With a large user base of over 350,000 customers, its services have matured and developed to the point where features are actually useful to the end user and are not just for show.  Some of the most useful advanced features include:

• Automatic voicemail transcription, which allows you to read your messages without having to listen to them
• Customized greetings to make your callers feel welcome and at ease
• Comprehensive and advanced incoming call control
• Business texting services including instant response messages to callers when you can’t answer their calls
• Virtual fax services saving faxes as PDFs eliminating the needless use of paper

The features that really set Grasshopper apart from the rest of the pack are the Ruby Receptionist service and Grasshopper’s Voice Studio.

The Ruby Receptionist services provides you with real live US-based receptionists that can work for you.  These receptionists can answer calls to your Grasshopper number according to your instructions and needs, whenever you cannot.  This not only makes your business look more professional, it also frees you up from answering calls whenever you need this assistance.  You can enable the service at any time from the app.

In a similarly innovative service, Grasshopper’s Voice Studio offers you the option of writing out your greeting script and having a professional voice actor record it for a very reasonable fee.  This customized message can then be used to greet all callers before they are forwarded to your phone, or can be set up to be heard only if you can’t answer the phone at that time.  Such a feature really increases your professionalism in the eyes of your customers.