"TouchBistro's product is backed with quality support. Its laser focus on the restaurant business gives you exactly what you need."
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Pros
  • Intuitive system build specifically for restaurants
  • Easily manage online ordering and table reservations
  • 24/7 support available
  • A wide choice of add-ons
Cons
  • Some additional features cost extra
  • Only supports iPads
  • Pricing for multiple users could be more transparent
Company Background

TouchBistro was established in 2010. Since then the product range has made big waves in the POS industry. Tens of thousands of worldwide restaurants use the system.

TouchBistro has become a popular name in the restaurant business. Few POS systems are as attractive and pleasurable to use. The solution also offers add-ons for things like reservations and online ordering. Just make sure you understand what is standard and what costs extra.

Plans & Pricing

TouchBistro’s packages are all built around a cost for each standard software license. However, there are also lots of optional add-ons for things like online ordering and gift card support. 

TouchBistro advertises a single “POS License” package in the US. If you require more than one license, prices are available on request.

In the UK, TouchBistro brands a single license package as “Solo.” There are also “Group,” “Team” and “Unlimited” packages, with the cost of additional licenses steadily falling for those who need more than one. You can expect a similar pricing structure in the US, but this is not openly advertised at the time of writing.

POS License
$69/mo
Unlimited users and logins

POS License

A single software license for TouchBistro POS starts at $69/mo. This includes reporting, menu and table management, integrations, and support for unlimited users. Some elements of TouchBistro’s feature set are charged as optional extras. These include online ordering, from $50/mo, and reservations, from $229/mo.

Features & Functionality
Best For
Reservations and Online Ordering

TouchBistro has its own comprehensive infrastructure for table reservations and online ordering. This allows you to run everything yourself using TouchBistro’s systems, eliminating the need to integrate with third-party platforms. Both solutions offer strong mobile functionality, with dedicated apps and SMS confirmations. 

Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features
Advanced Menu Management Features

TouchBistro’s menu management features are intuitive and visually appealing. There’s a focus on high-resolution pictures. These can help staff identify items and also appeal to customers, should you opt for (optional) customer-facing displays.

CRM Functionality

TouchBistro gives you the ability to add customer relationship management (CRM) functionality. You can keep detailed records of each customer, including their orders, balances, and preferences. TouchBistro Loyalty, an option available from $99 per month, lets you build on this with points-based loyalty programs and sales campaigns.

Staff Management 

The staff management features in TouchBistro are extensive. Employees can clock in and out, and there’s a messaging system built-in for communication. Via a partnership with 7Shifts, there’s also the option to inform your employee scheduling using past trading data.

Reservations
TouchBistro Reservations is the complete reservation and guest management platform that
helps restaurants tailor every guest experience while managing operations with ease. Simplify
reservations, control capacity, and give every guest the star treatment with TouchBistro
Reservations.

Detailed Reporting

TouchBistro offers more than 50 standard reports, covering everything from profit on individual items to daily summaries. Although TouchBistro’s interface is designed for iPads, this reporting data is held in the cloud. This means it’s possible to access analytics information from any internet-connected device.

Online Ordering
TouchBistro Online Ordering is a POS-integrated online ordering solution that lets you accept
orders directly through your restaurant’s website – and lets you keep 100% of the profits.

Contactless Dining
TouchBistro Contactless Dining is a POS-integrated, no-contact ordering solution. Give dine-in
guests peace of mind by letting them view menus, place orders, and pay – all from their own
device.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software

Hardware Requirements

TouchBistro is primarily an iPad-based system. It’s possible to get the system up and running with a single iPad if your business is small.

For larger concerns, there’s plenty of hardware on offer, from basics like and receipt printers and cash drawers to modern additions like electronic menu boards. All of these items come with bespoke pricing, and you need to contact TouchBistro for a quote.

It’s important to note that TouchBistro is a hybrid cloud / on-premise system. This means the software stores some data locally. This can mean on an iPad itself, however, the company advises that businesses with more than five active users need an Apple Mac on-site to act as a server.

Integrations & Add-Ons

TouchBistro POS integrates with a variety of best-in-class software and payment partners. Including
Chase, Worldpay, MarketMan, 7Shifts, Xero, Quickbooks, and more. 

There are plenty of options when it comes to payments. Those without an existing payment provider can opt for TouchBistro’s own payments system. This is managed by Chase and is US only. Alternatively, you can integrate with other well-known payment providers including Worldpay and Square.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Ease of Use

Ease of use is one area where TouchBistro really shines. Its interface is particularly visual, making it very simple to use and to train staff on.

Initial configuration is inherently more involved, but it’s far from difficult. You have the option of paying extra for configuration support if you require this in the early days, but there are also plenty of self-service support resources.

Customer Support

TouchBistro is clearly proud of its technical support provision. Not only is the availability of 24/7 support front and center on the website, but the company emphasizes that the support staff are US-based.

For those who prefer to research and help themselves, there are plenty of resources for that too.

Additional customer support:
Blog
TouchBistro has a well-populated blog, with plenty of how-to articles along with lots of industry news and advice. Some of the articles are good, long reads, complete with diagrams and infographics.

24/7 Help & Support
24/7 Help & Support
Available to all licensed TouchBistro customers
Phone Support
Phone Support
Available via the toll free numbers in US, UK & Canada
Live Online Chat
Live Online Chat
Available via chat from within the POS app
Email
Email
Available through an online form on the website
Video Tutorials
Video Tutorials
Available on the website for end users, managers & system admin
FAQ
FAQ
High quality FAQs & how-to guides available
Final Word

TouchBistro is a high-end POS product, where a lot of thought has clearly gone into which features food-service businesses most need. It’s a pleasure to use and very intuitive. The feeling of quality also spreads into the support provision – whether you need to get in touch with the company or you’re browsing the site for resources. While all of the above earns TouchBistro plenty of solid ticks, it’s reasonable to point out that the functionality does come at a price. While the basic software license cost for TouchBistro is competitive, some features that come as standard with other POS systems are chargeable extras. You’ll need to look carefully into what you need before trying to do any like-for-like comparisons. That aside, TouchBistro deserves its positive reputation. It’s a quality product backed with quality support. Its laser focus on the restaurant business gives you exactly what you need without irrelevant features and software bloat.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.