How do we work out the overall scoring and star rating? This is a combination of the in-depth
analysis rating and the user reviews. But it's more than just an average of all the reviews.
We take into account many factors, like the age and number of user reviews.
No ability to turn off notifications without turning off app
No customizable ring groups
Not enough analytics detail for some customer support teams
No picture capability on SMS
Continue to in-depth analysis
Companies that are looking for a full-featured communications system that is ready for how business is now conducted should look closely at GoToConnect. This communication solution is backed by a company that has been an industry leader and has produced an overall positive customer experience for its users. Customer support is one of the hallmarks of the service and the capability for businesses to leverage video conferencing for internal meetings and webinars is a plus. Customers are nearly unanimously happy with the sound and video quality across multiple devices and platforms, and the flexibility of the product makes it adaptable to the requirements of nearly any industry.
I’ve been using Gotoconnect for 6 years and it’s an absolutely amazing service. It’s not a plug and play like some VoIP systems, you need to set it up, but that’s why it’s so great with tons of features and possibilities.
Call quality is clear and interface is clean. Customer service has been really helpful too.
Used for: 2+ years
08 Apr - 2021
Fantastic addition to our business
Gotoconnect has been phenomenal for us. We’ve used them for many years now – started when they were still Jive.
The call quality is a big plus. It has so many features that our IT team seems to always find a solution in Gotoconnect for anything we want to do. It’s simple to use and set up, and the customer service team is top-grade.
Used for: 1-2 years
11 Jan - 2021
The ease of set up is great
Their visual Dial Plan editor is the most innovative VoIP feature out there compared to other providers. I was so impressed with Gotoconnect that I signed up even though our contract with the previous vendor was not over.