All of Dialpad’s products come with powerful features that benefit businesses of all sizes. Here’s a brief overview of the most important features and why they’re so useful:
Customizable hold music
You’re likely never going to answer your phone on the first ring. Customizable hold music spares the caller from that dreadful silence everyone hates.
Historical call analytics
Analytics are crucial in a call center environment. You can see what agent picks up the quickest, the number of transfers in a particular department, and so forth.
There are times when you need to jot something down but don’t have a piece of paper in front of you. The manual notes tool is like a virtual sticky note that you can come back to later.
Real-time transcription is a powerful tool that converts calls and voicemail to text. This is a great feature to have if you want to send the context of a call by email.
Office 365 integration
Integration with Office 365 makes it a breeze to import your Outlook contacts into Dialpad. You can also view shared events and emails with your contacts.
A few features make Dialpad really stand out from its competitors. These tools are a must-have and are integral to every business.
Missing a call can translate to lost money. If a call to one number doesn’t go through, Dialpad will transfer the call to one your failover numbers.
Web-based admin portal
The admin portal is a central location where you can modify your settings and manage all of your users.
Multiple operating system computability
Dialpad is compatible with Windows computers, Macs, Androids, and iOS platforms. This ensures that every employee has access to their business phone at all times.