"The ultimate POS system for groceries"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Custom designed POS for grocery businesses
  • Great support for SNAP and WIC schemes
  • Free trials and setup consultations available
  • Very flexible for use with varied hardware
Cons
  • Marketing automation features come at an additional cost
  • Not optimal for restaurants
Company Background

XoomRetail is a POS system designed for FMCG stores and restaurants. It was developed in 1997 by FTS Solutions and offers stores the flexibility of running their businesses online or in physical locations. This POS system is ideal for small, medium, as well as even large retail chain businesses and, is accessed monthly. Each subscription comes with unique features, but the most advanced plan features the best of this service.

Plans & Pricing

XoomRetail features three different plans to suit different business budgets and needs: XoomRetail Lite, XoomRetail Plus, and XoomRetail Enterprise. Each of these plans has its unique monthly fees and separate fees for each terminal registered under the account.

XoomRetail Lite
$29/mo
7-day FREE trial
30-day money-back guarantee
XoomRetail Plus
$79/mo
7-day FREE trial
30-day money-back guarantee
XoomRetail Enterprise
$499/mo
7-day FREE trial
30-day money-back guarantee

XoomRetail Lite

The XoomRetail Lite plan is the cheapest XoomRetail plan and is designed primarily for small-scale online stores. This plan costs a monthly fee of $29 and an extra $29 if you’d love to have your online store brand and email/text communication channels with your customers. This plan is also referred to as XoomRetail’s web POS and offers users the following:

  • The option of home delivery, in-store and curbside pickups, as well as product shipping.
  • You also get to categorize your products according to hierarchies, keep a real-time inventory of them, and automatically place new orders as soon as any product category level drops.
  • This plan also allows you to manage your vendors’ information and run discounts on each product category.
  • The best aspect of this plan is that you get to run your business from an intuitive business application

XoomRetail Plus

The XoomRetail Plus plan is an advanced version of the Lite plan. It costs a flat fee of $79 per month plus $59 for every terminal. And in addition to the features of XoomRetail Lite, this plan:

  • Allows users to run a physical store, have their custom domain, and sell SNAP (Supplemental Nutrition Assistance Program) and WIC (Women, Infants and Children) catalog products.
  • Users of this plan also get to enjoy auto pricing, pricing zones and multiple store benefits.
  • Users can assign tasks to vendors. They can also manage their customers’ profiles, order history and marketing preferences to enroll them in different levels of loyalty programs actively.
  • Users can also manage store employee roles and access in this plan. There are also employee, product, sales, transaction and overview reports which can easily be exported to Excel at the owner’s convenience.
  • The Plus plan can run as a web POS in terms of hardware –using a feature tablet, a standard POS, and a card reader. You can also integrate this plan with barcode scanners, receipt printers and scales to make your store run smoothly. However, just like the Lite plan, this plan only has an application option of a business app.

XoomRetail Enterprise

This is the most advanced XoomRetail plan and is ideal for mega stores with multiple geographical locations. It comes at the cost of $499 per month and includes all the features of the Plus plan.
However, in addition to the features of the Plus plan, the Enterprise plan boasts of:
  • Vendor assignments allow you to delegate your vendors to specific stores or geographical locations for a smoother procurement of products.
  • Automated marketing sends marketing emails and texts to your customers based on your preferred settings. You’ll need to contact FTS solution to enjoy this feature.
  • Automatic product recommendations for customers and a system that manages employee time and access.
  • Financial reports and a client app from which customers can place orders and enjoy loyalty programs.
Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

Product Management

For grocery store owners who sell large numbers of products at once, XoomRetail is a platform that helps you manage all your products conveniently. Its products hierarchy, inventory and product price management ensure that none of your products (in various departments, stores and locations) are left unmonitored. The system keeps a real-time record of product levels and automatically orders new products as soon as a product reduces in stock.

This POS system also allows you to set up more than one product code for each product. And its auto pricing feature ensures that you never have to worry about setting prices upon each product order you make. Based on your purchase prices and pre-set markup policy, the system automatically sets up costs for each product.

SNAP and WIC catalog

XoomRetail’s online catalog has been modified for the Supplemental Nutrition Assistance Program (SNAP) and the Women, Infants and Children (WIC) products. Each WIC customer can view their balance before proceeding with the orders. The POS system also interacts with the WIC database for your state to complete online WIC payments. And just in case you lose internet access, you can quickly get a refund from your state with an automated claim, APL and HCL files.

Vendor Management

With XoomRetail’s vendor management, you can actively onboard your vendors and store as much or as little of their details as you want. You can also assign your vendors to specific departments, stores or area locations for a more efficient procurement system.

Comprehensive Reports and Analytics

Through overview, sales, products, employee, transaction and finance reports, XoomRetail gives you valuable insights into how your business is doing. You have the option of exporting your reports to excel and also rescheduling your reporting period.

Employee Management

With XoomRetail, you can efficiently run your stores without lagging in employee management. This POS system allows the onboarding of an unlimited number of employees with diverse kinds of roles. You can also set up employees’ access to the POS system for independent stores or as a single unit by using dedicated codes and swipe cards.

Most importantly, this system enables employee work time tracking to ensure that your employees get paid for their work hours.

Multiple Store Locations

For most POS systems, location can be a significant restriction to attaining a centralized system. However, XoomRetail eliminates this hassle by empowering its users to utilize it across different stores in multiple locations.

This feature also provides pricing zones to allow you to set product prices based on the circumstances surrounding each of your locations. You can also group each area and manage each store group from a centralized platform.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software

When it comes to hardware, FTS Solutions is very flexible. The tablet can serve as a “bare-bones” system, or it can be connected to a PC. In addition to the hardware recommended by the company, you may also use your own kit. The same is true for supplementary hardware such as scales, scanners, and printers. All mainstream brands are supported, so there isn’t a limited selection of suggested items. XoomRetail also has a mobile app, which is available for iOS and Android.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Ease of Use

XoomRetail is comparatively easy to use and does not require large software downloads and installations before use. While it needs hardware to function, its hardware requirement is quite flexible. You can run this POS solution with any hardware of your choice, from a basic tablet to a standard PC POS.

Customer Support

XoomRetailoffers 24/7 customer support.More specifically, it can be contacted in the following ways:

Additional support includes:

Blog

FTS Solutions manages a relatively small blog, which shares two or three new posts each month.

24/7 Help & Support
24/7 Help & Support
FTS Solutions offers 24/7 support.
Phone Support
Phone Support
Telephone support is available, and the number is toll free
Email
Email
Email support is available, and the address is displayed
Final Word

XoomRetail is an efficient solution for grocery store and online business owners who would love to run their businesses smoothly. However, most of the automated features of this software can only be accessed on the Enterprise plan –which can be pretty costly for most stores of small and medium scales. Also, the vast disparity between the XoomRetail Plus and the XoomRetail Enterprise can be pretty discouraging. Businesses whose budget cannot afford the Enterprise plan have nothing in between to fall back to. Nevertheless, XoomRetail possesses outstanding features for store management and would be idle for your store if you could fund its fees. It also supports online businesses, a feature in line with contemporary trends.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.