"Beautifully simple Remote Monitoring & Management designed for MSPs & IT professionals."
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Easy to use, fast, and reliable
  • Price: per technician, not per device
  • Free version and free trial
  • Integration with TeamViewer & Splashtop
Cons
  • The ticket system takes too long to work and view the time entries
  • File size limitation during file transfer is frustrating
Company Background

Atera Remote Access Software allows you to easily and quickly access servers, files, applications, desktops, and computers all via AnyDesk and Splashtop’s award-winning remote access software. Atera Remote Monitoring tool enables clients to provide instant and the best IT support to their customers located anywhere. Moreover, Atera Remote Monitoring & Management (RMM) platform is used by IT professionals and Managed Service Providers (MSP) to cut costs, increase the value of their services, and run completely remote (virtual) services.

The company’s main office is in Tel Aviv. They are offering Atera in more than 75 countries. Millions of IT professionals are currently using this remote desktop software. The following sections delve comprehensively into Atera’s price & plans, features, ease of use, pros & cons, and help & support.

Plans & Pricing

Atera allows you to pay per technician. There are three (3) price plans. The product is offered for unlimited agents and devices. Furthermore, there are no onboarding or hidden costs. Below is the description of each price plan.

Pro
$89/mo
per technician
Growth
$129/mo
FREE trial
Power
$169/mo
per technician

Pro

The Pro price plan starts at $89 per month per technician. For annual payment, you need to pay $79 per month per technician.

Growth

The growth price plan is $129 per month and $119 per month for monthly and annual payments respectively. This plan also offers a free trial, unlike the other price plans.

Power

The Power price plan starts at $169 per month per technician. Annual payment costs you $149 per month per technician.

Features & Functionality
General Features

Robust Security

Atera protects all remote sessions with 256-bit encryption and TLS. Besides, passwords and user IDs are encrypted at rest and in flight. Moreover, management events, file transfers, and all connections are logged.

Remote Monitoring and Management (RMM)

With Atera’s remote monitoring and management feature, you can control and monitor hundreds of networks from a single console (see the screenshot below).

Professional Service Automation

Professional Service Automation (PSA) is a powerful feature that is equipped with CRM functionality. With this, you can manage all customer information in a central place. The information includes tickets, SLAs, devices, contracts, contacts, file attachments, and even more

Cross-Platform Compatibility

Atera platform allows you to manage computers from practically any device. You can access all of your servers, Macs, Windows, and Windows workstations from any system such as iOS, Mac, Windows, or Android device. In addition, you can also access it from Chromebook or Chrome browser.

File Transfer

The file transfer is simple and secure in both unattended or attended support sessions. The full feature is only available for the Growth price plan (15 GB/month) and Power price plan (50 GB/month). Pro users can only view and search files remotely.

Integration

Atera can be integrated with Splashtop. Doing so can allow your customers to establish connectivity from home to their PCs at work within a short amount of time.

Features
  • Analytics/Reporting
  • Device Enrollment
  • Device Management
  • File Sharing
  • Image Editor
  • Remote Wipe
  • Screen Capture
  • Screen Record
  • Scrolling Capture
  • Text Extraction
  • Video Capture
Administration
Features
  • Diagnostics
  • File Sharing
  • Integrations
  • Remote Printing
  • Remote Reboot
  • Session Recording
  • Session Transfer
  • Unattended Access
  • Usage Information
Platform
Features
  • Applications Management
  • Cross-Platform Access
  • Mobile Device Access
  • Remote Device Control
Communication
Features
  • Screen Annotations
  • Text Chat
  • Video Conference Call
  • VoIP
Software Types
Features
  • Browser Application
  • Cloud-Based
  • Desktop Application
  • Mobile
Ease of Use

To use Atera, the first step involves logging in. Typically, you just need to add an email address and password to create your account (see the screenshot below). However, the company highly recommends setting up Two-Factor Authentication (2FA). Atera’s Helpdesk and Ticketing system allow you to manage clients with ease and simplicity. Moreover, you can easily connect remotely with ScreenConnect, TeamViewer; Splashtop Remote Access, and Splashtop SOS. Anyone having a basic knowledge of remote desktop tools can use this product easily.

Customer Support

Atera’s Customer Portal is your customers’ personalized and unique support site where they can access knowledge base articles; open tickets and track their status. For “main contacts” only, they can view all company tickets. The Helpdesk Agent allows customers to create a ticket very quickly with a hotkey shortcut.
Furthermore, the company provides you with a 24/7 live chat, email support, blogs, and FAQ section.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Final Word

Atera is developed specifically for MSPs and IT support companies of any size. This software solution combines Remote Monitoring & Management (RMM), Professional Services Automation (PSA), 24/7 customer support, reporting, billing, ticketing, helpdesk, and patch management, and remote access into one powerful platform. The product offers brilliant features that encompass robust security, cross-platform compatibility, file transfer, and integration. If you are an MSP and looking for a remote desktop solution, RMM, or/and PSA, Atera would be the best fit for your company to meet your customer needs.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.