Overall Reviews
User Reviews
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B
Beatrice R
02-10 employees
Used for: 1-2 years
10 Jan - 2021

Ooma all the way!

Ooma is great - very low cost and great customer service! We are so happy we switched over

K
Kirk M
11-50 employees
Used for: 1-2 years
10 Jan - 2021

Wonderful product

This service has earned its five stars rightfully so. The system runs smoothly and the communication options are perfect!

Pros

I can interchange between phones (use cellphone to answer business call) which is immensely a bonus when working from home.

Cons

Not the most ideal customer support team, but once you're through - you get helped.

C
Carl G
Commercial Real Estate, 11-50 employees
Used for: Less than 6 months
03 Oct - 2021

Great phone system for SMBs

App for smartphones. Easy-to-use settings. Excellent customer service.

Cons

Taxes and fees double the expected cost.

G
Greg H
Consumer Electronics, 11-50 employees
Used for: 6-12 months
03 Oct - 2021

Great for SMBS

The call recording feature is one of our favorite features. It is one of the most valuable tools for our business.

P
Ping W
11-50 employees
Used for: 6-12 months
27 Feb - 2021

Great Customer Service

We are recently transferring our 2 phone lines from Verizon to Ring Central. We really like it, it cuts our costs 30% and they do have a great customer service that answers your call 24/7.

R
Ralph C
11-50 employees
Used for: Less than 6 months
10 Jan - 2021

Ooma is great!

Ooma is great - very low cost and great customer service!

R
Ramandeep S
02-10 employees
Used for: 1-2 years
14 Oct - 2020

Perfect product and service with great value

Ooma is the best service that I have used compared to the previous services like Line.

S
SAMUEL C
02-10 employees
Used for: 6-12 months
10 Jun - 2020

Over 3 years use for busniess

I switch att&t to ooma over 3 years so far so good thank you

J
Jonathan F
02-10 employees
Used for: Less than 6 months
12 Oct - 2020

We love our OOMA

We have nothing but great things to say. It was a breeze to setup easy to make adjustments and pricing was spot on.

F
Firestorm G
02-10 employees
Used for: 6-12 months
15 Oct - 2020

Great Service

Ooma Office offers amazing service at an amazing price!!!

S
Sheena T
02-10 employees
Used for: Less than 6 months
05 Oct - 2020

Versatile and Cost Effective

Ooma gives our company the mobility to take business calls no matter where we may be. It is versatile, cost effective, and the mobile app is a game changer! Thanks Ooma!

C
Christine P
02-10 employees
Used for: 6-12 months
21 Oct - 2020

Ooma Office

Easy to use, tech support when needed is great! And during COVID-19 options for forwarding were easy to find and set!!! Very versatile!!

J
Jennifer A
02-10 employees
Used for: 2+ years
02 Aug - 2020

Easy to Use for Small Business

I have been using Ooma office since 2017. It has made managing calls so much easier. The office assistant basically acts as an intercept between the caller and my direct lines. I am able to stop robo-calls and people are directed to the best number for their needs. I have a custom message set up that represents my business while still allowing for Ooma to provide a professional service that would otherwise not be affordable for my small business.

J
Jolene A
11-50 employees
Used for: 6-12 months
13 Aug - 2020

WFH lifesaver

With the ability to work from home and use Ooma Office has been a true lifesaver during all this craziness. I can truly count on the product to deliver when I really need it. The customer has been exceptional.

E
Elario I
02-10 employees
Used for: 6-12 months
08 Aug - 2020

Flexible and Reasonably Priced

Ooma Office gives us the features we need - including mobile access to our phones, voice mail, virtual fax, and virtual conference rooms. It also allows us to send and receive texts and manage everything remotely for a low monthly fee per extension. It gives us what we need and allows for easy future expansion. A great system & service.

K
Kevin
11-50 employees
Used for: Less than 6 months
24 Jun - 2020

Great flexibility

Can receive and call business phone via Ooma apps anywhere.

F
Farber J
02-10 employees
Used for: Less than 6 months
09 Aug - 2020

great phone options

Having mobile options for each user is amazing, especially having that during covid stay at home orders. Having a virtual answering service is great as well, it saves admin time when calls get automatically routed.

J
Jennifer
11-50 employees
Used for: Less than 6 months
22 Jun - 2020

Ooma Office

During COVID-19 I have been able to operate my entire business as if I was sitting in the comfort of my office instead of sitting in the comfort of my home. No one has been able to notice or even tell that my staff is in different locations. It is wonderful!

E
Edgewood D
02-10 employees
Used for: 6-12 months
10 Jun - 2020

OOMA OFFICE

We use Ooma Office phone/voicemail service in a Dental Office. Works great. Helpful customer service and love being able to listen to voicemails from our email.

J
Jonathan N
11-50 employees
Used for: 6-12 months
11 Jun - 2020

Easy to use

Ooma office is very easy to use. The system is streamline with the basic needs for every office in America. Including but not limited to call forwarding, call holding, virtual reception, and mobile fax. It is the most user friendly VOIP I have used.

J
Johnny L
11-50 employees
Used for: 6-12 months
01 Jun - 2020

Great pricing and excellent connection with VOIP

We have the ooma office for our business for 2 years and it's clarity phone calls are excellent and the mobile app is user friendly!

A
Amber
02-10 employees
Used for: Less than 6 months
28 May - 2020

Excellent Business Phone Service

Ooma Office is an easy, fast, excellent solution for business phone service at an excellent rate. It has allowed me to work from home and the service is crystal clear and reliable every time

L
Landon A
11-50 employees
Used for: 6-12 months
05 Jun - 2020

Awesome product, game changer for our business!

I've been an Ooma customer for a little over a year. The product has been great for our business. With a team spread across the country, we've been able to implement this as a great centralized system. 10/10 would highly recommend

A
Albert H
02-10 employees
Used for: Less than 6 months
11 Jun - 2020

Flexible and reliable

Ooma was a lifesaver when the pandemic struck. Its remote work capabilities made for a seamless transition to work from home.

J
John L
02-10 employees
Used for: 2+ years
14 Jun - 2020

Great Service & Prices

We have had OOMA-Office for over 24 months and they have been great. They have always been on top of service and making their services easy to use. Couldn't ask for an easier solution for a small office!

S
Seiyone U
02-10 employees
Used for: 6-12 months
28 May - 2020

Amazing VOIP provider

Amazing platform, no downtimes. User-friendly app.

D
David
11-50 employees
Used for: 6-12 months
17 Aug - 2019

Ooma Office is Highly Recommended!

Ooma Office is Highly Recommended! I previously used Vonage and Intermedia with Intermedia being horrible, unethical support, and a very non-user friendly interface. Ooma Office has a wonderfully easy user interface. Installation of Ooma Office was easy and there mobile app's call quality is way better than Intermedia. Intermedia's call quality of their phones and mobile app was horrible so horrible I could not use my office phone and their tech support was utterly useless. It has been a refreshing and deliteful experience when I used Ooma Office tech support. If you have not tried Ooma Office you are missing out. Ooma Office is highly recommended!

R
Roger C
11-50 employees
Used for: 1-2 years
17 Jun - 2019

cost-effective

Ooma is a best buy. For $6.38/Month, it’s cost-effective, LOWER than my Bell monthly bill of $9 in the 1960s.

B
Bryan S
02-10 employees
Used for: 6-12 months
20 Jun - 2020

Good Choice

We have been very happy with Ooma Office. Set up was easy, admin is easy and call quality has been good.

K
K S
11-50 employees
Used for: 6-12 months
18 Jun - 2020

Ooma Office

So happy with the money we've saved over the year's using Ooma Office

J
John M
11-50 employees
Used for: 6-12 months
09 Jun - 2020

ease of use

ease of use manageable customer service is helpful and always available

M
Marwan K
11-50 employees
Used for: 1-2 years
11 Jun - 2020

I have tried many before

And bar-none Ooma has been the best customer service and ease of installation. Looking forward for more good value and upgrades.

D
Debbie M
02-10 employees
Used for: 2+ years
20 May - 2021

Horrendous customer service

If you want endless frustration, customer service with a track record of messing up every request, and outdated technology then this is the company for you. Trying to reach someone in the continental US is almost impossible and requires numerous calls and requests for transfer that never happen the same day. Their overseas support staff have a 100% record with us, spanning about eight years, of messing up every request we've made from number transfers to called IDs, incorrect charges, sending incorrect technology to achieve what we need, and more. Please find yourself a company of people who are trained competently and have the authority to connect you to someone who can help if they can't instead of repeating the litany that they can't do anything and company policy prohibits transfers to anyone except a local supervisor who also has neither the training nor the ability to connect you to someone who can help.

C
Chris H
11-50 employees
Used for: Less than 6 months
13 May - 2021

Poor customer service

Tried this system for my office in the 215 area code. First problem, OOMA assigns us a 610 area code to show up on caller ID. No one to change this until we port our current number to OOMA. This was very confusing for our existing customers. We were promised a OOMA rep to help set up the system, called the white glove service. Actually, this was their general customer service reps trying to follow flow charts. Half the time the rep had no idea what they were doing. FYI the flow charts they are reading are right off of the OOMA website. After a week, we still did not have the efax service promised. The 1-800 number was still not set up. When you are on one line and another call comes in there is no way to put the current call on hold and pick up the new call, guaranteeing the the customer a trip to the cumbersome virtual receptionist and eventually to voice mail. The only person that seemed to care was the sales rep, and that only lasted about a day. Then like the rest of the company, he just didn't care. Easy decision to get out quick.