Summary In-Depth Analysis User Reviews (5)Q&A (3)

About

Company: GoToConnect

GoToConnect (formerly Jive) is a unified communications product powered by the technology of two is

Starting from: $29.95/mo

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In-Depth Analysis Summary

Price

Ease Of Use

Features

Help And Support

Pros

Great customer support
Custom call routing available
Robust auto attendant features
All-feature price inclusivity

Cons

No ability to turn off notifications without turning off app
No customizable ring groups
Not enough analytics detail for some customer support teams
No picture capability on SMS

Continue to in-depth analysis

Companies that are looking for a full-featured communications system that is ready for how business is now conducted should look closely at GoToConnect. This communication solution is backed by a company that has been an industry leader and has produced an overall positive customer experience for its users. Customer support is one of the hallmarks of the service and the capability for businesses to leverage video conferencing for internal meetings and webinars is a plus. Customers are nearly unanimously happy with the sound and video quality across multiple devices and platforms, and the flexibility of the product makes it adaptable to the requirements of nearly any industry.

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Overall Reviews

User Reviews

Sean M

11-50 employees

Used for: 1-2 years

11 Jan - 2021

Love the system

I’ve been using Gotoconnect for 6 years and it’s an absolutely amazing service. It’s not a plug and play like some VoIP systems, you need to set it up, but that’s why it’s so great with tons of features and possibilities.

Pros

Call quality is clear and interface is clean. Customer service has been really helpful too.

Catrina M

51-200 employees

Used for: 2+ years

08 Apr - 2021

Fantastic addition to our business

Gotoconnect has been phenomenal for us. We’ve used them for many years now – started when they were still Jive.

Pros

The call quality is a big plus. It has so many features that our IT team seems to always find a solution in Gotoconnect for anything we want to do. It’s simple to use and set up, and the customer service team is top-grade.

Ian M

11-50 employees

Used for: 1-2 years

11 Jan - 2021

The ease of set up is great

Their visual Dial Plan editor is the most innovative VoIP feature out there compared to other providers. I was so impressed with Gotoconnect that I signed up even though our contract with the previous vendor was not over.