All plans offer the same set of features including the basic telephony features that are available on most traditional as well as VoIP telephony systems such as call waiting, call display, call conferencing, and call hold.  Additional characteristics, dubbed Cloud PBX features, include some of the more advanced features you would come to expect from a cloud-based VoIP provider.  These include:

• Configure your own message or music on hold content
• The customizable auto attendant can greet your callers and automate the routing of calls to appropriate parties
• Call queues can be implemented that distribute incoming calls to a pool of agents
• Hot desking allows employees to use their own personal extension from any phone device in the company by entering personal credentials
• You can manage your entire telephony integration from a single online portal that is accessible from anywhere over the Internet
• Additional advanced features such as text to speech, SMS integration, and follow me, among others, are also available

Call Manager

When compared to various other giants in the cloud-based VoIP market, AlliancePhones may seem to have bitten off more than it could chew.  But this is far from the case.  One of the things that makes this comparatively small provider stand out is the various capabilities available under the Call Manager series of features.   

This set of features allows telephony administrators to have full control over how the telephone system will function, providing comprehensive management tools.  In addition to this, a series of monitoring tools are also made available giving administrators a complete view of the state of the system, as well as the state of the calls being made.

Management tools include comprehensive call rules, call recording, call screening, call barging, eavesdropping, and call whisper.  These may sound intrusive, but on the contrary, they are quite useful when training agents and examining the progress of their learning.  Monitoring tools include call logs, call statistics, and call analytics all of which can inform and enlighten system designers to streamline and optimize the telephony system.