports kitchen display system
  • Ideal for all restaurant types
  • Wide range of third-party integration
Cons
  • Limiting software requirement
Company Background

The company was established in 2010 by Andy Lim. They’ve experienced an exponential increase in their operations, profit, and the number of users ever since. Currently, the software has completed over 400 million transactions across 93 countries. In addition, over 1.3 billion menu items have also been sold on this platform, making it a fast-rising system in the POS industry.

Plans & Pricing

Lavu designed three plans through which customers can access their different POS functions. These plans work on a monthly payment structure and are the Starter, Growth, and Optimize plans.

Lavu’s monthly subscription fees do not cover some features not included in the system’s basics.

Other Transactions

Lavu’s monthly subscription fees do not cover some features not included in the system’s basics. These features and their monthly charges are outlined below:

  • Payment processing: $25 per terminal
  • Tableside ordering: $30
  • Kitchen Display System: $30
  • API Access: $30
  • Additional terminals: $50 per terminal
  • Loyalty program: $50
  • Gift cards: $50
  • Self-service kiosk: $50
  • DoorDash order sync: $70
  • MenuDrive Online ordering: $99
  • AP automation: $99
Lavu Starter
$59/mo
Lavu Growth
$129/mo
Lavu Optimize
$279/mo

Lavu Starter

The Lavu Starter Plan is the smallest available plan on this platform. It is best suited for small business owners or startup restaurants. This plan costs $59 monthly and comes with one terminal by default. It also features Lavu add-ons like Lavu Pilot and Lavu Pay.

Users will enjoy access to POS operations like inventory, reporting, and employee management upon signing up for this plan. This plan also covers cash discounts, gift cards, and loyalty programs to help improve customer experience. However, gift cards and the loyalty program are time-bound purchased separately.

Users of this plan are also entitled to 24/7 support and the use of a Bluetooth Scale plug-in.

Lavu Growth

The Lavu Growth plan is an improvement of the Starter plan. It costs $129 per month and offers users the MenuDrive Online, QR code ordering, and DoorDash delivery platforms. This plan is also ideal for business owners who prefer to customize the software to meet their unique business needs, including API access.

Lavu Optimize

The Lavu Optimize is yet a further advanced version of the POS solution. It is best suited for large businesses running large volume orders and deliveries per month. It costs a monthly fee of $279. It allows up to 5 tableside ordering devices, in addition to the features in the Lavu Growth plan.

The Lavu Optimize plan users also have access to AP automation (at a fee), a Kitchen Display System, and integration with QuickBooks and Xero accounting software.

Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

Lavu boasts several features from which restaurant owners stand to benefit. Of course, most of these features are nothing out of the ordinary. But a host of them is pretty uncommon with other restaurant POS systems, giving Lavu a chance among the best POS systems ideal for restaurants and the food industry at large.

These features are explained below:

Invoice Management

Lavu completes its invoice operations via Sourcery AP and AR. This system typically runs invoice storage, analytics, and online bill payment for users. It is simple and flexible, allowing restaurant owners to handle their invoice operations from any device.

POS System

This software also boasts an efficient POS system that ensures restaurant owners save costs by eliminating card processing fees through their cash discount program. From this system, you can easily manage your business orders, process payments, manage your employees, and send orders to the Kitchen Display System.

You can choose to purchase the Lavu payment processor, known as Lavu Pay, or synchronize your preferred processor with the system.

Kitchen Display System

This software offers users the convenience of attending to orders made at the front desk, right in the kitchen, without scrambling from kitchen to front desk all the time. With a single click, the system sends customers’ orders to the kitchen for a prompt response and timely delivery.

Online Ordering System

The Lavu online ordering system boasts a built-in marketing strategy to make restaurants more visible to their customers. The ordering site comes with over 100 templates for a restaurant website. These templates are also customizable, allowing users to upload food images, include their business logo, and choose their brand themes.

This system allows restaurants to receive orders via text, email, or the Lavu POS system. In addition, it affords businesses upsell opportunities the option to set up customer portals and process online payments without the commission clause. Ordering covers dine-in, curbside, takeout, and contactless orders.

Lavu Local Server

With Lavu POS, restaurant owners do not have to pause their business during wireless network outages. The software features a local server system called Lavu Local Server. Users can switch to this server whenever there is a wireless network failure.

Hardware Requirement

The Lavu POS system is fully (and only) compatible with iOS gadgets like MacBook, iPad, and iPhone. So, for small restaurants, you can easily thrive with any apple device and the right add-ons. But if you run a large restaurant, you may need the full POS bundle, which includes a terminal, cash drawer, card reader, and a thermal printer.

While you are not mandated to purchase any other hardware from them, it would be best to obtain your POS hardware directly from Lavu.

Integrations and Add-Ons

In addition to this POS’s basic features, a host of other features come as add-ons. These add-ons must be requested, paid for, and set up on the system before use. These add-ons include:

  • Lavu Pay – Lavu’s payment processor for iOS devices.
  • Lavu Accounting – for basic accounting operations.
  • Lavu Kitchen Display system is usually included in the Lavu Optimize plan.
  • Lavu Local Server – for backup network supply during a wireless network failure.
  • Lavu Self-Service Kiosk
  • Lavu Pilot for optimal business operation and data monitoring.
  • Lavu ToGo – a menu and order-placing platform
  • Lavu Loyalty and Gift apps for a mobile-friendly gift card and loyalty program experience.
  • Lavu Routing and Delivery for prompt order delivery.

This software also integrates with third-party business solutions to enable different restaurant solutions seamlessly on the system. Lavu’s vast integrations grossly eliminate the need to constantly log in and out of the different platforms in the course of your business activities. These integrations include:

  • Xero, QuickBooks, and Shogo for accounting.
  • Sacoa for debit card payment processing.
  • Dolce for employee management.
  • Epson for a comprehensive Kitchen Display System.
  • Restaurant 365, FoodBAM, and Avero for business management.
  • MarketMan for inventory management.
  • Open Dining, Checkmate, Chowly, and Mobi2go for online ordering.
  • BeerSaver, TapHunter, EKOS Brewmaster, Bar-I Liquid Accounting, and Digital Pour for liquor control solutions – specifically for bars.
Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software
Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Ease of Use

Lavu may have advanced restaurant POS features, but it still doesn’t lose its intuitiveness and simplicity. In addition, it is cloud-based and does not require bulky files or lengthy installation procedures before use.
Upon signing into a user account, the Lavu dashboard gives you quick insights into relevant figures, charts, and graphs in your business. from the dashboard. In addition, you can effortlessly locate other menus and features of the software. If, however, you have issues with navigating any feature, the software’s rich support center and countless YouTube video tutorials will put you through.

Customer Support

Irrespective of a customer’s monthly subscription with Lavu, they enjoy 24/7 customer support. Now, this support may not be of excellent quality. Still, it sure surpasses what is obtainable with a host of other POS systems.
So, below are the ways by which Lavu provides support to its users:
● Users can submit an escalation form on the website to receive support from the team.
● There is a support center that covers written guides on how to use the different features of the software.
● There is a live demo to help you navigate the software’s full features at no extra cost.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone numbers on Lavu's website, for U.S. & international users.
Live Online Chat
Live Online Chat
Lavu has live chat on their website during business hours.
Email
Email
There are also email addresses for customer care & sales.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Final Word

Lavu performs efficiently as a restaurant POS platform. It has many features that are able to serve different restaurant types efficiently. This system is also highly customizable and allows a wide range of integrations. The good thing is that you do not have to ditch the systems you are already accustomed to, though you have to pay to use a number of these integrations and add-ons. The system is also intuitive and does not require more than any iOS device to function. You can effortlessly set it up on third-party hardware or purchase the company's exclusive hardware as KDS and POS stands. In a nutshell, Lavu may seem to have all the features you may require in a POS system. But you won't know for sure until you take your time to request and run through a demo of the product.

Murad Jaffery
Author: Murad Jaffery
Murad Jaffery is a chartered accountant specializing in the field of accounting and finance. He has been writing on these areas for nearly a decade, and is also an accounting tutor. He holds master’s degrees in accountancy and English literature. Murad enjoys traveling and reading.