"RingCentral has one of the highest market penetrations in the industry"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Cloud-based VoIP system, so on-premise hardware becomes obsolete
  • Extremely high level of service – both in terms of quality and uptime
  • Automatic call recording and call forwarding
Cons
  • Call groups need enhancement
  • No direct Linux support is available
Company Background

RingCentral is a SaaS telecommunications provider based in the UK. This company assists people in connecting, communicating, and collaborating from anywhere, creating the foundation of hybrid work. Communication occurs through voice, team messaging, video conferencing, and contact centre.
The company has active international numbers in more than 100 countries. You can add more according to your needs. In addition, they also offer local numbers, free inbound calling, and free global extension-to-extension dialing.

In 2003, RingCentral replaced all outdated and complex on-premise hardware phone systems. Presently, around 350,000 enterprises are enjoying carrier-grade systems and reliability that are easy to use, scale, and manage. Reportedly, more than 400,000 global companies get work done on RingCentral.

Plans & Pricing

Centre, you need to contact the company’s sales centre. On the other hand, RingCentral MVP offers four price plans – namely Essential, Standard, Premium, and Ultimate. The free trial is available for the first three packages. The Ultimate package doesn’t offer a free trial.
More importantly, the prices of each price plan depend on the number of users. RingCentral has a price plan for four different ranges of users – termed as 1, 2-19, 20-99, and 100+.

Essentials
₤12.99/mo
per user
Standard
₤18.99/mo
per user
Premium
₤23.99/mo
per user
Ultimate
₤28.99/mo
per user

Essentials

Essentials plan starts at ₤12.99 per month per user. This price plan is suitable for users who want to use the phone and messaging features.

Standard

The Standard price plan offers messaging, phone, and video for ₤18.99/user/month. Users will be able to receive 750 inclusive minutes, on-demand call recording, internet fax, unlimited audio conferencing, and more.

Premium

Premium is the most popular plan offered by RingCentral. This plan begins with ₤23.99 /user/month. The Premium plan offers 2000 inclusive minutes per user, automatic call recording, video meetings with up to 200 participants, single sign-on, and even a lot more.

Ultimate

The Ultimate plan starts at ₤28.99/user/month. With this plan, you will be able to receive messaging, phone, video, and an open platform. Enjoy 4,000 inclusive minutes per user, video meetings with up to 200 participants, device status alerts, unlimited storage, and more.

Features & Functionality
General Features

RingCentral provides companies with powerful features and functionalities they need to successfully run their business in one reliable and robust cloud communication platform. The subsequent sections delve into more detail.

Security and Privacy

No application is worth downloading or buying unless it guarantees the maximum level of security and privacy of users. That is the reason RingCentral offers a high level of security. Its VoIP service is reliable and secure. The Single Sign-on feature enables customers to automatically log in to RingCentral’s account using their company’s credentials. In addition, RingCentral also assigns roles to customers and grant permissions to access RingCentral’s phone system.

Analytics

RingCentral provides you with an advanced call management system and analytics whereby you will gain insight in real-time. RingCentral’s strong analytics provide dashboards with more than 30 pre-built KPIs and pull in-depth QoS reports for a complete view of system-wide quality and instant troubleshooting. Moreover, you will also be able to get performance reports, live reports, and QoS reports.

Calling and Mobility with Cloud Phone

Use RingCentral’s Cloud Phone to enjoy remarkable features, including freephone and vanity numbers, local numbers, extensions, call flip, call forwarding, call park, call screening, call delegation, intercom, paging, visual voicemail, voicemail-to-email, and phone accessories, devices, and services, and even more.

RingCentral’s Cloud Phone also offers a Cloud PBX solution for your office phone system administration, call management system, and user and caller experience with various business features that include integrations with your crucial applications.

Moreover, RingCentral Cloud Phone’s Multi-Level IVR is an automated phone menu that acts as a virtual switchboard for your call centre. This functionality gives the company full control over how business phone calls are routed to ensure that business needs are being met.

Video

RingCentral provides you with HD-quality web, audio, and video features. You can get unlimited video conference calls with up to 200 users in a meeting across the world. Moreover, you can share your screen from your mobile, desktop, websites, files, and more. You can do it with one click. This feature can boost the efficiency of your team.

You can start, join, and manage meetings with a single click. See video meeting participants and shared content on separate screens. In addition, you can directly share your screen with everyone in the meeting room and even remote participants. You will also have device usage reports and automatic updates.

You can also establish connectivity through audio conferencing. It can be performed via mobile devices, desktops, laptops, or any other devices that support teleconferencing.

Message

Your RingCentral number is located within the app. It will enable you to send and receive text, instant messages, and fax messages. Messaging allows you to get your work done via chat. You can pin documents, send files, and connect to the apps you are already utilizing. The search option is very fast. You can bookmark crucial messages or shared files. Furthermore, you can search through keywords and filter by mentions. Start a meeting or make a phone call right from your message – all in one application. See the following screenshot for the graphical representation of this feature.

Message alerts provide you with some amazing functionalities such as power delivery and notification options, centralized records of all of your communications, and spending less time faxing, more time working.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Ease of Use

RingCentral is easy to use, single intuitive platform that seamlessly works across office sites and mobile devices. You can easily set up, deploy, and adopt this software solution and manage it from anywhere. Team messaging is well organized and easy to use. You can reduce email clutter with dedicated threads and folders for topics, projects, and teams. You can easily work with anyone. Just streamline your work with partners and customers by inviting anyone to join the conversation.

Customer Support

RingCentral supports sections provide you with a knowledge base where you can ask anything you want. Popular searching topics include how to log in to your account, network requirements, and download the RingCentral app. Moreover, RingCentral’s support offers a complete user guide for upgrading your RingCentral experience.

24/7 Help & Support
24/7 Help & Support
The company provides users 24/7 help & support.
Phone Support
Phone Support
Talk to an expert:+44 (0)800 098 8136/ Sales: +44 (0)203 758 4325
Live Online Chat
Live Online Chat
There is a live chat
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The company supports a FAQ section.
Final Word

RingCentral proactively optimizes and monitors its solutions 24/7/365 to provide reliable services to its customers. Dedicated Technical Account Manager and Customer Success Manager are available 24/7 to help with implementation. Enjoy integration with industry-leading business applications that include ServiceNow, Zendesk, Okta, Salesforce, Microsoft, and Google. Powerful analytics along with various connectivity options enable customers to receive the best voice quality within their existing infrastructure. The company also ensures robust security to protect its customers.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.