About
Company: GoToConnect
GoToConnect (formerly Jive) is a unified communications product powered by the technology of two is
Starting from: $29.95/mo
In-Depth Analysis Summary
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Great customer support
  • Custom call routing available
  • Robust auto attendant features
  • All-feature price inclusivity
Cons
  • No ability to turn off notifications without turning off app
  • No customizable ring groups
  • Not enough analytics detail for some customer support teams
  • No picture capability on SMS
Continue to in-depth analysis

Companies that are looking for a full-featured communications system that is ready for how business is now conducted should look closely at GoToConnect. This communication solution is backed by a company that has been an industry leader and has produced an overall positive customer experience for its users. Customer support is one of the hallmarks of the service and the capability for businesses to leverage video conferencing for internal meetings and webinars is a plus. Customers are nearly unanimously happy with the sound and video quality across multiple devices and platforms, and the flexibility of the product makes it adaptable to the requirements of nearly any industry.

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Overall Reviews
User Reviews
S
Sean M
11-50 employees
Used for: 1-2 years
11 Jan - 2021

Love the system

I’ve been using Gotoconnect for 6 years and it’s an absolutely amazing service. It’s not a plug and play like some VoIP systems, you need to set it up, but that’s why it’s so great with tons of features and possibilities.

Pros

Call quality is clear and interface is clean. Customer service has been really helpful too.

C
Catrina M
51-200 employees
Used for: 2+ years
08 Apr - 2021

Fantastic addition to our business

Gotoconnect has been phenomenal for us. We’ve used them for many years now – started when they were still Jive.

Pros

The call quality is a big plus. It has so many features that our IT team seems to always find a solution in Gotoconnect for anything we want to do. It’s simple to use and set up, and the customer service team is top-grade.

I
Ian M
11-50 employees
Used for: 1-2 years
11 Jan - 2021

The ease of set up is great

Their visual Dial Plan editor is the most innovative VoIP feature out there compared to other providers. I was so impressed with Gotoconnect that I signed up even though our contract with the previous vendor was not over.