About
Company: Freshdesk Contact Center
Freshdesk Contact Center (formerly Freshcaller), just one of Freshworks’ wide range of innovative a
Starting from: $0/mo
In-Depth Analysis Summary
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Very easy to set up
  • Cost is quite competitive
  • A wide range of useful call center features
  • No additional software or hardware necessary for use
Cons
  • Not really a general-purpose business VoIP solution
  • Can't integrate with any existing enterprise PBXs
  • Incoming calls cost extra after free minutes are exhausted
Continue to in-depth analysis

Freshdesk Contact Center is a refreshingly innovative call center application with a multitude of flexible features. Although not aimed toward general enterprise telephony requirements, its specialization in advanced call center features, as well as its flexible incorporation of remote agents makes it a very versatile option for any business or enterprise of any size.

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Overall Reviews
User Reviews
K
Kelley M
02-10 employees
Used for: 6-12 months
11 Jan - 2021

Solid quality voice

We usually use the web application and it has been great so far!

Pros

Being able to see the KPIs of my team, This feature helps improve our customer service actions. Freshcaller's support team was the best part of this VoIP.

M
Marcus F
11-50 employees
Used for: 1-2 years
02 Jan - 2021

Decent, reliable service with excellent customer support

Our IS department benefited greatly from the the seamless integration with FreshService.

Pros

Customer sercive goes above and beyond. Tickets also include an embedded call recording.

Cons

SMS is not yet available