"SuiteCommerce InStore unifies the online and in-store shopping experience."
0 Price
0 Ease Of Use
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0 Help And Support
Pros
  • Intuitive tablet interface
  • Multiple country and language support
  • Real-time visibility into all inventory
  • Built-in reporting and store statistics
Cons
  • Financially out of reach for smaller retailers
  • No pricing or demos without contacting the sales team
  • Integration with existing systems can be complex
Company Background

Oracle is a household name in the world of tech. SuiteCommerce InStore, part of its NetSuite product range, is an enterprise-grade point of sale solution for retail businesses.

SuiteCommerce In-Store is touchscreen-based, with apps for Windows and iOS. The product has a strong focus on providing extensive customer data to sales staff, with details of both in-store and online activity. The product also readily integrates with various other Oracle systems.

Plans & Pricing

SuiteCommerce is not a product where you can view a set list of pricing tiers online. All pricing is bespoke and not made public. In order to obtain a quote you need to contact NetSuite’s sales department. In many cases, business choose to roll out SuiteCommerce as part of a broader Oracle NetSuite implementation.

It is possible to arrange a product tour for SuiteCommerce (or indeed any other part of NetSuite). Again, you need to arrange this with the sales team. You cannot simply download and install a demo. While this may seem like a disadvantage, it’s fairly standard practice for complex enterprise-level systems.

SuiteCommerce InStore
Request a Quote
Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

“Endless Aisle”

SuiteCommerce’s “endless aisle” approach is designed to maximize sales, and present staff with opportunities for cross-sells and up-sells. For example, visibility of online wish-lists help businesses to promote the right products when shoppers visit stores.

Cloud-Based Approach

All of the data for SuiteCommerce InStore is located on cloud servers. As well as negating the need to buy and maintain on-site server hardware, this also makes data accessible from any location.
The SuiteCommerce InStore app is intuitive and runs on tablet devices. This helps staff to interact with (and sell to) customers anywhere, not just at a fixed cash register location.

Multi Language, Multi Currency

SuiteCommerce InStore is a good fit for larger retail business, and Oracle recognizes that that – for many – means global. SuiteCommerce InStore supports both multiple languages and multiple currencies for retailers who do business across borders.

Advanced Inventory Management

Large retailers often have stock in many locations. SuiteCommerce makes it easy to maintain a bird’s-eye-view of that stock from everywhere. It’s straightforward to identify if there’s stock of a product at a nearby branch or warehouse, and to arrange to move items quickly into the hands of paying customers.

Detailed Customer Data

SuiteCommerce InStore has a “360 degree” approach to customer management. This centers on collecting lots of information about customer’s buying habits and preferences.
All of this information is placed – quite literally – in the hands of sales staff. They can see what customers take an interest in online, and what products they’ve previously purchased or returned.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software

SuiteCommerce InStore is primarily a software solution, but large retailers also need devices to support it. The system is specifically designed for touchscreens. The app runs on both iOS and Windows, so the recommended devices are Apple iPads or Microsoft Surface Pro tablets.

When it comes to cash drawers, barcode readers, receipt printers, and other supplementary devices, SuiteCommerce InStore supports a range of industry standard items. These include products from Star, Epson and Socket Mobile.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Ease of Use

SuiteCommerce InStore isn’t an “off-the-shelf” product. Usually, you would use a consultant or specialist to help with the initial setup. This could be simple or very complex, dependent on how much custom functionality is required and how many other NetSuite modules are being set up.

Once configured, SuiteCommerce InStore is attractive and simple to use. The tablet interface presents information to staff in a clear and functional way.

Customer Support

Oracle is a huge company with a huge support infrastructure. Whether you’re looking for self-service resources or advice from a “real person,” there are plenty of options.

It’s worth noting, however, that not every SuiteCommerce InStore customer gets access to the same support and service levels. The level of support you qualify for depends on the bespoke solution you choose, with different service levels available at different prices.

24/7 Help & Support
24/7 Help & Support
Available if you have a premium-level support package.
Phone Support
Phone Support
Hours available depend on your support package.
Email
Email
Can submit issues via a ticketing system.
Video Tutorials
Video Tutorials
Plenty of tutorial videos are available.
FAQ
FAQ
Written support resources are available.
Final Word

If you run a large retail business, SuiteCommerce InStore is worth some detailed investigation. It’s not a cheap product, but it delivers the kind of functionality and quality you would expect from a tech giant like Oracle. The level of customer data it provides is particularly appealing. If your retail business is smaller, it’s fair to say that you would be better to look for more of an “off-the-shelf” solution than something like SuiteCommerce.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.