"GoToConnect is backed by a company that has been an industry leader and has produced an overall positive customer experience for its users."
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Great customer support
  • Custom call routing available
  • Robust auto attendant features
  • All-feature price inclusivity
Cons
  • No ability to turn off notifications without turning off app
  • No customizable ring groups
  • Not enough analytics detail for some customer support teams
  • No picture capability on SMS
Company Background

Founded in 2001 as Jive Communications, GoToConnect is an enterprise-level communications and collaboration software provider. The company currently employs 700+ workers in US, Canada and Latin America. The GoToConnect software is suitable for all different sized organizations and can easily serve multiple different verticals including education, law, and government programs.

Plans & Pricing

GoToConnect’s pricing sits in about the middle of the market and for the feature set is priced well against its competitors. The system requires no additional hardware as it runs on the user’s computer, tablet, or smartphone. 

The pricing is based on the number of users and comes in five tiers:

  • Tier 1 – 1-4 users = $29.95/user/mo
  • Tier 2 – 5-9 users = $25.95/user/mo
  • Tier 3 – 10-24 users = $23.95/user/mo
  • Tier 4 – 25-49 users = $21.95/user/mo
  • Tier 5 – 50-99 users = $19.95/user/mo
  • Custom – 100+ users
Tier 1
30-day FREE Trial
$29.95/mo
per user
1-4 users
Tier 2
30-day FREE Trial
$25.95/mo
per user
5-9 users
Tier 3
30-day FREE Trial
$23.95/mo
per user
10-24 users
Tier 4
30-day FREE Trial
$21.95/mo
per user
25-49 users
Tier 5
30-day FREE Trial
$19.95/mo
per user
50-99 users
Custom
30-day FREE Trial
Request a Quote
100+ users

Tier 1

1-4 users for $29.95/user/mo

Tier 2

5-9 users for $25.95/user/mo

Tier 3

10-24 users for $23.95/user/mo

Tier 4

25-49 users for $21.95/user/mo

Tier 5

50-99 users for $19.95/user/mo

Features & Functionality
General Features
Redundant Network

The advantage of having a truly unified communications system is its redundancy. With GoToConnect, companies can, if necessary, move seamlessly from one location to another without losing their phone/video conferencing capability.

Virtual Fax

For businesses like lawyers, accountants, and other professionals, fax is still a business necessity. GoToConnect incorporates this functionality into its virtual capacity.

Caller Analytics

In an age of data-driven business decisions, having a record of calls and a drill-down of all of the data related to those calls helps businesses make better choices.

Intuitive Interface

Having a user-friendly interface for a company’s employees to use helps speed up the adoption of the GoToConnect system across the enterprise.

Up to 250 Video Meeting Participants

Companies like the idea of having a phone/video conferencing solution that can handle large meetings to give that in-person feel without the need to be in the same room.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Ease of Use

The “GoTo” product line has been an industry staple for years. As such, the company has gotten very good at simplifying complex communications tools to ease and enhance the user experience. GoToConnect is a completely cloud-based system that can be used on any computer, tablet, or smartphone. In addition, VoIP desk phones, and conference phones can be leveraged within the system. Setup and control (adding or deleting users) is conducted within an online control panel. There is no additional hardware – such as servers and switches – that need to be installed. Setup is easy. For startups and small companies, setup can be done with the help of the online tutorials. For midsize to enterprise companies with compliance concerns and a higher cybersecurity risk, it’s better for an IT specialist to integrate the system.

Customer Support

A survey of GoToConnect customers indicates that the vast majority have a favorable impression of the GoToConnect customer support services. With live phone support, it’s easy for customers to engage with GoToConnect representatives for billing issues, troubleshooting, or help with specific features.

Additional customer support:
Blog
GoToConnect keeps an ever-growing database of blog posts geared to help customers set up and fully utilize the features of the product

24/7 Help & Support
24/7 Help & Support
GoToConnect support is available to customers around the clock
Phone Support
Phone Support
Available Support agents are helpful and friendly
Email
Email
Available as primary means for contacting GoToConnect
Video Tutorials
Video Tutorials
Video tutorials available “on-demand”
FAQ
FAQ
Available FAQ section in conjuction with GoToConnect's blog
Final Word

Companies that are looking for a full-featured communications system that is ready for how business is now conducted should look closely at GoToConnect. This communication solution is backed by a company that has been an industry leader and has produced an overall positive customer experience for its users. Customer support is one of the hallmarks of the service and the capability for businesses to leverage video conferencing for internal meetings and webinars is a plus. Customers are nearly unanimously happy with the sound and video quality across multiple devices and platforms, and the flexibility of the product makes it adaptable to the requirements of nearly any industry.

Lazaros Agapidis
Author: Lazaros Agapidis
Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.