How do we work out the overall scoring and star rating? This is a combination of the in-depth
analysis rating and the user reviews. But it's more than just an average of all the reviews.
We take into account many factors, like the age and number of user reviews.
No additional software or hardware necessary for use
Not really a general-purpose business VoIP solution
Can't integrate with any existing enterprise PBXs
Incoming calls cost extra after free minutes are exhausted
Continue to in-depth analysis
Freshdesk Contact Center is a refreshingly innovative call center application with a multitude of flexible features. Although not aimed toward general enterprise telephony requirements, its specialization in advanced call center features, as well as its flexible incorporation of remote agents makes it a very versatile option for any business or enterprise of any size.