02-10 employees
Used for: 6-12 months
11 Jan - 2021
Solid quality voice
We usually use the web application and it has been great so far!
Pros
Being able to see the KPIs of my team, This feature helps improve our customer service actions. Freshcaller's support team was the best part of this VoIP.
11-50 employees
Used for: 1-2 years
02 Jan - 2021
Decent, reliable service with excellent customer support
Our IS department benefited greatly from the the seamless integration with FreshService.
Pros
Customer sercive goes above and beyond. Tickets also include an embedded call recording.
Cons
SMS is not yet available