"The Best In Class Customer Satisfaction and Support"
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Pros
  • All contracts are monthly, and easily cancelled
  • Excellent customer support
  • Strong back-office features for warehouse management
  • A good standard hardware bundle
Cons
  • The up-front payment option comes with limited support
  • Short list of possible software integrations
  • Reports only available on site
Company Background

POS Nation is an American point of sale business offering solutions specifically aimed at retail stores. With over 20 years in the business, POS Nation has a stellar reputation for customer service. It prides itself on understanding small businesses. The company’s CAP Retail POS solution includes both software and hardware and integrates with WorldPay to process payments. It’s user-friendly, with comprehensive back-end features to manage staff and inventory.

Plans & Pricing

POS Nation takes a flexible approach to pricing. The solution is broadly sold on a “price on application” basis, with the exact quote depending on your requirements (such as the number of branches and checkouts.) The company does publish a starting price for its packages.

You have the option of paying for POS Nation as a one-off license fee, or as a monthly subscription. The former is reasonably unusual for the industry these days, and will certainly appeal to some customers. However, it’s worth noting that support costs extra after three months.

Flex Monthly POS
$99/mo
30-day-money-back guarantee
Freedom POS
$999
One-time payment
30-day-money-back guarantee
Custom Built POS
Price On Request
30-day-money-back guarantee

Flex Monthly POS

Starting at $99 per month, Flex Monthly POS is POS Nation’s subscription-based service and includes both the CAP Retail software and the hardware required to run it. Note that this is a starting price, and could increase depending on the size of your business and hardware needs.
This subscription package only ties you down for a month at a time and can be easily canceled.

Freedom POS

Freedom POS is a point of sale system where you pay a one-off cost, which starts at $999. It incorporates both software and hardware and includes 90 days of technical support. If you require support beyond that time, you must pay separately for a support contract. Having ongoing support is advisable for any mission-critical system.

Custom Build

POS Nation also offers custom-built systems. These include whatever combination of software and hardware you need, with systems quoted for individually.

Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

Inventory and Back Office Management

CAP Retail, POS Nation’s software, is notably strong on inventory management. It gives your team an “at a glance view” of stock levels across different branches and warehouses.

Stockroom admin is made simple with features like custom labels and barcodes, a “style matrix” to handle products sold in different sizes and colors, and a mobile inventory scanner to help with stock-takes and daily management.

Staff Management

POS Nation’s software also includes several features to assist with team management. Staff can clock in and out of their shifts, with the system logging working hours and breaks. There are also deduction reports to allow for when sums need to be accounted for in payroll.

Advanced Reporting

CAP Retail has comprehensive reporting capabilities. Over 55 reports come with the software, spanning both back-office management and sales performance.

Although POS Nation is an on-premise POS system, there is a “Retail Mobile Dashboard” that provides access to these reports from off-site. This feature, which helps replicate something that cloud-based systems offer, costs an extra $15 per month.

Loyalty and Rewards

POS Nation include a set of useful features to help you recognize and reward repeat customers. The system allows you to hand out loyalty cards and configure specific reward tiers, offers and benefits.

Secure Integrated Payments

POS Nation integrates with WorldPay to process customer payments. This is configured in such a way that unencrypted card data isn’t stored within the POS database.

As well as handling card payments, the CAP Retail software also allows cash and check transactions, and lets you set up and manage customer accounts.

 

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software

POS Nation’s solution includes all the core hardware you need: a touchscreen PC (running Windows), cash drawer, printer, barcode scanner, and contactless card reader.

This hardware bundle comes with both the Flex Monthly subscription service and the one-off payment Freedom POS option. Note, however, that on the monthly service, you are essentially leasing the hardware, and have to return it should you end your subscription.

You can also add additional hardware, such as back-office warehouse printers and customer-facing displays. POS Nation recommends a selection from manufacturers like Epson and Star.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Ease of Use

Existing POS Nation customers often speak highly of CAP Retail’s ease of use. If you put a little effort into the initial setup, you can create a highly intuitive system, with shortcut layouts and quick access to your most popular items and promotions. The system’s user interface is clean and uncluttered.

Customer Support

Not that many companies have a great reputation for technical support, but POS Nation’s customers often praise what’s on offer. There’s toll-free phone support, and can even access it 24/7 as standard – IF you’re a monthly subscription customer. gooIf you choose to make a one-off payment for the Freedom POS system instead, the support included is rather more limited. It only lasts for three months and is office hours only. You can pay for ongoing (and 24/7) support, but this requires a monthly payment.

24/7 Help & Support
24/7 Help & Support
All customers on a “Flex Monthly” subscription get 24/7 support.
Phone Support
Phone Support
Toll-free numbers for telephone support
Email
Email
Email support is available to all monthly paying customers
Video Tutorials
Video Tutorials
Selection of video tutorials available for POS Nation
FAQ
FAQ
POS Nation provides a small online FAQ section
Final Word

There’s something rather “traditional” about how POS Nation does business. Its system is on-premise, when many providers are moving to the cloud, and it’s also available for a one-off payment. Businesses tired of having to sign up to endless monthly subscriptions could well appreciate this option. The mention of a traditional approach is not a criticism. If you’re looking for a partner where you can talk to real people, POS Nation could fit the bill. Furthermore, options such as a cloud backup and remote access to reports go some way to emulating the benefits of a cloud-based system.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.