"Grasshopper is specifically geared toward single-person businesses, or small businesses with several employees."
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0 Ease Of Use
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Pros
  • Very quick and easy to set up
  • Excellent feature set and pricing for small businesses
  • No hardware needed
  • Extremely functional for always-on-the-go small business owners
Cons
  • Not built to be scalable (beyond 15 or 20 users)
  • Can't integrate with any existing enterprise PBXs
  • Only supports incoming calls
Company Background

Grasshopper, one of the LogMeIn family of applications, delivers a comprehensive robust all-virtual telephone system that is specially geared toward entrepreneurs and small businesses.  With competitive pricing plans, innovative and useful features, as well as a centralized management system for texting, voicemail, and faxes, it is ideal for startups and small businesses of all types.

Plans & Pricing

Unlike many other providers, Grasshopper’s pricing packages include multiple users rather than costing them per user.  There are three tiers available, the Solo plan, for a single number and three internal extensions, the Partner plan for three numbers and six internal extensions, and the Small Business plan for five numbers and unlimited internal extensions.  For every plan, additional telephone numbers can be added for $10 each per month.

Grasshopper does not require any contracts as customers pay month to month and you can cancel at any time.  However, you have the option of paying annually with a savings of 10% for every plan.  The company offers a free 7-day trial and a thirty-day money-back guarantee.

For a single user, the Solo plan is comparable in cost to other providers, but as the plans get larger, the cost per user becomes quite competitive.  Also, keep in mind that there are no hardware costs involved, as all telephone calls terminate on your desktop or mobile app.

It’s important to note that none of the plans require anything more than a 1-month commitment, and all offer free activation and unlimited extensions.

Solo
$29/mo
7-day FREE trial
Monthly Plan
Partner
$49/mo
7-day FREE trial
Monthly Plan
Small Business
$89/mo
7-day FREE trial
Monthly Plan

Solo

This plan is $26/mo for their annual plan and $29/mo for their monthly plan. It is an ideal option for the entrepreneur with a side gig. It includes 1 phone number, 3 extensions, 24/7 support, unlimited minutes, voicemail to email, custom greetings, mobile & desktop apps, inbound fax, and WIFI calls.

Partner

This plan is $44/mo for their annual plan and $49/mo for their monthly plan. It is best suited to growing businesses with 1-3 employees. It offers the same perks as the Solo plan with 3 additional numbers and 6 extensions

Small Business

This plan is $80/mo for their annual plan and $89/mo for their monthly plan. It is designed for small businesses and has both texting and voicemail transcription already included ($60/month value). Furthermore, it comes with 5 numbers, unlimited extensions, and retains all the other benefits of the Solo and Partner plans.

Features & Functionality
General Features

With a large user base of over 350,000 customers, its services have matured and developed to the point where features are actually useful to the end user and are not just for show.  Some of the most useful advanced features include:

  • Automatic voicemail transcription, which allows you to read your messages without having to listen to them
  • Customized greetings to make your callers feel welcome and at ease
  • Comprehensive and advanced incoming call control
  • Business texting services including instant response messages to callers when you can’t answer their calls
  • Virtual fax services saving faxes as PDFs eliminating the needless use of paper
Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
Calling

The features that really set Grasshopper apart from the rest of the pack are the Ruby Receptionist service and Grasshopper’s Voice Studio.

The Ruby Receptionist services provides you with real live US-based receptionists that can work for you.  These receptionists can answer calls to your Grasshopper number according to your instructions and needs, whenever you cannot.  This not only makes your business look more professional, it also frees you up from answering calls whenever you need this assistance.  You can enable the service at any time from the app.

Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling

In a similarly innovative service, Grasshopper’s Voice Studio offers you the option of writing out your greeting script and having a professional voice actor record it for a very reasonable fee.  This customized message can then be used to greet all callers before they are forwarded to your phone, or can be set up to be heard only if you can’t answer the phone at that time.  Such a feature really increases your professionalism in the eyes of your customers.

Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Ease of Use

Grasshopper is a completely virtual service. As such, all configuration is done through a personalized online portal. Setting it up is a simple series of steps including picking your number and plan, downloading the apps, and configuring settings. You can be up and running in literally several minutes.

Once configured each user can access the portal and set all of their own configuration parameters. Parameterization is also possible via the mobile app or desktop software for the particular extensions that they are configured for.

The Grasshopper mobile app is available for both iOS and Android devices and can thus easily be implemented by smartphone users. The desktop app is available for desktop or laptop computers.

Customer Support

Since Grasshopper’s focus is on small businesses, its resource materials are aptly named “Resources for Entrepreneurs”. As such, they contain rich content that not only deals with virtual telephony systems, but also shows how to optimally leverage them. It also includes more general information about starting, running, and marketing your business.

Additional customer support:
How To Section
A good “How To” section that shows step-by-step instructions to accomplish common configurations.

Troubleshooting
The website includes a comprehensive troubleshooting section to deal with the most regular problems.

Blog
A company blog addresses many of the most common issues faced by small businesses today.

24/7 Help & Support
24/7 Help & Support
Dedicated online help center access for all plans 24/7
Phone Support
Phone Support
24/7 phone support available for all plans
FAQ
FAQ
FAQ section answers users’ most frequent questions
Final Word

Grasshopper is specifically geared toward single-person businesses, or small businesses with several employees. It centralizes many features and services, allows you to organize yourself more effectively and makes you appear larger than life to your callers. The service delivered at the prices offered is extremely attractive. This makes Grasshopper an overall excellent choice for any small to medium-sized business.

Lazaros Agapidis
Author: Lazaros Agapidis
Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.