All plans offer the same set of features including the basic telephony features that are available on most traditional as well as VoIP telephony systems such as call waiting, call display, call conferencing, and call hold. Additional characteristics, dubbed Cloud PBX features, include some of the more advanced features you would come to expect from a cloud-based VoIP provider. These include:
- Configure your own message or music on hold content
- The customizable auto attendant can greet your callers and automate the routing of calls to appropriate parties
- Call queues can be implemented that distribute incoming calls to a pool of agents
- Hot desking allows employees to use their own personal extension from any phone device in the company by entering personal credentials
- You can manage your entire telephony integration from a single online portal that is accessible from anywhere over the Internet
- Additional advanced features such as text to speech, SMS integration, and follow me, among others, are also available